Customer Service Manager

Brandon Jean-Louis

Queens, NY

*****************@*****.*** - 516-***-****

To secure a position which will allow me to work in a challenging, dynamic, and fast-paced environment.

WORK EXPERIENCE

Stock and inventory /receiver/maintenance/temporary employment

Nordstrom Rack - Manhasset, NY - April 2014 to July 2014

11030

● temporary employment to help open a brand new store in record time

● shipped/received shipments of clothes, jewelry, shoes, etc. (inventory)

● assisted in floor sales and merchandise replenishment/restock

● Lead team in role assignments and duties when manager was not present

Front desk/custodian/maintenance

Twinn Park Fitness - October 2013 to May 2014

15 Jericho Turnpike

New Hyde Park, NY 11040

● Expeditiously signed in members in and out of gym

● Answered phones

● Kept gym clean (1st, 2nd, & 3rd floors)

● Closed gym with manager on Sundays

● effectively assisted in assembling workout equipment

Overnight/stock/remodeling team/Temporary

Bed Bath and Beyond - June 2013 to October 2013

950 Merchants Concourse

Westbury, NY 11590

● Replenished and restocked all merchandise

● Helped with remodeling, in preparation for the release of the seasons new products

● Worked in receiving, loading and unloading shipments

● Assisted in building the fixtures for merchandise

Server/Caterer/Temporary

Segue Staffing Temporary Agency - New York, NY - December 2012 to May 2013

295 Madison Avenue

15th Floor New York, NY 10017

● Served high end meetings, seminars, and parties

● Organized the designs and setups for events

● Cleaned up and bussed tables during and after all events

● Worked at multiple work sites due to exceptional service (NBC, Saks Fifth Avenue, International Lighthouse)

Team Member/Shift Leader/Manager

Papa John's Pizzeria - January 2012 to October 2012

5200 Jimmy Carter Blvd

Norcross, GA 30093

● Promoted to managerial position within 6 month period (given a 4$ raise)

● Handled customer service/customer complaints

● Ran full shifts: opened and closed store

● Answered phones and took orders (pre-ordered/delayed)

● Kept count and made orders for inventory

● Mastered oven tending, pizza slapping, delivery driver, as well as in charge of detailed cleaning before

health check ups

● Resigned due to relocation

Waiter/Host/Key Employee

Cracker Barrel Restaurant - April 2011 to March 2012

6175 McDonough Dr Norcross, GA 30093

● Accurately took customer orders

● Cleaned and kept kitchen maintained

● Promoted to PAR 1 before departure

● Answered phones and took take out orders

● Opened/ Closed the store with managers

Security Guard/Doorman

AJ Squared Security - Jamaica, NY - April 2010 to August 2010

11418

● Secured premises and area

● Appropriately greeted all visitors and employees

● On call at all hours

● Worked at the following sites as a security guard: Pathmark, Racquet and Tennis Club and various

Manhattan construction sites

● resigned due to relocation to Georgia

Receptionist /Clerical Assistant

LA Fitness Gym - January 2010 to April 2010

1111 Marcus Ave New Hyde Park, NY 11042

● Managed office documents

● Greeted and directed visitors / customers to their destination and provided general information

● Answered multi-line telephone, routed calls, and took accurate messages

● Performed faxing, photocopying and filing duties

● Assisted supervisor with special projects

Clerical Associate/Paid Seasonal Internship

Queens District Attorney's Office - July 2009 to August 2009

12501 Queens Blvd Jamaica, NY 11415

● Assisted staff in the reception area, answered multi-line telephone system

● Documented case files; dockets in APN and other courtrooms

● Ran critical errands for paralegal workers

● forced to leave due to acl/meniscus tear and reconstruction surgery

Team Member/Cashier/Shift Leader

Kentucky Fried Chicken (KFC) - June 2006 to August 2007

705 Old Country Rd, Westbury NY 11590

● Worked the cashier and proficiently took customer orders

● Cleaned lobby/parking lot

● Worked drive-thru window

● closed and opened store

● received inventory and received a $3 raise after first 2 months

EDUCATION

Virginia Union University - Richmond, VA

August 2008 to May 2009

Regents Diploma

Westbury Memorial High School - Old Westbury, NY

September 2006 to June 2008

St Mary's Preparatory High school - Manhasset, NY

September 2004 to June 2006

ADDITIONAL INFORMATION

QUALIFICATIONS:

● Excellent communication and writing skills

● Self-starter and motivated

● Excellent customer service skills

● Enjoys and possesses strong commitment to team and group dynamic environments

● Problem solver with the ability to prioritize and remain focused on resolving issues

● Quick and adaptable to learning new concepts all while working well under pressure

● Proficient with any hand-on tasks

● Hard worker and always prompt

● Focused on personal development

● retains experience and skills in clerical, data entry, fast food, maintenance, fitness, retail, corporate catering,

and security

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