Customer Service Technical Support
Resume:
Asia Wilder
**** *********** ***** *******, ** **212 Phone: 662-***-**** E-Mail: ********@*****.***
Career objective
A self-motivated professional pursuing a position with a reputable organization seeking a
results-oriented individual with successful experience in customer service and support which
would enable specialized growth and upward mobility within the field.
Education
Des Moines Area Community College, Des Moines, IA
Associates of Applied Sciences May 1998
CORe Competencies
• •
Problem Resolution & Management Strategic Planning
• •
Microsoft Suite Customer Service & Support
• •
Technical Support Inventory Management
• •
Records Management & Filing Staff Training & Development
• •
Monthly Reports Exceeding Company Objectives
Professional Experience
The City of durant, durant, ms
School Crossing Guard, Nov 2013 – Present
• Monitor and control traffic for children walking to and from educational facilities.
• Maintain the safety of school children.
• Following traffic protocol and ensuring traffic rules and regulations are being upheld.
ATS Institute of Technology, Chicago, IL
Call Center Representative, Jun 2012 – Oct 2012
• Resolved problems and maintained records of customer interactions.
• Referred unresolved customer grievances to the designated departments for further investigation.
• Operated the front desk daily tasks including administering informational packets, answering all
questions and greeting potential walk-in students.
• Planned and advised new students through the financial aid process.
• Administered and proctored entrance exams for prospective students.
Asia Wilder
3737 Timbercrest Drive Jackson, MS 39212 Phone: 662-***-**** E-Mail: ********@*****.***
COMPUTERSHARE (Salem Group), Chicago, IL
Proxy Representative, Mar 2009 – Feb 2012
• Conduct surveys and collect data using methods such as focus groups, market analysis surveys, and
public opinion polls.
• Performed customer satisfaction surveys with shareholders regarding their mutual funds.
• Helped gain customers participation in mutual funds proxy voting.
• Established customer trust, guided them through the voting process, and answered customer’s questions
and concerns.
American Intercontinental UniversiTY, Chicago, IL
Admissions Advisor, Jul 2011 – Oct 2011
• Advised students on issues such as course selection, progress towards graduation, and career decisions.
• Participated in student recruitment, selection, and admissions.
• Contacted between 100-150 prospective students to provide them with the requested information in
terms of what program they are looking to do and their career goals.
• Assisted students in developing their personal and educational goal planning.
• Helped students transition into their enrollment.
Northwestern Memorial Hospital, Chicago, IL
Field Service Technician, Jan 2008 – Mar 2008
• Entered commands and observed system functioning to verify correct operations and detect errors.
• Installed and performed minor repairs to hardware, software, or peripheral equipment by following
design or installation specifications.
• Installed security tracking software and network printers for various hospitals.
• Performed inventory and monitored mobile computing devices and troubleshot network connections.
• Installed 60 security systems with 100% accuracy throughout the entire facility.
ShopperTrak RC, Chicago, IL
Level I Technical Support Administrator, Aug 2006 – Aug 2007
• Configured security settings or access permissions for groups or individuals.
• Documented network support activities.
• Installed network software, including security and/or firewall software.
• Troubleshot network or connectivity problems for users or user groups.
• Created and/or updated technical documentation for network installations or changes to existing
installations.
• Documented helpdesk requests and resolutions.
• Provided telephone support related to networking or connectivity issues.
• Analyzed monthly network reports.
REFERENCES AVAILABLE UPON REQUEST.
Contact this candidate