Customer Service Human Resources

Michelle Hernandez

**** ****** *****, *********, ** 34744 ************@*****.***

Mobile: 787-***-**** or 787-***-****

Career Objective

Motivated team player with excellent customer service skills in administration, supervision, team building

and organizational skills supporting the objectives of any organization. Experience in accounting and

finance through education, customer relations, managing multiple projects and resolving issues. Able to

develop and executed strategic business plans, strong interpersonal and communications skills in English

and Spanish.

Experience

Genesis TMC Corp, Orlando, FL

Human Resources Manager, 01/ 2014, (6 months contract)

• Maintain the work structure by updating job requirements and job descriptions for all positions.

• Built a comprehensive employee recruiting strategy.

• Prepares employees for assignments by establishing and conducting orientation and training

program.

• Audited workplace, employee and management policies and procedures.

• Updated key human resources metrics, including turnover and termination using reporting tools

on the HRMS database.

Rainbow Apparel Company, Kissimmee, FL

Store Manager, 01/2011 to 07/2014

• Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement

plans.

• Responsible for interviewing new employees and facilitated new hire orientation.

• In charge of the administration of the entire store and payroll procedures.

• Developed new strategies to increase sales and management of Loss Prevention Department.

• Able to maintain and inventory to less than 1% every six month. Increased sales more than 9%

per a year.

• Coordinate stocked merchandise for store that generate 1 million dollar in profit within the 160

hours assigned by payroll.

Sirens Retail Store, Orlando, FL

Assistant Manager, 04/2006 to 03/2009

• Answered customer’s questions and addressed problems and complaints in person and via phone.

• Opened and closed the store, which included counting cash drawers and making bank deposits.

• Prioritized and completed tasks in a timely manner.

• Provided statistical analysis of the effeteness of the attendance program.

EDUCATION

MBA: Human Resources, August 2011 July, 2014

Metropolitan University UMET, (SUAGM), Orlando, FL, USA

• Coursework in Business and Management

B.A: Business Administration with Concentration in Management, August 2008 May, 2010

Turabo University UT, (SUAGM), Orlando, FL, USA

• Emphasis in Management

Minor: General Communication with concentration in Journalism, August 1999

University Sagrado Corazón, San Juan, Puerto Rico

• Edition, photography and publicity

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