Sales Customer Service

Steven Ike

***** ** **** ****** ~ Vancouver, WA ~ 98686

360-***-**** ~ **********@*******.*** ~ cellular: 360-***-****

Experienced: Regional Sales Specialist/ Product Manager/ Distribution

Manager

Professional Profile

Profit-driver and technology-expert professional with more than twenty two

years' experience generating increased revenue, managing highly technical

solutions and concepts, and developing executive and distribution

relationships. A proven performer and dedicated leader with a track record

of outperforming sales goals, delivering high levels of customer service

and achieving successful sales results built on key strengths of:

. Consultative Sales Skills- experience in educating C-level executives

and end users in highly technical products, software and solutions

. New Business Development/Territory Management- prospecting and

building large territories; identifying and capitalizing on

opportunities, knowledge of sales cycles

. Customer Retention/Relationship Building- excellent communication

(listening, speaking) and interpersonal skills

. Goal Setting- experience in setting and achieving both independent and

team driven targets

. Polished Communication, Presentation, Negotiation & Problem Solving

Skills

Core Competencies/Areas of Strength

Strategic Sales Plans Account Development Sales Leadership & Direction

Training & Educating Prospecting & Closing & Contract Negotiations

Demonstration & Presentation Skills Works Independently Self Starter

Time Management Staff Training & Development Market Identification

Inventory Control Sales Management Technical Sales Windows & Microsoft

applications Vendor & Distributor Relations Emerging Technologies

Government High Impact Sales Presentations

Professional Experience & Accomplishments

TALCO INDUSTRIES, Portland OR

OEM manufacturer of commercial and residential fire pump systems for the

fire sprinkler industry with highly unique products sold directly and

through National and Regional distribution channels

National Sales and Marketing Manager, 04/2008-04/2014

Responsible for execution, management and expansion of North American

distribution network specializing in the promotion, presentation,

demonstration and training for all distributor inside and outside sales

staff which led to consistent double-digit increases in sales and North

American customer base consistently over last three years

. Responsible for training distributor sales network (both inside and

outside sales staff) for both product and market segment education

delivered both onsite and remotely

. Distribution accounts include Ferguson Fire Fab, Reliable Automatic

Sprinkler, HD Supply, Atlantic American, Pace Supply, ACT, Ameripipe,

Etna Supply

. Maintained a Pacific NW territory for commercial fire pump systems

calling on engineers, mechanical contractors and fire sprinkler

contractors which resulted in increased sales and customer base

. Integral part of converting largest fire sprinkler account in Pacific

NW resulting in 30% gross sales

. Active participant representing company in several industry

associations and participated regularly in group discussions to aid

the promotion of residential fire sprinklers

. Experience in reading technical engineered specifications and an

understanding of fire and other pump system applications

. Extensive knowledge and use of several CRM packages as well as

Microsoft Office Products (Word, Excel, Outlook, Power point)

Steven Ike

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THE PPI GROUP, Portland OR

Multi-line Distributor servicing surveying, engineering and construction

industries with highly technical products and software in the Pacific NW

GPS Product Manager/Outside Sales Specialist, 12/1995-11/2007

Responsible for managing all aspects of land surveying capital equipment

(GPS, mobile devices) product line for multi-location company, specialized

in the promotion, presentation, demonstration and end user training for all

sales representatives which led to 200% increase in sales for that product

. Developed a demonstration sales process for specialized capital

equipment in order to provide industry end-user education utilizing

these advanced products and solutions to maximize features and value-

added cost benefit analysis

. Generated leads, forecasted sales, prepared proposals, cold calling,

presentations, demonstrated product, nurtured customer relationships

and managed accounts

. Educated clients on launch of a product, software or new technology

resulting in increased customer loyalty

. Instrumental in getting company to offer high-end, more specialized

capital equipment to its product offering which lead to increased

customer base, higher revenues, higher profits

. Converted several key customers away from long term competitive

relationships

. Maintained top status amongst sales representatives for over last five

years

. Expanded customer base by 80% resulting in expansion of a satellite

office that included sales and service center

. Presented to large groups at industry trade shows, user groups,

private companies and governmental agencies

. Instrumental in expanding sales opportunities into new markets

resulting in the need to train company service staff in

troubleshooting equipment and other specialized products in order to

provide technical support for the new market's end users

. Nationally recognized for selling high-end solutions to federal

accounts in Oregon

. Experience in negotiating governmental contracts (GSA, State,

Universities)

AMERICAN BUSINESS MACHINES (IKON), Portland OR

National recognized office equipment distributor servicing accounts in the

Portland OR/SW WA area. Sold multi-line office equipment offering

Outside Sales Representative, 4/1993-12/1995

. Responsible for presenting, demonstrating and selling copier equipment

to business owners and end users

. Generated leads, forecasted sales, prepared proposals, cold called,

made presentations, demonstrated product, closed business, nurtured

customer relationships and managed accounts

PITNEY BOWES, Beaverton OR

Office equipment and mailing machine company servicing accounts in the

Portland OR/SW WA area

Territory Account Representative, 9/1991-4/1993

. Initial outside sales experience selling photo copiers

. Participated in National sales training

Education Washington State University Pullman, Bachelor of Science

Degree-Business, Marketing 1991

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