Customer Service High School
Resume:
Anna Hempkin
Toronto, Ontario
M3H 2T1
****.*******@*******.***
HIGHLIGHTS OF QUALIFICATIONS:
Comprehensive experience in all aspects of customer service and office administration
Strong interpersonal and communication skills
Proven ability to multi-task and meet deadlines
Demonstrated strength in problem solving, results oriented
Resourceful; with strong time management and team building skills
Obtained excellent organizational skills by successfully balancing school and extra-
curricular activities
Driven in a challenging and diverse environment
Strong knowledge in Customer Relationship Management tools
Fluent written and verbally in English and German.
Confident knowledge of system and PC applications (Windows, MS Word, Excel,
Access, Photoshop)
EXPERIENCE:
Costco, Whole Sale Retailer, Toronto, Ontario, July 2011- January 2012, Part-time
Performed cashier duties
Customer service
Attended meetings to represent employee suggestions to the managers
Performed marketing activities by providing information to customers about the different
memberships
Holiday Pool Service, Toronto, Ontario, July 2011- October 2011- Seasonal, June 2014-
August 2014 ( Part-time/ seasonal)
Office administration work
Customer service duties
Answered calls and assisted customers with questions
Payrolls and established cheques for employees
Invoicing and other accounting activities
Christine Bib Catering Company, Toronto, Ontario, March 2011- January 2012, on- request
Cashier and Sales associate
Decorate and prepare room beyond customers’ expectations
Prepare and serve food to clients and guests at clients designated locations
Mix alcoholic and non-alcoholic drinks for guests
Ensure immaculate clean up after all affairs
Practice Teichmueller, Frankfurt, Germany June 2008- July 2009
Performed Office Managers duties and functions
Set up appointments for patients
Assisted patients with insurance claims
Billing, Invoicing accounts payable and receivables, payroll, including source deductions and
filling
Translated doctors diagnostic to patients file
Coordinated social events for patients
Formulated To-Do lists tracking reports which facilitated efficiencies in the office b y
eliminating many hand written notes.
ICAP (Stockbroker), Internship program, Frankfurt, Germany 2003
Performed office duties including:
Print out of International Stock Market updates for evaluation
Published daily international stock market performances on designated boards for easy
access to the brokers
Devised excel reports with customer information with daily gains and losses for the brokers
to evaluate
Calculated payroll for 100 office and support staff employees
Attended high profile meetings, took notes and distributed as appropriately required
VOLUNTEER EXPERIENCE:
Charity Event, Mississauga, Ontario, November 18-20th, 2012
Event planning and marketing
Weekly team meetings to plan and organize the charity event
Produce, implement and execute appropriate marketing strategies for the event in a timely
manner.
EDUCATION:
Sheridan College, Advanced Diploma in Business Administration- Marketing 2012 - 2014
Distance Learning, Diploma in Translation 2011- 2012
Wiesbaden Business School (Germany), University, Business Administration 2009- 2010
ACHIEVEMENTS:
Received an Advanced Diploma in Business Administration- Marketing with honours.
Achieved a Translation Diploma for English and German
Planned and organized a charity event at Sheridan College
Established and presented different marketing plans at Sheridan
ACTIVITIES:
High School
Peer coach – selected to help first year students make a smooth transition from middle
to high school
Member of the student union in High School
REFERENCE AVAILABLE UPON REQUEST
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