Customer Service Manager
Resume:
Helen Law
Las Vegas, NV 89115
**********@*****.***
OBJECTIVE:
To obtain a position for a reputable organization where I can learn and
grow, utilize my Knowledge and experience; provide quality service, a
positive outlook and skills to provide to residents, potential residents,
visitors and staff. Willing to learn and have flexibility for the companies
benefit.
QUALIFICATIONS:
. Ten plus years' experience as a Community Manager / Assistant Property
Manager in a homeowners association environment
. Three years' experience as an Executive Administrative Assistant
. Several years as a Data Entry Operator as well as Receptionist
experience
. Knowledge of principles and practices of record keeping
. Ability to serve the public with respect, integrity and patience
. Motivated team player, works well with diverse cultures
. Verified applicants eligibility including running credit reports
. Proficient in Microsoft Office, Yardi Software Program, Rentgrow
. Knowledge of modern office procedures, methods and equipments
. Knowledgeable in rent calculations
. Utilize active listening to aid in problem resolution in legal
procedures and tenant disputes
. Knowledgeable of Section 8 and Section 42, guidelines, low income tax
credit properties
SKILLS:
. Meet with prospective tenants to show properties, explain terms of
occupancy
. Perform credit check, verify work, credit and salary history
. Collect rental fees, make weekly bank deposits and assist with budget
for operating expenses
. Inspected grounds, facilities, and equipment routinely to determine
necessity of repairs or maintenance
. Investigated complaints, disturbances and violations and resolved
problems following rules and regulations
. Planned, scheduled, and coordinated general maintenance, major
repairs, and remodeling or construction projects for residential
properties
. Managed and oversaw operations, maintenance, administration, and
improvement of residential properties
. Maintained records of sales, rental or usage activity, special permits
issued, maintenance and operating costs, or property availability
. Determined and certified the eligibility of prospective tenants,
following government regulations
. Attended Association meeting to take minutes, prepared detailed
budgets and financial reports for properties
WORK EXPERIENCE:
02/14 _ Present The Service Co. Hotel Runner
Primm, NV
04/10 - 12/10 Global Mgmt Co. Assistant Property
Manager Las Vegas, NV
11/06 - 01/09 Eugene Burger Mgmt Co. Community Manager
Las Vegas, NV
01/06 - 10/06 RMI Management Community Manager
Las Vegas, NV
11/02 - 10/05 Benchmark Property Community Assoc.
Manager Las Vegas, NV
07/00 - 08/01 Divisions of Family Services Clerk Typist/
FBI Hotline Kansas City, MO
EDUCATION/TRAINING:
Certificate HELP of Southern Nevada Work Readiness
Program Las Vegas, NV
Certificate The Learning Center Career School Office Assistant
II Las Vegas, NV
Certificate Soaring Eagle Enterprises Career School Human
Resource Assistant Las Vegas, NV
Certificate Omaha Opportunity Industrial Trade School Computer
Operator Omaha, NE
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