Sales Representative Customer Service
Resume:
Stephanie Shoff
Positive and outgoing Sales Representative
Mokena, IL
**********@*****.***
To obtain a Sales Representative position with your company, utilizing my unparalleled skills in customer
relations and interactions, effective time management, determination to exceed goals, and ability to quickly
absorb and process new information.
WORK EXPERIENCE
Sales Representative
Trunk Club - Chicago, IL - September 2013 to Present
Responsibilities
o Maintain a strong track record of exceeding monthly sales goals.
o Generate a client database through referrals, emails, and networking opportunities.
o Establish a strong client base and lasting relationships with clients and members.
o Self source and organize daily tasks through Salesforce.
o Organize daily, weekly, and monthly goals via personal Excel spreadsheets.
Account Management/Sales and Customer Service Representative
Callaway Golf Company - Carlsbad, CA - October 2010 to Present
o Fulfill approximately 20-30% of all account special orders in the U.S. and Canada.
o Upsell and communicate product releases and promotions of all Callaway product.
o Advance and enforce promotional specials of current and in-line products.
o Demonstrate exceptional listening and communication skills in a high volume, high stress environment.
o Awarded 2011 Rookie of the Year for exceeding supervisors' expectations.
o Convey extensive knowledge of Callaway product while meeting customers' and accounts' needs.
o Answer an average of 85-115 incoming calls per day, exercising the use of LAMA.
o Maintain strong rapport with customers and accounts by creating trusting relationships.
Demo Day Technical Representative
Callaway Golf Company - Chicago, IL - March 2008 to Present
Responsibilities
o Effectively worked under time restraints selling golf clubs to potential customers at private and upscale golf
clubs in the Midwest region.
o Exhibited excellent listening skills while demonstrating the use of Callaway golf clubs.
o Creatively found new ways to make Callaway product appealing to customers.
Social Media Assistant
Callaway Golf Company - January 2013 to February 2014
o Develop Facebook and Twitter fan pages that have over 268K likes and 94K followers.
o Continuously engage with consumers and fan-base, answering every question and request.
o Produce "Friday Office Tip" videos and launch demonstrations on being more efficient.
o Member, Intercollegiate Women's Golf Team, North Central College
Central College's - February 2010 to April 2012
o Award Winner, ICPA Second Place Sports Feature Story, The Chronicle
o Member, Intercollegiate Women's Golf Team, North Central College
RELEVANT COURSEWORK AND COMPUTER SKILLS
Business Marketing, Professional Speaking, News Editing, Magazine Writing
S.A.P., Microsoft Office, Adobe InDesign, Adobe Photoshop, PowerPoint, Twitter
Sports Co-Editor and staff writer
Central College's - March 2007 to June 2010
o Utilized technical skills in editing, photography, and organizational design for North
Central College's award-winning newspaper, The Chronicle
o Actively managed layout and formatting of the The Chronicle
o Specialized in gathering information for sports articles and profile stories
News and Traffic Reporter
Central College's - Naperville, IL - January 2009 to March 2009
o Developed and edited news, traffic, and weather reports for the Naperville area
EDUCATION
Bachelor of Arts in Organizational Communication
North Central College - Naperville, IL
June 2010
Canterbury Christ Church University
September 2009 to December 2009
SKILLS
Salesforce, Business Marketing, Professional Speaking, News Editing, Magazine Writing, S.A.P., Microsoft
Office, Adobe InDesign, Adobe Photoshop, PowerPoint, Twitter
Contact this candidate