Customer Service Sales

Victoria Benco

*N*** Courtney Ln., Winfield, IL *0190

630-***-**** ***********@*****.***

Business / Finance Administration

* Proven ability to leverage accounting, financial analysis and

operations knowledge for professional internal/external customer

engagement.

* Skilled in accounting (GAAP and FSAB), auditing and fiscal reporting

for non-profit and for-profit organizations.

* Experience in people management skills with emphasis in solid team

leadership.

* Well-versed in developing memorable brand experiences and event

planning/coordination; consistently called-upon for special projects

and flexible roles.

* Experience in resource analysis and management, protecting profit

while driving strong customer and vendor satisfaction.

Employment Experience

The Winston Group

Business Administrator '08 - Present

Perform sales, marketing, purchasing and logistic analysis for a privately-

owned manufacturing plant with over $1 million in sales.

o Professionalized information processing by implementing Peachtree,

QuickBooks, Word and Excel for operational management.

o Serve as team manager, directing a five-member staff; multiple roles

including inventory control, financial analysis, AP/AR and fulfillment

scheduling.

o Coordinate cash-flow with lead-times and ordering to provide premier

customer service and vendor relations.

Steinmart

Personal Executive Shopper, '03 - '08

Delivered one-on-one customer engagement as a client-dedicated shopper,

leveraging experience as a professional woman to anticipate and target

client needs.

o Analyzed and fulfilled a variety of client situations, including

executive travel, corporate event-wear & accessories and high-end

fashion desires for affluent clients.

o Developed and managed fashion shows and branding events, coordinating

theme, model presentations and catering as well as client follow-up and

closing.

o Earned reputation as a forward-thinking, prescient sales executive,

driving walletshare up to $1000 per visit; garnered repeat business

requesting individual attention.

McDonald's Corporation

Staff Accountant, '88 - '89

Instrumental in establishing accounting procedures and reporting for Ronald

McDonald Children's Charities (RMCC), assisting in the launch of one of the

country's strongest and most effective non-profit organizations.

o Extended reach beyond accounting; reviewed Make A Wish Foundation's

submittals for approval.

o Executed financial projections and cash-flow analysis for management

review.

Victoria Benco

Page Two

630-***-**** ***********@*****.***

McDonald's Corporation, Staff Accountant, continued

o Interpreted requirements of charitable-functions for Financial

Accounting Standards Board (FASB) compliance.

o Prepared non-profit financial reports and tax returns, ensuring

accuracy and care to separate standard for-profit assessments from

charitable tax liability.

Sales and Use Tax Coordinator, '86 - '87

Supervised three bookkeepers, conducting interviews, hiring, training,

overseeing progress and preparing/delivering performance reviews.

o Led and coordinated staff activities including state sales and use tax

returns, tax-related real estate and personal property entries and

special assignments.

o Responsible to reconcile tax notices and discrepancies issued by taxing

authorities and jurisdictions.

ADP (Automatic Data Processing)

Senior Staff Accountant, Dealer Services Division, '85

Monitored and reported on the multi-million dollar, division-wide,

accounting-cycle closings.

o Tasked with special projects and scrutinizing internal accounting

procedures to increase accuracy and efficiency and to protect

confidential data.

o Duties included analyzing profit and loss statements, tabulating

royalties, and determining gross profit.

Staff Accountant, Dealer Services Division, '83 - '85

Analyzed and reconciled P&L statements for three regions and prepared the

regional analysis package, which identified trend and budget variances on a

monthly basis.

o Tabulated and audited royalty liabilities of sales according to

contractual agreements and tracked computer-generated royalty reports

to comply with contract amendments.

o Analyzed sales and product line expenses to generate gross profit and

reconciliations.

o Reconciled and maintained Accounts Receivable, the reserve for bad

debts, general ledgers, and organized all relating exhibits and

schedules for financial statements.

o Revised all cash-flow general ledgers to accurately capture fiscal

snapshots.

Chicago Bridge and Iron Co.

Accountant, '80 - '83

Reconciled and maintained general ledgers and schedules for marketable

securities, equities and fixed assets according to generally accepted

accounting principles (GAAP).

o Journalized allocations and amortizations such as payroll tax and

administrative expenses with accuracy and strong attention to detail.

o Calculated exchange rates and translated foreign currency to US dollars

to facilitate consolidation and render fiscal reports into accurate

representations.

o Prepared consolidated financial statements, exhibits and year-end

schedules.

o Researched and authored the inflation accounting section of the annual

report.

Education

BS in Accounting ( Elmhurst College

Elmhurst, Illinois

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