Customer Service Manager

Bart A. Nuber

Streetsboro, Ohio *****

H: 330-***-****

***************@*********.***

CAREER SUMMARY

Goal oriented individual, possessing excellent leadership, project management, communication

and problem solving skills with the ability to adapt quickly, and thrive in various environments.

Proven success motivating, training and developing employees to create a highly productive

team. A passion for interacting with people and solving problems.

• CoachingiMentoring

• Team leadership

• Customer service

• Project management

PROFESSIONAL EXPERIENCE:

Nuber Appraisals

Manager/Owner 2006 to Present

Responsible for marketing, management and coordination of daily activities, and special

projects.

• Managed and mentored a team of approximately nine (9) personnel on 2 shifts to meet

customer needs.

• Inspected and Appraised multi-million dollar residential dwellings in Ohio.

• Responsible for hiring, coaching, and performance updates.

• Developed user requirements, SOPs

• Review documentation to ensure accuracy and compliance for customer needs.

• Responsible for ensuring USP AP guidelines are current and correct.

• Responsible for updating customers on a daily basis.

• Daily communication with CEOs, CFOs, Presidents and Vice Presidents of lending

institutions.

• Responsible for generating appraisal orders for, realtors, attorneys, brokers and lenders.

• Responsible for completing all appraisals in a workmanlike manner in a timely fashion.

• Responsible for generating leads and growth in sales monthly.

• Ohio State Certification #200-***-****

A & D Appraisals

SupervisorlTrainer 2002 to 2006

Responsible for Marketing, and Training of new Personnel.

• Managed and maintained 4 Employees daily activities for accuracy and compliance.

• Completed Hondros College to become State Certified Real Estate Appraiser.

• Inspect and Appraise multi-million dollar residential dwelling all over the State of Ohio.

BART A. NUBER PAGE 2

ACOR ORTHOPAEDIC, INC.

Inside Sales 2000 to 2002

Responsible for cold calling Dr. Offices through-out the Mid-West territory.

• Managed and maintain great customer relations with on-going customer base.

• Tracked orders threw warehouse to ensure on time delivery.

• Handled special requests and questions in a timely manner.

• Grew Mid-West territory threw extensive cold calling by nearly 25 percent my first year.

• Experienced territory growth every year with company.

• Subject matter expert for clients and customers.

INLAND PAPERBOARD AND PACKAGING, INC.

Corrigator Leadman 1998 to 2000

Responsible for daily operation of Corrigator and teammates safety.

• Leader of a team of eight (8) personnel in a plant with 200 workers.

• Responsible for waste/scrap on my shift.

• Responsible for safety and quality on a daily basis.

• Reported to shift manager with daily meetings.

• Effectively ran team meetings and presentations.

• Made sure SPOs were followed and implemented.

EDUCATION:

Hondros College for Real Estate Appraising

Hiram Police Academy

Akron University

TECHNICAL SKILLS:

Computer skills ~ Microsoft Outlook, Word, Excel, Access and PowerPoint, Various Hand

Drills, Tow Motor/Clamp Truck, Torch Wrenches.

Contact this candidate