Manager Sales

Location:

Bengaluru, KA, India

Posted:

September 15, 2014

Contact this candidate

Resume:

Srinivas Chavan - Test Manager

***, * *****, ******* *********, ITPL main Road, Whitefield, Bangalore -

48.

Mobile phone: +91-944******* Nationality: British Email:

**********@*****.***

Overview

Software Test Manager having 13 years experience in software testing of

which 11 years in banking and financial domain. Experience of managing

large and complex projects and lead the team to deliver the highest quality

in the testing services of various banks and financial institutions in

United Kingdom for last 10 years.

Career Highlights

Managerial

. Confident and possess significant skills in delivery of complex

projects in wide spectrum of technologies; and has proven ability to

develop and implement innovative processes and new testing strategies.

. Excellent Communication, Leadership, Team building, Technical &

Analytical Skills with proven abilities in resolving complex software

issues

. Managed relationships with outsourced partners and suppliers,

including setting expectations regarding deliverables, quality,

schedules, ensured that team members are effectively communicating and

collaborating with outsourced resources.

. Provided people-care management for assigned team members, including

hiring, setting and monitoring of annual performance plans, coaching,

and career development

. Worked in all areas of project execution including planning, business

analysis, requirements gathering, design, development and all phases

of testing.

. Determined staffing requirements, allocated staff accordingly, and

ensured that projects are staffed to succeed. Coached and mentored

testing team members in testing methodologies, documentation,

compliance and best practices.

. Managed headcount, deliverables, schedules, and costs for multiple on

going features, ensuring that resources are appropriately allocated

and that goals, objectives, timelines, and budgets are met in

accordance with program and organizational roadmaps.

. Participated in governance process, reported testing progress/test

results, conducted triage meetings with business/BAs, development,

project management and test teams to prioritize & close defects in a

timely manner.

. Expertise in managing multiple projects at given time with hands on

testing activities.

. Coordinated with Project Managers to ensure problem identification,

resolution, and tracking. Recommended quality improvements or changes

to senior management, developing processes, procedures, and systems

and software work products to correct potential deficiencies.

. Worked with various stakeholders - Program Manager, Project Manager,

IT Director, Legal, Finance, Marketing & Analysis Team, Architect,

Compliance Dept. Product Management, Campaign in successful

development and execution of project test strategies/plans/issue

resolution/test closure.

. Proven experience in leading, motivating, planning and co-coordinating

the activities of QA team both in onsite and offshore from initiation

to implementation

. Represented Santander for Account switching testing in UK Payments

Council

. Presented the test assurance meeting with UK Payments council

. Expert-level knowledge of techniques used for planning, monitoring,

control and execution of projects in different Software Development

Life Cycle - Agile, Waterfall, Iterative, V-Model and Strong

fundamentals in Software Testing.

. Experience in process management and improvement, risk management,

root cause analysis and best practices.

Testing:

. Expertise in writing and executing Test Process, Planning & Estimation

process with hands on test preparation and test execution - test

strategy, test plan, test data preparation, test script preparation,

test execution, defect management, metrics collection and reporting

cases in structured and Agile development environments, performing all

types of testing including functional,, installation, acceptance,

sanity, browser and operating system compatibility,

Internationalization/Localization and document testing for web based

and Client Server applications.

. Good understanding of testing tools ALM, QC, QTP and Selenium

. Expertise in prioritizing the tasks within the team based on the

criticality and the need of the business.

. Expertise in analysis of Systems and designing of Tests (Scenarios,

Conditions, scripts).

. Expertise in defining the scope of the testing, including what

systems, processes are to be verified

. Identifying what parties to be involved and where the testing function

fits into the overall project.

. Communicated project status and escalates issues to direct managers,

program managers, and internal and external development partners.

. Expertise in designing Test scripts using test design techniques

(Equivalence partitioning, boundary value analysis, Dynamic Testing

and Static Testing)

. Expertise in analysing algorithms and converting into test

conditions/test cases.

. Defect Management through ALM, QC, Test Director and Rational Clear

Quest.

. Expertise in identifying the right regression pack and performing

regression testing

. Proven expertise in Test data preparation

. Developing and distributing effective testing metrics of various

phases of testing.

. Knowledge of SOX Controls. Understand and implementing Configuration

management

. Ensuring Test artefacts adhere to SOX controls.

. Expertise in testing Regulatory reporting ( data ware house) projects

using ETL - monthly and quarterly reports

. Extensive working knowledge in Microsoft Technologies including Web

technology and Middleware design and testing.

. Experience in testing Migration projects

. Expertise in liaising and managing offshore teams.

. Excellent written and Verbal Communication Skills.

Banking and Financial Domain Experience:

. Experience in Retail Banking environment - In-depth knowledge of

Retail banking Process

o UK Account Switching Process ( 7 days switch)

o Personal Accounts, Savings Accounts, ISAs and limit changes

o Credit cards sales process

o Business Banking - Impersonal customers

o Participant Management in the sales process, Overdraft upgrade

process, Debit card upgrade process

o Under writing process

o AML verification within the customer journey

o Back Office process - Kofax Scanning, batch classes and

processing the customer requests

o FATCA Regulations

o Home Insurance process

o Life Insurance process

o Investments Process - RDR ( Retail distribution review)

. Retail Banking applications and regulatory and compliance projects

like FSA (Financial Services Authority) reporting, BASEL II.

. Expertise in testing Data warehouse projects using ETL Informatica

tool( EDW - Enterprise data warehouse at Capital One as part of CIS,

MLAR, PSD, BASEL 2 projects at Abbey)

Certification

. ISEB Foundation Certification in Software Testing.

Testing tool

. ALM 11.0 Quality Centre 9.0, Test Director, Rational Clear Quest,

QTP and Selenium, SOAP UI

Technical Profile of my projects

RDBMS ORACLE 11i, DB2 UDB 8x,SQL Navigator,

Teradata v 7.1.0

Scripting UNIX (SCO and Sun Solaris 5.8) Shell

Scripting, Selenium

Business Intelligence Business Objects

Configuration Management Visual SourceSafe 6.0, PVCS Dimensions 7.1

ETL Informatica Power Center 7.x

Languages Visual Basic 6.0, Banksphere, Java1.5

Operating Systems UNIX SCO, Sun Solaris, WINDOWS 7

COM ActiveX EXE, ActiveX DLL, ActiveX Control

Web Technologies ASP3, VB Script, HTML, Java Script, JSP

Servlets

Others XML, Control M, Digital Fuel's Service

Flow, Superdome servers, MS Office, MS

Visual Studio, MS Project, MS SQL Server,

Rational clearquest, Remedy tool, Putty,

toad, Quality center, ALM

Career History

Windows7 Upgrade for PayPoint FEB

2014 - 27/06/2014

PayPoint - Welwyn Garden City, UK

The vast majority of laptop/desktop at PayPoint currently running on the

Windows XP operating system and as this operating system will be at end

of life (EOL) in April 2014 and runs out of support on 8th of April 2014.

The Windows Office 2003 applications' support also runs out on the same

day so all the users laptop/desktop should be upgraded to Windows 7 - as

a result of this compatibility testing should be performed for all the 75

PayPoint applications which are developed in .Net and VB technology and

also migration process of 50 Ms Access Applications from their older

version to MS Access 2010.

Role

Test Manager

Automated 7 days Account Switching MAY 2012 -

DEC 2013

Santander - Milton Keynes, UK

Automated Account Switching is an Industry initiative and the

objective of the Account Switching Service is to provide a robust service

that enables personal, business (Microenterprise), charity and trust

banking customers to fully switch their current account seamlessly from

one bank to another in seven working days (a Full Account Switch). The

accounts covered by this service are UK Sterling current accounts

including personal and business current accounts.

Role

< Test Manager - IST ( Integrated System testing) - Responsible for

delivery of Internal system and Industry testing

Responsibilities

* Understanding the Industry service definition provided by the industry

which covered 7 day Switch IN, Switch Out, Partial Switch Out and

Debit and credit forwarding after the completion of the switch,

payment forwarding using FPS, CHAPS, Cheques and International.

* Understanding Santander requirements documents and the internal

systems to have the end to end testing strategy.

* Reviewing Industry test strategy and test plan.

* Written Pre Industry Test Strategy and plan.

* Attended Industry (UK Payment Council) Testing workshops and meetings

representing Santander for testing.

* Organizing and leading Internal testing team of 10 members for Pre

industry and Industry testing

* Reviewing the Test scripts for the Internal Preindustry testing

* Reviewing all the Indusustry documentation which Includes Test

Strategy, Plan, test schedule and traceability matrix

* Leading the FPS Industry testing as part of Account switching changes

in 2 phases.

* Setting up the third party tool to act as Other bank for Internal Pre

Industry testing ( Iliad was the tool used)

* Managed the overall process of test preparation of the Industry

testing which includes Test scripts, Preparation of the test data as

per the industry requirements for Phase1, 2 and 3 of Industry testing.

* Coordinating with Vocal ink and Industry to set of the PSW access for

the Santander testing users and creation of the dummy bank in the in

PSW in order to perform the end to end testing in the Phase1 of the

Industry testing.

* Arranging to get the test smart cards for all of the testers to access

PSW.

* Arranged and presented the test assurance review meeting to the

Industry representatives by demonstrating the internal test

preparation and our understanding of the system.

* Presented the test readiness review meeting for each of the phases

with Indusustry

* Presented the Test completion review meeting for each of the phases

with industry

* Coordinated with the buddy banks for the test execution as per the

industry test schedule.

* Prepared the daily test execution plan and monitored thought out the

cycle to complete as planned.

* Liaised with the stakeholders for the quick resolutions of the

functionality ambiguity between testing and it development.

* Capturing the testing progress reports each day and circulating to the

stakeholders.

* Chaired the defect review meeting everyday with IT, business.

* Coordinated with UAT for the smooth run of the UAT phase.

* Trained UAT resources with the ALM tool and testing process like

management of test in ALM, raising defect etc

* Review all IST and UAT scripts with all other business areas to

minimise the duplication of the effort in IST and UAT phase.

* Attending PPI meetings and supporting Model Office testing

* Supporting and managing of pilot testing incidents - fixes, retests

and promotion to Model Office.

* Provided weekly testing progress update to the Programme Manager and

the IT director.

FATCA (Foreign Account Tax Compliance Act) at Santander

* Under U.S. tax law, a U.S. citizen is generally required to report and

pay taxes on income from all sources. It requires individuals to

report their financial accounts held outside of the United States and

foreign financial institutions to report to the Internal Revenue

Service (IRS) about their American clients. FATCA was designed

primarily to combat offshore tax evasion and recoup federal tax

revenues.

Implementation of FATCA will result in Santander UK plc providing

a broad range of information to the US Internal Revenue Service (IRS)

in respect of customers with specific US links

* Reviewed documents and done the initial scoping for testing and

prepared the test strategy

RDR (Retail Distribution Review) Investments Sales FEB 2012 -

SEP 2012

Santander - Milton Keynes, UK

The Retail Distribution Review (RDR) project is a consumer protection

strategy project and guided by FSA as part of compliance Dec 2012.

Santander in conjunction with RDR aims to ensure consumers are offered a

transparent and fair charging system for the Investment advice they

receive, are clear about the service provided, and to obtain advice from

highly respected professionals. To achieve these aims Santander is changing

the complete SPP Investments process as follows:

Risk Profiling (RPQ)

Retail Distribution Review (RDR)

Role: Test Manager

Responsibilities

* Managing the over all testing activities for the project an sign off

to Model office

* Writing test strategy and test plan.

* Defining the scope of the testing, including what systems, processes

are to be verified

* Resource planning for the test scripting and test execution.

* Reviewing the test Scripts and test data

* Hands on testing preparation and execution

* Trained UAT resources with the ALM tool and testing process like

management of test in ALM, raising defect etc

* Review all IST and UAT scripts with all other business areas to

minimise the duplication of the effort in IST and UAT phase

* Arranging and presenting the test review session with all stake

holders and SMEs to agree the test coverage.

* Preparing the daily test execution plan

* Assigning the tasks to the team members based on the priority.

* Defect management - arranging and Charing the defect review meetings

and planning the test cycles based on the defect resolution dates.

* Coordinated with UAT for the smooth run of the UAT phase.

* Trained UAT resources with the ALM tool and testing process like

management of test in ALM, raising defect etc

* Review all IST and UAT scripts with all other business areas to

minimise the duplication of the effort in IST and UAT phase.

* Ensuring that the proper reports and stats are generated out of the

testing and presenting to senior management.

* Preparing the test completion report and presenting the closure

report.

PIPE - Home Insurance Opening

AUG 2011 - JAN 2012

Santander - Milton Keynes, UK

PIPE is a Santander Home Insurance Opening and amendment process developed

between Santander and AVIVA.

System was developed to handle the end to end Home insurance opening

process where by collecting the Customers Personal details and property

details in the initial screens. And there are two routes for the Sales

process, Advised and Non Advised.

In Advised route customer was asked for the Needs and the demand questions

based on which system recommended the products suitable for the customer.

In Non advised route customer was directly taken to the production

selection screen where product is chosen, there are two types of products

available, POM PLUS (Unlimited cover) and CHOICES (Limited cover).

Role: Test Manager

Armadillo - Santander LIFE Protection with AVIVA

NOV 2010 - JUL 2011

Santander - Milton Keynes, UK

The purpose of the project is to deliver a strategic End to End Protection

Proposition which covers all customer protection needs (including Life, CI

and income protection) in a simple and intuitive way for SISUK.

The project will deliver a single, common user experience, taking into

account the wants and needs of the customer and providing help and guidance

where needed. The quote and apply will look to reflect those needs and the

underwriting will (as far as possible) offer a single journey regardless of

the number of benefits chosen.

The proposition will Endeavour to maximise acceptance rates on-line and

minimise the activity required by Customer Experience to place new business

on risk.

Sales Process:

Quick Quote (direct access to Prosper Quote functionality)

Quote (following completion of the SISUK Sales Process)

Apply

Customer Experience 'Team SISUK'

Role

< Test Manager

BACK office Workspace - KOFAX AUG 2010 - OCT

2010

Santander - Milton Keynes, UK

This is a Santander initiative to minimise the manual work for the back

office users, this is to process the customer requests with minimal manual

support in the back office.

Customer requests such as Name, Address changes etc will be managed by

scanning the document using the KOFAX scanner under particular batch class,

each of the tasks will have the separate batch call under which the

documents are scanned and then the initial validation is done on the

scanning process and the data captured. Based on the unique customer id

case is created and the updating is made to the customer database. In case

of any errors case can be accessed by back office user, back office users

who has access to the particular queue can access these cases using the

Back office workspace where the scanned image and the front end of customer

database is displayed where change can be manually updated.

Role

< Test Manager

Internet and Postal Channel Personal Account opening process JAN 2010 -

JUL 2010

Santander - Milton Keynes, UK

Phased roll out for: Retail Banking, Savings, Business Banking, Credit

Cards and ISAs

Internet and Postal channel was a manual process and was requiring more

back office users to process the Applications, to avoid the manual process

Santander initiated Automatic processing of Retail Banking Accounts/

Business Banking/ Credit Cards/ Savings accounts or ISA is to process the

applications automatically as much as possible without human intervention

from the data already captured in the electronic format. This is to

minimise the need to manually process the applications through the online

process.

Role: Test Manager

Customer Holdings Administration MAY 2009 - Dec

2009

Santander - Milton Keynes, UK

Phased roll out for: - Debit card upgrade, Overdraft Upgrade, Participant

Management, Account Transfers

Holding administration is the component in Santander Sales process which

allows the Branch and telesales advisors to process the customer's

requests. All above 4 processes are individual in nature and were developed

and tested in different phases as part of one project.

Once the case is created case would go through the Risk process where we

would get the decision Accept/Decline or refer in case of Refer case would

be go to the Underwriting Queue where Underwriter would to manual review

and give the decision, in case of Accept case would go through the AML

check process, document check process and then relevant letters would be

printed for the customer and then the new product would be activated. This

is the similar process for Debit card upgrade, Overdraft Upgrade,

Participant Management and Account Transfers except the business logic.

Role: Test Manager

Branch and TD Sales - Account opening process JAN 2009 -

APR 2009

Santander - Milton Keynes, UK

Account Opening process is the most widely used application in the sales

process and is key for the Santander customer base. This application was

built to sell the Retail accounts in Branch and also through Telesales.

Branch and telesales sales are identical except the user personalisation

and the centres.

Application goes through series of components like Customer creation, Case

management Product selection, Participation management where the allowed

participation structure will be defined together with the signature types

for each party and then collection the Employment and affordability details

and then the 3 Risk Calls made through Risk engine and then the decision is

given. If the decision is Refer, then the case will be sent to the under

writing process which is another application where the underwriter will

access the case and review it manually and can give the decision like

Accept, Conditional Accept or Pending Docs etc

Role: Test Manager

Branch and TD Sales - Credit card opening process OCT 2008 -

JAN 2009

Santander - Milton Keynes, UK

Credit card opening process is built to sell the Credit cards in Branch and

also through Telesales. Branch and telesales sales are identical except the

user personalisation and the centres.