Customer Service Project

DAWN A. KEITH

**** ******* *** – CONYERS, GA ****2

CELL: 404-***-**** E-MAIL: **********@*****.***

SUMMARY OF QUALIFICATIONS

Twenty two years of proposal/project coordination, technical editing, desktop publishing, and graphic layout experience which includes the development, implementation, and executive management of programs and policies for equity research and fixed income departments. Experienced in managing projects and inter-departmental traffic and communication in addition to high volume, time-sensitive and confidential information. Highly focused and result-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages. Proficient leadership abilities; able to coordinate and direct all phases of project-based efforts and tasks ensuring an adequate and positive workflow.

EXPERIENCE:

(July 2011 – Present)

Proposal Coordinator/Document Publishing Specialist

CH2MHILL, Atlanta, Georgia

Responsible for coordinating and editing the production of various types of documents including responses to Request for Proposals (RFP), Statement of Qualifications (SOQ), interview presentations, technical client reports, marketing materials, and other collateral pieces.

Provides production coordination, document management on client report and/or proposal documentation.

Independently coordinates information collection with teaming partners and subcontractors.

Lead document publishing specialist.

Performs complicated document publishing operations with use of MS Office Suite and frequently other specialty software applications such as Adobe: InCopy, InDesign, Illustrator, Photoshop or HTML.

Complex document design and development, formatting and desktop publishing of reports, proposals, presentations, specs, and spreadsheets on average of 2400 pages per month.

Designs and develops multifaceted formats with use of page layout techniques, effectively using color and graphics.

Coordination, development and maintenance of SharePoint sites.

(April 2010 – July 2011)

Sharepoint Coordinator/Desktop Publisher, Federal Proposals

MACTEC Engineering and Construction, Alpharetta, Georgia

Responsible for the design of SharePoint sites per client/department requirements; implementations and customizations, which include permissions, lists, libraries, Wiki, and other platform offerings.

In charge of Federal Proposal SharePoint site content management, project management and support.

Coordinated development and maintenance of Federal Proposal SharePoint sub-sites.

Coordinated all aspects of business development proposal submittals and other marketing materials.

Responded to requests for information, both internal and external.

Provided concise business-style editing of professional and technical resumes, project descriptions, and company overviews; tailors information to the specific services being offered.

Requested information from sub-consultants for business development submittals.

Performed desktop publishing page design and layout for business development submittal production.

Coordinated with Graphic Designers and Technical Writers for timely development of materials.

Performed typography, layout, format, design, prepress and production of publication advertising, marketing collateral, proposals, SOQs, proposal support, training and policy manuals design, presentation material and photographic imaging and manipulation.

Administered digital image library.

(April 2000 – April 2009)

Desktop Publisher, Equity/Fixed Income Research (Teleworker 2007-2009)

Bank of America Securities LLC, New York, New York

Responsible for the coordination, production, format and layout of the Monthly Valuation Review (MVR).

Responsible for the layout, supervision and timely completion of reports, newsletters and briefs.

Creation and design of PowerPoint and other special presentations.

Edited and proof read research reports.

Coordinated workflow within and between the editorial and production departments.

Implemented presentations, proposals, reports, marketing materials and special projects for the global director of equity research.

Prepared documents and presentations for annual sector-specific conferences.

Built and maintained relationships with internal and external clients.

Coordinated with graphics department and outside vendors to begin, manage and complete internal as well as external client projects, independently or as part of a team.

Responsible for monitoring workflow systems as well as the the upkeep of GRID/CAT data base for equity research analyst and associates.

Trained analyst and associates on the uses of the CAT database.

(February 1998 – February 2000)

Desktop Publisher/Graphic Layout Artist, Latin American Equity Research

SG Cowen, New York, New York

Laid out flagship Latin American equity research publications: Viewpoint and Economic Monthly.

Coordinated and laid out the Latin American Equity Research Year Ahead magazine as well as the conference books for the annual Latin American investors’ conference.

Created and prepared all artwork for exclusive Latin American research publication covers.

Completed production of company and industry reports.

(July 1992 – February 1998)

Production Editor

Salomon Smith Barney, New York, New York, Equity Research

Responsible for the electronic layout of three flagship equity research publications: Portfolio Strategist, The Economic Advisor and Technology Topics, as well as two international reports.

Prepared research models for daily downloading to the Salomon Smith Barney web site via Lotus Notes.

Initiated the creation of PDF files for electronic transfer of research reports to main print shop.

Coordinated mailing lists for institutional sales clients and external clients.

Senior production editor on team of three.

EDUCATION:

University of Maryland Eastern Shore, Princess Anne, Maryland (September 1987 – May 1992)

Major: Business Administration. Received Bachelor of Science degree.

SOFTWARE:

SharePoint 2010, Microsoft Office Suite 2007, 2010, 2013, Word Perfect 5.0, Lotus Notes 4.5, Adobe InCopy CS5, Adobe Illustrator CS5, Adobe Photoshop CS5, Aldus PageMaker 5.0, Adobe FrameMaker 5.5, Acrobat Professional 9.0, Microsoft PowerPoint 07, 10, Quark 4.0, FreeHand 9.0

References Available Upon Request.

Contact this candidate