Customer Service Sales
Resume:
Patricia Francoeur
Fitchburg, Mass 01420
Hm: 978-***-****
********@*****.***
PROFILE:
Results-oriented with creative, organization, and communication skills
COMPUTER SKILLS:
o Computer proficient in:
MS Word, Excel, PowerPoint, Outlook, Calendar Management via
Outlook, Access, CorelDraw,
Proposal documentation and preparation, Marketing and
Customer Materials, Collateral
Presentations and Communications Packages, Customer Service
and Telephone Support, Sales Team Administration and Support,
Order Processing, Tracking, and Reporting and SAP.
ADMINISTRATIVE PROJECTS:
o Created, published and distributed a Sales Incentive Policy book
to 3.5K sales force for which I received a Recognition Award
o Redesigned and reformatted 100 presentation packages used by ISU as a
training tool and received second Recognition Award
o Worked with instructors at the UMass Medical School creating education
Syllabus' for the 2nd Year Pathology Students (Syllabus' contained text
and illustrations for 12 subjects)
o Assisted in the creation of Monster Monopoly promotion for Telesales as
well as coordinated the Award Event
ADMINISTRATIVE SKILLS:
o Calendar management via Outlook Calendar
o SAP R/3
o Executive Support
o Provide support for Manager and Asia Pacific Sales and Marketing group in
the US and
Asia Pacific. Plan, schedule Sales & Marketing Practice events,
activities, meetings and
conference calls
o Support multi-level management
o Process Expense Reports
o Create both internal and external presentations
o Ability to prioritize and multi-task
o Office Management
o Enter time sheets into SAP
o Travel Arrangements, both Domestic and International
o Maintain office supplies and equipment
o Coordinate library of MSDS specification sheets
o Process Shipments for both UPS, FEDEX, transit
o Obtain and maintain custom quotes
EMPLOYMENT HISTORY:
o Administrative Assistant, Aerotek, Woburn, MA (Contractor)
03/12 - 05/12
o Admin. Assistant, Sales, Marathon Staffing, Leominster, MA
(Contractor) 07/11 - 09/11
o Assistant to Director, Faith-Casler Associates, Inc, Worcester, MA
(Contractor 03/11 - 04/11
o Data Entry Representative, Veritude, Marlborough, MA (Contractor)
10/09 - 12/09
o Inside Sales Representative, Laddawn, Inc., Sterling, MA
(Contractor) 03/09 - 07/09
o Office Manager/Executive Assistant, Jiffy Lube International,
Maynard, MA 06/04 - 03/08
o Various Temporary Agencies
11/98 - 06/04
o Support Positions, Digital Equipment Corporation
11/88 - 11/98
EDUCATION:
Commercial Course Certificate, Fitchburg High School, Fitchburg, MA
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