Customer Service Marketing

Elisa Marie Bunten

Cell #:404-***-****

*************@*******.***

Objective: To obtain a position where I can utilize my strengths and knowledge in helping any

business succeed with a strong reputation along with expanding my learning environment to better

myself as an individual and as an employee.

Qualifications:

Exceptional Organizational skills Strong Public Relations Customer Service

Motivated, Positive Attitude Detail-Oriented Reception/Switchboard Light HR/Administrative

Insurance Benefits

Computer Efficiency: Microsoft Outlook, Word, QuickBooks: Data-entry

Experience:

Receptionist

A. Montag & Associates, Atlanta, GA 2014

• Hired on a temporary one month basis as a receptionist for small wealth management firm.

• Handled all incoming calls and sent to appropriate portfolio mgr or staff member.

• Assisted in preparation of quarterly reports and prepared mailing to send to client.

• Data-entry into APX (client database system)

• Greeted all visitors and assisted with ordering luncheons/conference room calender management for

portfolio managers with clients.

Receptionist

Heritage Volkswagen, Union City, GA 2013-2014

• Primary duties include answering all incoming calls and directing to appropriate department for

service/repair scheduling, sales and marketing.

• Entering/maintaining time-entry for all department employees.

• Handling incoming mail and transferring to appropriate department. Represent the dealership for all

customers as the first point of contact and representation for Volkswagen.

Receptionist/Marketing Assistant

R&B Metal Structures, Inc., Jackson, GA 2012 – 2013

• Primary duties include answering switchboard (16 line phone system), for three businesses: R&B

Metal Structures, Inc., R&B Portable Solutions, LLC., and Pioneer Metals, directing calls to

appropriate department.

• Correspondence with civil engineer in acquiring certified drawings for structures and sending out by

mail to dealers and customers. Meet and greet all visitors to office – representation for the company.

• Taking payments from customers for all structures purchased and sending to appropriate department.

• Assisted sales manager with marketing development for all three business, setting up listings on

various websites.

• Sending out marketing materials (brochures, order forms, pricing sheets) to customers and dealers

nationwide.

Secretary/Marketing Assistant

Paradise Landscaping, Inc., Stockbridge, GA 2009 – 2012

• Handled all secretarial work including paperwork, answering phones, light payroll, and marketing

such as creating brochures and assisting with verbiage and ideas for company website.

Human Resources Administrator

4T-Technologies, LLC., Alpharetta, GA 2008 – 2008_

• Primary responsibilities involved handling all HR work including PTO tracking, assisting with bi-

weekly training sessions, assisting VP of Client Services with employee relations issues along with

ninety (90) day and end of year reviews.

• Handling all new lead benefits for internal employees. Assisted VP and controller with any minor

accounting issues/questions.

• Prepare, managed and audit maintenance and assisted with marketing events for office.

Overall being the face of the company by bringing a strong work ethic and positive attitude, as well as,

being a team player. Benefited the company by making sure clients/staff felt that their needs were met

with the utmost importance. Diligently assisted the VP of client services with any events and marketing

strategies for the company.

Legal Admin Assistant/Receptionist

FoltzMartin, LLC., Atlanta, GA 2007 – 2007

• Primary duties included assisting partners, paralegals and legal secretaries with duties such as

answering personal phone lines, setting appointments, time-entry, dictation, typing and revising/proof-

reading documents and various other projects needed.

• Assisted firm administrator with marketing events and ordering luncheons for partners and meeting

setting up coordination.

• Filling in for receptionist at switchboard for lunch periods daily and if needed for if permanent

receptionist was out sick/vacation time.

Optical Assistant

Clayton Eye Center, Morrow GA 2006 – 2007

• As the main special testing technician, took photographs of the optic nerve for damage or disease

using the Heidelberg Retina Tomograph (HRT).

• Assisted in daily eye exams and patient work-ups using the autorefractor keratometer, NCT.

• Tested patients for dry eyes using tear essays that would be taken and sent off to labs for testing

results.

Southeastern Electric Exchange, Atlanta, GA 2003 – 2006

• Served in a team of staffers for large annual conference and trade show. Assisted conference

coordinator and associate executives with packaging and shipping of pre-materials.

• Traveled to conference location to assist with on-site registration and misc duties for conference to

operate smoothly.

Held a professional demeanor for the company, as well as handling duties efficiently and timely. Was

highly commended for hard work as an employee and professionalism by clients and staff.

Education:

Gordon College, Barnesville, GA

Associates Degree, Business Administration 2004 – 2007

Activities:

Volunteer Community Education Advocate Program

National/Regional Volunteer Building Committee 10 years – still active

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