Customer Service Assistant

Nina Zakotnik

CURRENT ADDRESS MOBILE

** ********* **** *********@*****.*** 973-***-****

Wayne, NJ 07470 http://www.linkedin.com/in/ninazakotnik

EDUCATION

University of Massachusetts Amherst Amherst, MA

Cumulative GPA 3.2 May 2014

Isenberg School of Management, B.B.A. Management

School of Public Health and Health Sciences, B.S. Public Health

EXPERIENCE

Williams Caliri Miller & Otley, PC Wayne, NJ

Receptionist Present

• Administer clerical duties such as photocopying, faxing, filing and collating while directing callers to appropriate

attorneys

World Health Organization Ljubljana, Slovenia, Europe

Administrative Coordinator Intern Summer 2013

• Optimized managerial and organizational processes in executing preparations for Healthy People 2020

• Researched, translated, and co-wrote website documents and scientific summaries

• Planned professional meetings; Slovenia Institute of Public Health’s Scientific Article Review

Program SVIT Ljubljana, Slovenia, Europe

Management Team Member Summer 2013

• Translated health information and educational materials into English

• Enhanced logistical communication and marketing abilities of colorectal screening program

Mullins Center Amherst, MA

Courtside Café Barista, Assistant Supervisor Fall 2012 – May 2014

• Ensured smooth daily operations while providing excellent customer service

• Solely responsible for accurate cash deposits and account summaries

TJ Maxx Pompton Plains, NJ

Customer Service Associate Fall 2009 – Summer 2012

• Monitored floor displays and guaranteed accurate front-end procedures

• Managed cash accounts, customer exchanges, and direct calls while overseeing employee time

University of Massachusetts Amherst Amherst, MA

Residence Cluster Office Assistant Fall 2010 – Spring 2011

• Administered residence hall questions to new on-campus students, maintained key audit log and email accounts

ACTIVITES

Isenberg Senior Committee Spring 2014

• Nominated to plan and enhance Isenberg Senior Class celebration activities

• Marketed event, created music montage and determined items and costs for ‘Isenberg Swag Shop’

ExCEL at Isenberg Fall 2010 – Spring 2012

• Competitive professional development program in business etiquette

• Team case study competition with prompt to develop unique Isenberg event or product

UMass Club Tennis, Treasurer Fall 2010 – Spring 2012

• Ranked #1 on Club Tennis team roster

• Estimated costs for off-campus tournaments, collected dues to develop yearly club budgets

SKILLS

Computer: MS Office (Excel, Word, PowerPoint), Outlook, MAC OS, Juris

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