Quality Assurance Customer Service

Chris Robert (H) 613-***-**** (Cell) 613-***-**** *****.*******@*****.**

Experience:

Pryor Metals Ltd – Ottawa, ON – March/2006 to Aug/2014

Quality Manager

• Updated, integrated and maintain ISO 9001:2008 certification including Quality Management System

• Supervise members of QA inspection teams over two shifts

• Sole point of contact to manage Customer Complaints/RMA requests, Non-conformances and

Corrective/Preventive Action (CAPA) systems

• Reduced product non-conformances utilizing traditional problem solving techniques/tools and cross

functional teams

• Revising all quality documentation and procedures to be more user friendly and easier to understand

• Conduct internal departmental and external supplier audits

• Maintain Document Control system

• Evaluate and implement inspection methods and metrics

• Maintain product quality by enforcing quality assurance policies and procedures; collaborating with other

members of management to develop new product/prototypes and engineering designs and manufacturing and

training methods (NPI/Prototypes/R&D)

• Prepare product and process quality reports by collecting, analyzing and summarizing information and trends

• Implemented first article, functional, and final product inspection activities and data collection

• Managed QA Lab for testing of various coatings (paint, plating, zinc, nickel, tin, anodize, hot dip galvanize),

weld testing, structural failure analysis, failure re-creation/root cause) using various equipment (digital

microscope, chemical testing/etching for metal grain structures and weld properties, liquid dye penetrant), testing

of designs/prototypes, documenting/analyzing all test data,, compiling reports/presentations • Develop

various jigs and test fixtures including documentation/instruction to use them • Responsible for

all calibration activities including tool maintenance/repairs and new equipment purchases

• Develop/compose technical documents, work instruction/procedures using text, photos and video

• Manufactured parts/components for the following Industries: High Tech/Telecom, Nuclear Energy/Medicine,

Heavy/light Structural, Military, Marine (Steel, Aluminum, Stainless Steel, Copper/Brass, Plastics

(Lexan/Plexiglass)

• Main point of contact to Worldwide Customers in Canada/USA/Mexico/Asia – Alcatel-Lucent, Ciena, March

Networks, SMART, Best Theratronics, Nordion, Nortec, MedEng, Allen Vanguard, General Dynamics Land

Systems, Department of National Defense (DND), Bombardier, Dew Engineering, EODC, Lockheed Martin, SGI,

Optelian, Sanmina, Amphenol, Flextronics

Trylon TSF – Elmira, ON – Aug/2003 to Feb/2006

Quality Assurance Manager/ISO Coordinator

• Supervise a staff of 5 quality inspectors and 3 technicians

• Prepare lesson plans and visual training aids for conducting classes

• Current main focus is training all staff and employees in ISO 9001:2000 by means of intensive classroom

lessons

• Revising all quality documentation and procedures

• Conduct departmental audits

• Establishing and enforcing quality standards, testing materials and product

• Hands-on involvement in troubleshooting and root cause analysis

• Maintain product quality by enforcing quality assurance policies and procedures; collaborating with other

members of management to develop new product/prototypes and engineering designs and manufacturing and

training methods

• Managed QA Lab for testing of various coatings (paint, plating, zinc, nickel, tin, anodize, hot dip galvanize),

weld testing, structural failure analysis, failure re-creation/root cause) using various equipment (digital

microscope, chemical testing/etching for metal grain structures and weld properties, liquid dye penetrant), testing

of designs/prototypes, documenting/analyzing all test data, compiling reports/presentations • Develop

various jigs and test fixtures including documentation/instruction to use them • Responsible for

all calibration activities including tool maintenance/repairs and new equipment purchases

• Prepare product and process quality reports by collecting, analyzing and summarizing information and trends

• Identify and record non-conformances and initiate corrective actions

• Conduct vendor surveillance audits when required

• Liaison with Manufacturing, Engineering and Sales on NPI/Prototype/R&D

• Main point of contact to Worldwide Customers in Canada/USA/Mexico

• Designs and manufactures electricity transmission towers and other steel structures for energy

infrastructure. Specializing in lattice towers for electricity transmission, monopoles and substation equipment

Innovative Steam Technologies – Cambridge, ON - Dec/2000 to July/2003

Quality Assurance Supervisor

• Supervise a staff of 5 quality inspectors

• Develop new lesson plans for classroom study and lectures

• Test and train on a regular basis all staff and employees on health and safety regulations

• Prepare lesson plans and visual training aids for conducting classes

• Maintaining quality/ISO 9001/QS 9000 system

• Maintain technical library and develop new written procedures when required

• Weld Lab, bore scope, performed magnetic particle, liquid dye Penetrant and microscopic weld inspections on

various metals (carbon steel, stainless steel, and cast irons)

• Witness pneumatic and hydrostatic testing on pressure bundle and record results

• Ensure that the OTSG (Once through Steam Generator) meets the intent and requirements of ASME sections I,

II, IX as applicable

• Perform precision measurements and dimensioning using Micrometers, Vernier Calipers and depth gages

• Ensure that measuring and test equipment is in working order and calibrated; keep a log of measuring and test

equipment status

• Visit area subcontractors to ensure compliance with IST's and/or customer's drawings and specifications

• Incoming inspection of pressure parts and non-code items

• Identify and record non-conformances

• Liaison between Manufacturing and Engineering on all NPI/Prototype/R&D

• Conduct departmental audits

• Main point of contact to Worldwide Customers in Canada/USA/Mexico/Middle East/Asia

• Designs and OSTG (Once through Heat Recovery Steam Generators)

General Motors Diesel Locomotive Division - London, Ontario-1998 - 2000

Quality Assurance Inspector/Trainer

• Train/Instruct various employees in all aspects of quality and continual improvement by traveling to various

factories to conduct classroom theory as well as practical hands on training at the following factories;

Bombardier/ Mexico, Super Steel/Schenectady N.Y, Ogden Rail yards/Calgary Alta., Alstom/Montreal QC

• Prepare lesson plans and visual training aids for conducting classes

• conducted meetings/training sessions with engineers, tradesman and production supervisors to help rectify any

problems or concerns

• Performed magnetic particle, liquid dye penetrant and microscopic weld inspections on various metals (carbon

steel, stainless steel and cast irons)

• produced detailed reports of any deficiencies or problems at various associate plant locations

• coordinated design modifications between engineering and production teams

• supervised up to 40 welders using Tig, Mig, Stick and Oxy/Acetylene welding during various shifts

• performed audits of ECR’s and routings to ensure associate is implementing these changes and always using up

to date versions

• Verify that unit production is in compliance with current blueprints and routings

• Maintaining quality/ISO 9001/QS 9000 system

• In-process and final inspection of production items - monitor shop processes and inform supervisor and process

operators of problems and product deficiencies

• resolve any discrepancies between drawings and routings

Fanshawe College/Manufacturing Sciences Div- London, Ont - 1994 – 2000

Welding Professor

• instructed auto body mechanics major and sheet metal apprentice students in Tig, Mig, Oxy/Acet and Stick

welding, shop safety, practical and theory

• provided training in the Jobs Ontario program to help prepare applicants to perform the General Motors

Locomotive Division welding test

• prepared and presented lesson plans and various written and practical tests covering; basic hand tool use,

blueprint reading, metallurgy and various welding techniques

• demonstrated to students how to prepare a weld for destructive bend testing to show defects and what to look for

in a good/bad weld

• maintained high standards of excellence and shop safety at all times

• help provide students with job entry skills, knowledge and attitudes required to enter their trade

• Conducted field trips to various factories/companies for placement training

Canadian Armed Forces/DND- 14 Years 1980 – 1994

Metals/Structures Technician

• Supervised up to 10 subordinates of various trades; refinishers, machinists

• initiated and instructed armored vehicle battle damage courses

• Develop new lesson plans for classroom study and lectures

• designed new technical library for maintaining all training resources

• Test and train on a regular basis all staff and employees on health and safety regulations

• Prepare lesson plans and visual training aids for conducting classes

• Instructed technical courses during my last 4 years in the military

• Qualified to perform maintenance and modifications on various armored vehicles ie; Various LAV’s, APC’s,

MLVW’s, Jeeps, 5/4 ton trucks.

• Weld Lab Technician, performed magnetic particle, liquid dye Penetrant and microscopic weld inspections on

various metals (aluminum, carbon steel, stainless steel, titanium, magnesium and cast irons)

• increased shop productivity by reorganizing and improving on the existing maintenance log and time keeping

system

• responsible for the procurement of all shop supplies and materials

• implemented several changes to upgrade workshop capabilities by redesigning weld bay and supply storage

areas

• demonstrated effective leadership and encouraged team concepts

Summary of Qualifications

Supervision, Project Management, Communication, Teamwork, Professionalism, Dedication, Keen Trouble-

shooter

Highly Proficient Computer hardware and software skills in MS software Word, Excel, PowerPoint), various

proprietary programs, CAD software/markup ERP/SAP internet, email.

Weld Lab Equipment

Knowledge of NDT methods and applications

Teaching/Instruction at College Level

ASTM Specs, ISO 9002:1994, ISO 9001:2000/QS 9000,, ISO 9001:2008 Administration and Auditing

Welding

Robotic Welding Inspection

Precision Sheet Metal

Structural Fabrication

Production Control and Planning, Shipping and Receiving, Order Entry

Customer Service

Material Control

Fostering/Mentoring a “Team” environment

Attention To Detail

New Product Introduction (NPI)

Project Management

Ability to read, interpret and apply Codes, Standards, Specifications and Drawings

Multitasking in a fast paced environment under tight deadlines

Various Qualifications/Certificates

• Aircraft\Armored vehicle Structures Technician

• Quality Assurance technician

• QA/Weld Lab Technician

• Supervisory Training

• Oxy/Acet cutting and welding, Tig, Mig, Stick welding

• Non-destructive testing (Magnetic Particle, Liquid Dye Penetrant, Microscopic, Radiographic)

• Air Craft, Structural, Machining, Blueprint reading

• W.H.M.I.S. training

• Training in Ministry of Labor and Health and Safety Standards

• Military Leadership training at various levels

• First aid and CPR training

• Certified ISO Auditor

• ITAR Clearance

• Controlled Goods Clearance

• C-TPAT Certified

• Tool Calibration

Contact this candidate