Customer Service Executive

OBJECTIVE

To work in a competitive company that requires the knowledge and skills

that I have acquired and further develop them for the success of the

company and for my growth as a professional.

SKILL SETS

> Thorough operating knowledge in the Microsoft Windows platforms and

Microsoft applications like Word & Excel.

> Operations and Service Management, International Customer Service and

Support.

> Strong communications.

> Strong organizational skills.

WORK EXPERIENCE

InfoFort - Aramex Company Middle East

Secure Information Management Solutions

July 2012 till Date

Designation: Customer Service Executive

Physical Records Management

> Establish positive and professional relationship with the client as

first point of contact.

> Follow up all questions issues and complaints and ensure they are

handled and responded to as per INFOFOT standard in a timely manner.

> Ensure all retrieval requests received are processed and delivered

based on requested type of service.

> Ensure that the requested information is part of the authorized people

who can request information from INFOFORT.

> Ensure all requested files/boxes are scanned out before being sent out

of the facility.

> Ensure all services conducted for the clients are charged through a

work order.

> Ensure that the client is aware of any change in plans or delay of the

requested service.

InfoFort - Aramex Company Middle East

Secure Information Management Solutions

January 2012 - June 2012

Designation: Operation Supervisor

Electronic Records Management

> Responsible for the management of the data loss prevention tool like

upgrades and policy hanges

> Ensures that quarterly scans are performed on all electronic

repositories for customer sensitive data

> Performs tasks of managing daily reports and issues related to data

loss prevention program

> Identify issues or trends within business process that create unneeded

movement or repositories of customer sensitive data

> Performs tasks related to data loss prevention and records management

projects

> Perform awareness activities on data loss prevention and records

management

> Responsible for providing access to records as needed by specific

department

> Handles all other essential tasks as required.

TECHNOCOPY U.A.E EUROPEAN COMPANY

Dynamism Quality Rapidity

May 2009 -

September 2011

Designation: Senior Project Co-coordinator

Job Profile:

> Production of all services

> Selling the company's products and services to the existing customers.

> Co-ordination of sales & production

> Co-ordination of sales & production people

> Co-ordination is to take and process quotation requests from

customers, actively seek the conversion of inquiries to orders and act

in a customer service role between our

Production Staff and Customers.

> Maintain good relations with customers

Achievements: Vendor certification for all equipment listed above. Due to

consistent performance in the month of December 2009 was awarded the

Employee of the Year.

FedEx Kinko's

Office and print Center

Dubai U.A.E

January 2002 - April 2009

Designation: Senior project co-coordinator

Job Profile:

Main In-charge of running the branch Operations scheduling and prioritizing

of jobs in Production. Organizing timely deliveries of the same.

Running in-house promotions for different products.

Maintaining a consistent level of Quality for jobs in production.

Coordination between various departments i.e. Graphics, Long Format

Printing, Finishing Services, Digital Printing, AutoCAD Printing and

Outsource Services. Handling queries and outputting digital jobs as per

client expectations. Maintaining a minimum of 95 % customer satisfaction

and ensuring timely and professional touches.

Answering Customer queries over the phone regarding products, services and

prices offered, up selling services.

Taking care of international printing orders placed by print online portal.

Communication, scheduling, processing, shipping were supervised by me.

Independently managing the entire production with minimal supervision from

the Operations Manager.

Acting as a liaison between the production staff and the top management.

Developing consistent customer retention processes. Problem solving.

Transacting and reporting all the jobs on a weekly, monthly and quarterly

basis to the Operations Manager and also liaising with the Sales Account

Managers.

Have managed big projects from clients New Horizon, L'Oreal, KOJ,

Woolworths, Nokia, and, Oracle, Mohamed Hareb Al Otaiba, KFC, Paris Group

etc.

Achievements: Has been rewarded with numerous appreciations from the

customers & management for satisfactory assistance and has been given the

opportunity to take irate calls asking for supervisors. Also awarded

certification of appreciation by management for outstanding performance for

the year 2004.

Alpha Graphics - Print shop Franchise of Cupola Pakistan Ltd. (ISO

Certified)

Since May 1998 - December

2001

Designation: Production Specialist

Sales Counter / cashier

Job Profile:

> Production of all services

> Customer Services at front counter.

> Co-ordination of sales & production people

> Maintain good relations with customers

Achievements: Vendor certification for all equipment listed above. Due to

consistent performance in the month of August 1999 was awarded the Employee

of the month.

ADDITIONAL CERTIFICATIONS

1. Microsoft Word XP - New Horizon Computer Learning Centers - January

2003

2. Microsoft Excel XP - New Horizon Computer Learning Centers - February

2003

3. Microsoft PowerPoint XP - New Horizon Computer Learning Centers-

March 2003

4. Microsoft Access XP - New Horizon Computer Learning Centers - April

2003

5. Microsoft Outlook XP - New Horizon Computer Learning Centers - April

2003

EDUCATION AND TRAINING

Alpha Graphics I S O 9002 Store # PK-001 Employee August 1997

of the Month

FedEx Kinko's U.A.E (Dubai) Employee of the Month November 2004

FedEx Kinko's U.A.E (Dubai) Bravo Zulu Award May 2007

FedEx Kinko's Middle East Training Passport June 2007

Program Outstanding Customer Service

FedEx Kinko's Middle East Training Passport June 2007

Program Team Member Impact

On Center Profitability.

FedEx Kinko's Middle East Training Passport July 2007

Program Leading Others

FedEx Kinko's Middle East Training Passport July 2007

Program Strategic Financial Operation

FedEx Kinko's Middle East Training Passport July 2007

Program Digital Operation - 1

FedEx Kinko's Middle East Certificate of December 2007

Recognition Successful Achievement of 96%

Of the Target for the month December 2007

FedEx Kinko's U.A.E (Dubai) Beacon Award for January 2008

Customer Service Excellence

FedEx Kinko's U.A.E (Dubai) Senior Service Award September 2008

for Completion of 5 year

FedEx Kinko's U.A.E (Dubai) target achievement December 2008

Award

PERSONAL PROFILE

. Date of Birth : 2nd August 1974

. Nationality : Pakistani

. Marital Status : Married

. Visa Status : Employment Visa UAE

. Mobile Number : +971**-***-**** & +97150-913-

4054

. E-mail : ***********@*****.***

REFERENCES

Mr.Radwan F . Malas

Regional Director

MENA territory at Call Print, UK

Mobile: +971**-****-***

Email: ******@*****.***

Mr. Mustafa Lotia

Business Development Manager

Info Fort Leading Records Management Company Middle East

Mobile: +971**-*******

Email: ****@********.***

Mr. Prakash Kishinchand

Learning & Development Officer ( Emirates Air Line )

Mobile: +971**-***-****

Email: *******.***********@********.***

(More can be provided upon request)

[pic][pic][pic]

Contact this candidate