Customer Service Quality Control
Resume:
John Jordan Cole
Romulus, Michigan 48174
******@*******.***
A highly talented, seasoned, educated and energetic Supervisor and Quality
Team Leader with extensive experience managing hourly production workers
and skilled-tradesman. Skillfully led teams of electricians, pipe fitters,
millwrights, welders and boiler operators; performance of attendance
tracking, staffing, training, safety, quality inspectors, customer service,
production quotas, and enforcement of company policies and procedures; also
able to increase productivity and morale using team work principles.
EMPLOYMENT BACKGROUND
Mastronardi Produce
Production Supervisor Current: 02/06/2012
. Supervise 30 employees in a non-union environment: grading out
peppers, cucumbers, and tomatoes according to the specs of the
customer on a scheduled timely basis: monitoring quality, production,
change-over, equipment and the enforcement of company rules and
policies.
A123 Systems, Inc
Production Operator LAID-OFF 8/15/11-
10/17/11
. Operate, monitor and maintain manufacturing assembly equipment and
processes. This includes introduction of raw materials into process.
Activities range from hand assembly to the control robotic/CNC
equipment. Maintain equipment, performing preventative maintenance
operations, assist in change-over, and perform inspections.
Stratopsphere Quality
Team Leader Quality Inspector 1/12/11-
8/15/11
. Assist Supervisor, monitoring inspectors, sorting quality issues,
documenting quality data sheets, time-sheets for employees, assist in
writing work instructions, and auditing employees work at the
Jefferson North Assembly Plant.
Serco, Inc. PLANT CLOSURE 3/22/07-
10/23/09
. Successful contractor for the U.S. postal service effectively managed
and maintained their mailing equipment including: containers, bags,
tray sleeves, mail-buckets, to ensure an efficient and quality product
could be delivered.
. Trusted to locate and ensure successful recovery of mail and other
products that may have been left in mailing containers.
. Conducted cross training, constantly promoted and fostered a team
environment, planned and assigned duties for employees.
TECHNICAL SUPPORT SPECIALIST
Comcast Ann Arbor Center 11/06/06-
3/5/07
. Carefully provided customer support for cable, phone, internet
services, and updating services for Comcast customers.
. Competently answered the phone, addressed concerns customer was having
with various products (cable, internet, phone)
COMPUTER INSTRUCTOR. Thomas-Gist Academy grades 5-8.
Thomas- Gist Academy
8/15/01-8/21/06
Computer Instructor for grades 5-8.
. Instructed middle school student's grades; consistently graded papers,
followed curriculum, conducted tutoring, provided state testing,
prepared students to write, and taught other courses (English,
History, Science) as needed
. Conducted parent and teacher conferences, advised parents of strengths
and weaknesses, provided detailed goals and plans.
General Motors Power Train
5/19/00-1/02/01
. PRODUCTION SUPERVISOR OF THE TORQUE CONVERTOR DEPARTMENT. (Rapid
Design Service Contract Employee Laid-off) Full responsibility for
production on the afternoon shift. Supervised 30 + employees. Manage
quality control, safety, training, scheduling, and administered union
contract.
J&L Specialty Steel, Inc. PLANT CLOSURE
5/20/1990-1/2/01
TURN MANAGER
. Full responsibility for production on swing shift. Supervise 50+
employees (slitter operators, temper mill operators, annealing and
pickling operators, etc.). Manage quality control, safety, security,
and records maintenance. Trained staff, administered union contract,
scheduled staffing.
SHIPPING AND RECEIVING MANAGER
. Responsible for supervision of preparation of finished goods for
shipping; track requisitions; bills of lading; communications with
traffic, sales, and quality control departments; document control;
tracing shipments; layout of shipping area; inventory control.
. Attained superior productivity by promoting teamwork and employee
involvement.
. Reorganized production office, resulting in improvements in
communications, efficiency, and reduction in lost information.
. Excellent safety and attendance records.
. Innovative approach to the work. For example, as an inspector I
suggested installation of mirrors on polisher-resulted in improved
quality and elimination of wasted steps.
. Started at J & L as Laborer, advanced to Inspector, Supervisor,
General Supervisor and Turn Manager.
Brian Unlimited Distribution-Marketing
1986 - 1990
WAREHOUSE AND PRODUCTION SUPERVISOR
Packaged, warehoused, and shipped items. Manage quality control, safety,
training,and scheduling,. None union workshop.
Ford Motor Co.
1972 - 1986
MATERIAL HANDLING SUPERVISOR -WIXOM, MI
PRODUCTION SUPERVISOR -DEARBORN, MI
. Supervised 50 + employees. Manage quality control, safety, training,
scheduling, material handling (warehousing and supplying parts to
lines) and administered union contract. (Small parts department),
welding and assembling on major lines.
EDUCATION
Detroit College of Business: Bachelor of Business Administration
Western Governors University
Southwestern High School: Graduated
Athletic-Scholar Award * Band * Varsity Track * Football
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