Customer Service Manager

Sarah Odio

Hollywood, FL

*******@*****.*** - 423-***-****

WORK EXPERIENCE

Tax Administrator

Appelrouth, Farah, & Company - Coral Gables, FL - May 2014 to August 2014

Responsibilities

Responsible for all E-filing, Paper-filing, and Tracking of Tax Returns, other Forms, Payroll Taxes, and Sales

Taxes along with appropriate documentation and signatures, Creating and E-filing (or Paper-Filing) Extensions,

Yearly and Monthly Write-Ups and Reconciliations in QuickBooks, Enter new clients and maintain current

clients in both CPAs and Prosystem, Scan documents into client files and organize database, Simple Tax

Return entry in Prosystem, Answer incoming calls, Manage outgoing mail along with FedEx and UPS, Many

other various projects requested.

Skills Used

Fast Learner

Excellent Attention to Detail

Excellent Communication Skills

Proficient in many computer programs- Microsoft Office Suite, CPAs (Project Management, Admin, etc),

Prosystem, QuickBooks

Database Management

Monthly, Quarterly, and Yearly Write-ups and Reconciliations

Filing & Data Archiving

Billing & Bookkeeping

70-80 WPM Typing Speed

Office Manager/Client Accounting

Cooke Cameron Travis & Company - Birmingham, AL - January 2014 to April 2014

Responsibilities

Answer and manage incoming and outgoing calls. Open and properly distribute incoming mail. Responsible for

outgoing mail and FedEx. Greet and screen all visitors and direct them to the correct partner. Enter new clients

and maintain current clients in system. Track the progress of client documents and returns, process tax returns,

responsible for creating and e-filing all extensions, and E-file tax returns once appropriate documentation

is received. Scan documents into client files and organize File Cabinet. Billing and Deposits. Financial

Statements. Payroll Entries, Vendor Entries, Check Entries, and balance general ledgers. Responsible for

and manage office supplies, supply ordering, vendors, organization, and maintained facilities. Assist with

scheduling of partner and client meetings.

Skills Used

Fast Learner

Excellent Attention to Detail

Excellent Communication Skills

Proficient in many computer programs- Microsoft Office Suite, File Cabinet, Practice CS, Creative Solutions,

and UltraTax.

Database Management

Filing & Data Archiving

Billing & Bookkeeping

70-80 WPM Typing Speed

Server

Outback Steakhouse - Hoover, AL - January 2013 to January 2014

Server- I was also offered the promotion to be Headwaitress and Key

Front of the House Specialist

Olive Garden - Alabaster, AL - April 2010 to January 2013

I was a certified trainer and worked all positions in the front of the house- bartender, server, hostess, and to-

go specialist. As to-go specialist, I was responsible for checking out all servers and collecting all money.

Graduate Teaching Assistant

University of Alabama - Tuscaloosa, AL - August 2009 to August 2011

I was a graduate teaching assistant to the University of Alabama Bands and taught elementary education

majors basic skills in music.

Assistant Manager

Newk's Express Cafe - Brandon, MS - July 2008 to May 2009

I was an assistant manager, opened a new restaurant. I was responsible for all training, scheduling, food

ordering, and created all inventory databases.

Director of Bands

Dade County Schools - Trenton, GA - June 2007 to May 2008

I was the director of bands and taught instrumental music for grades 6-12.

Band Director

Howard School of Academics and Technology - Chattanooga, TN - January 2007 to May 2007

I was the band director for grades 7-12. I started 7th and 8th grade band for the first time at the school.

EDUCATION

Masters of Arts in Music Education

University of Alabama - Tuscaloosa, AL

2009 to 2011

Bachelors of Science in Music Education

University of Tennessee - Knoxville, TN

2000 to 2006

SKILLS

Professional Bilingual Highly Educated Trainer & Certified Teacher Extremely Organized Responsible and

Dependable Fast Learner Team Player Excellent Attention to Detail Works Well Under Pressure and in Fast

Paced Environment16 years of Customer Service Excellent Communication Skills Proficient in many computer

programs- Microsoft Office Suite, File Cabinet, Practice CS, Creative Solutions, and UltraTax. Database

Management Filing & Data Archiving Billing & Bookkeeping 70-80 WPM Typing Speed

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