Customer Service Sales

WILLIAM SMITH

** ******* ******, **********, ** *8111

Home: 313-***-****

*******@*****.***

SUMMARY

Experienced Operations Manager adept at problem solving, customer service and hiring and training hardworking,

quality staff.

HIGHLIGHTS

Reliable People- oriented

Excellent communication skills Excellent time management skills

Energetic Excellent work ethic

Excels in team leadership Strong interpersonal skills

EXPERIENCE

VALUE CITY FURNITURE

Westland, MI

Operations Manager

01/2007 t o 0 2/2014

High- profile management position accountable for overall direction, coordination and evaluation of the

operational areas and departments within the store.

Develop tactics to increase sales goals and profitability of the store and the company.

Devise and implement innovative marketing principles and promotional sales events for guests to further

support financial growth.

Counsel individuals and corporate clients with regard to furniture needs.

Cross- sell furniture services and products to clientele.

Recruit, interview, hire, train and schedule sales associates.

ARESS MORTGAGE

Southfield, MI

Mortgage Consultant

01/2004 t o 0 1/2007

Solicits residential mortgages through contracts with realtors, builders and developers.

Provides service to customers and prospective customers seeking residential mortgage loans.

Interview applicants to obtain information concerning there needs.

Ensures the preparation and processing of forms and legal documents required for residential loans.

JC PENNY

Troy, MI

Sales Associate

01/2003 t o 0 1/2004

Delivered excellent customer service by greeting and assisting each customer.

Addressed customer inquiries and resolved complaints.

Maintain product knowledge provided by company.

Attend sales meetings to get company updates.

Ensure customers purchases are completed properly.

GLP AND ASSOCIATES

Southfield, MI

Retirement Specialist

10/2002 t o 1 2/2003

EDUCATION

COURS CASUAL

Delivered excellent customer service by assisting each customer with there retirement and E TY

STUDY:

insurance needs.

BUSINE

SS

MANA

Identified prospective customers using lead generating methods and performing an average of 5 - GEMEN

cash

T

10 cold calls

per day.

LIFE

School

Craft

College

Participated in various incentive programs and contests designed to support achievement of,

Livonia,

production

MI,

goals.

USA

DIPLO

MA:

Developed tool to track and monitor personal sales opportunities, deals in progress and finished

ELECT

contracts. RONIC PROPER

S AND TY

COMPU

TER

LESLIE'S SWIMMING POOL SUPPLIES

TECHN

Westland, MI

OLOGY

Store Manager

Nationa

l

Institute

Delivered excellent customer service by greeting and assisting each customer. of

Technol

ogy,

Southfiel

Addressed customer inquiries and resolved complaints. d, MI

Stocked and restocked inventory when shipments were received.

Directed and supervised employees engaged in sales, inventory - taking and reconciling

LICENS

ING

Determined staff promotions and demotions, and terminated employees when necessary.

ACCIDE

Wrote order supply requests to replenish merchandise. NT AND

HEALTH

Maintained daily record of all transactions.

Completed weekly schedules according to payroll policies.

to

receipts.

2011

2005

2 014

2014

2014

2014

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