Customer Service Manager

JUANA E. VENEGAS

● Aurora, IL ***** ● 312-***-**** ● *********@****.***

CAREER OBJECTIVE

To secure a position in a law firm that can use a bilingual, personable legal professional with

excellent organizational, communication, research, and writing skills.

WORK EXPERIENCE

Paralegal Supervisor Mar 2011 –

Mar 2012

U.S. Army Reserves, Fort Sheridan, IL

Prepared, reviewed, and successfully processed legal documents in support of military

administration law matters while maintaining section files accurately

Efficiently supervised operation of legal section while enforcing legal actions, laws, and

proper military procedures

Provided preliminary legal and admin support to unit commanders and staff while guiding

them in law procedures on a daily basis

Inventory Manager Mar 2011 – Dec 2012

Navistar World Headquarters, Lisle, IL

Effectively and successfully collaborated and communicated with over 50 suppliers to ensure

vehicular parts requested from military overseas operations were ordered, shipped, and

expedited with little or no discrepancies

Developed, managed, and lead inventory planning team in optimization of inventory stock

levels to lead and exceed customer service and asset management objectives

Inventoried, reviewed and analyzed military vehicle parts, cost material, and generated

accurate, detail oriented reports on a daily basis

Automated Logistical/ Operations Specialist Supervisor Sep 1999 – Jul

2010

U.S. Army

Executed superior organizational/technical skills needed in preparation of various

administrative inspections; consistently passed all inspections/audits which led to personal

recognition and awards of excellence

Managed, accounted, and maintained over $5,000,000.00 worth of organizational and

installation property with 100% accountability and no discrepancies

Successfully advised, guided, and oversaw the health and welfare of over 250 subordinates

which led to over 100 subordinate promotions and recognition``

Prepared, reviewed and revised over 1,000 equipment accountability reports, personnel

reports, and training schedules with little or no discrepancies in support of deployment

operations

EDUCATION

March 2015: College of DuPage, Glen Ellyn, IL

• Paralegal Studies Degree, ABA Approved

• Academic Honors (4.0 in paralegal courses; 3.6 overall)

Coursework: Criminal Justice Constitutional Law, Civil Litigation, Legal Research and Writing,

Tort Law, Business Law

Activities: Member of the Paralegal Club, Member of the DuPage Bar Association

SKILLS

Bilingual; Fluent in speaking, reading, and writing Spanish.

Proficient in Microsoft Word, PowerPoint, Excel, Outlook

Knowledgeable in Westlaw, Lexis

RECOGNITIONS AND AWARDS

US Army Commendation Medal for outstanding accomplishments (2010)

Army Achievement Medals (2006, 2010),

Good Conduct Medals (2002, 2006, 2009),

Army Certificate of Achievements (2002, 2006, 2007),

Army Soldier of the Month (Jan, Feb, Apr 2006)

Outstanding Ratings of “Among the Best” on all Evaluation Reports

References and letters of recommendation available upon request

Contact this candidate