Customer Service Manager

Leyani Marin

**** * **** ** *** ***

Hialeah, FL 33014

Tel: 305-***-****, Email: *****@***.***

Objective

To obtain a challenging position where I can apply my knowledge and

skills to attain career growth.

Summary of Qualification

. Highly organized and detail-oriented administrative assistant /

office manager, with over 12 years of experience, providing thorough

and skillful administrative support to business owners.

. Proficient in Microsoft word, excel, power point, outlook, Quick

Books, Timberline.

. Motivated, self-directed, problem solver and reliable team player

that works well under pressure.

. Schedule, coordinate meetings and special events in a professional

manner.

. Fluent in both English & Spanish.

Professional Experience

January 2008 - September 2012

Marin Logistic Transportation

Administrative Assistant

. General office duties i.e. answering phones, filling, supply

ordering

. Communicate with load Broker / Agent

. Making sure all loads are delivered in a timely matter

November 2006 - October 31, 2008

Ric-Man Int'l, Inc. (Construction)

Accounts Payable / Personal Assistant

. General office duties i.e. answering phones, filling, supply

ordering...

. Process invoices for payment. Making that all back up is in order,

coding all invoices to correct cost codes.

. Process Commitments and Purchase orders.

. Obtaining lien release from vendors or subcontractors

. Personal assistant to the President, handling all personal

accounts, paying bills, scheduling business / personal matters,

etc.

April 2006 - November 2006

Dr. Cathy D. Hamilton Doral, FL

Office Manager

. Practice management, employee management, management of associates

and training of all employees.

. Personal assistant.

. Patient Care.

. Dental assisting and sterilizing (when needed).

. Ordering supply's

. Insurance billing, patient billing, treatment planning, financial

arrangements.

. Increase production and patient flow.

. OSHA / HIPPA compliance, CPR & defib. Certified

. Opening of new office.

Leyani Fernandez

Page two

Jan 2005 - May 2006

Dr. Joebeth Molero Boca Raton, FL

Office Manager

. Opening of new office.

. Personal assistant.

. Practice management, employee management, and training of all

employees.

. Patient care.

. Dental assisting and sterilizing (when needed).

. Ordering supply's

. Insurance billing (medical / dental), patient billing, treatment

planning, financial arrangements.

. Increase production and patient flow.

. OSHA / HIPPA compliance, CPR & defib. Certified.

. Payroll

April 2003 - Dec 2004

Betancur Holdings Boca Raton, FL

Manager

. Office management, employee management, property management,

management of other companies with in the holding company.

. Personal assistant.

. Customer service, leasing of office space.

. Solving tenant's issues.

. Some accounting. (Quick Books)

. Workman's comp.

. A/P, A/R, inventory, billing, supply ordering.

Sept 2001 - April 2003

Velvet by Bridgette Moore Boca Raton, FL

Manager

. Office management, employee management

. Personal assistant.

. Some accounting. (Quick Books)

. Customer service, import / export, shipping / receiving.

. A/P, A/R, inventory, billing, collection, supply ordering.

. Some marketing.

Leyani Fernandez

Page three

April 2001 - March 1996

Dr. Alvaro Betancur Boca Raton, FL

Office Manager

. Practice management, employee management, management of associates

and training.

. Personal assistant

. Patient care.

. Dental assisting and sterilizing (when needed).

. Ordering supply's

. Insurance billing (medical / dental), patient billing, treatment

planning, financial arrangements.

. Increase production and patient flow.

. OSHA / HIPPA compliance, CPR Certified.

. Payroll

References upon request.

Contact this candidate