Customer Service Manager

P amela Grasso

**** ****** **** ***********, ** *0506 Cell: 770-***-**** Email: *************@*****.***

Administrative/Customer Service

Customer Service Expert MS Office “Power User” Adept Written/Verbal Communicator

KEY SKILLS

Office Skills: Telephone & Front Desk Reception, Order Entry, Customer Service, Filing Database &

Records Management, Executive & Administrative Support

Reports & Spreadsheets, Quickbooks, Complaint Handling Data Entry (52 WPM)

Computer Skills: Word Excel PowerPoint Access Outlook Windows Vista/XP

PROFESSIONAL EXPERIENCE

Marine Specialties (Staff Right Staffing Company) 08/04-08/26/14 Temporary position

• Answered all incoming calls and forwarded them to the appropriate person

• Filed all file folders and invoices in appropriate locations

• Pulled files for sales associates and office manager needed

• Received payments from mail and pulled files from A/R and attached payments

• Input gas receipts into quickbooks for monthly credit card statements

• Registered Hydro Hoist boat lifts and hydroports

• Entered in warranty claims for Hydro Hoist lifts

• Filed other inner office meeting notes, truck, boat, and trailer maintenance reports

• Created lead sheets for sales associates

Foot and Ankle Clinic of Oakwood (Randstad Staffing) 06/09-06/26/14 Temporary

Position

• Called various medical insurance companies to verify insurance benefits

• Answered incoming calls and forwarded them appropriately

• Scheduled patients appointments with the Doctors

• Arranged Doctor’s schedule with patients

• Pulled Patient’s Medical Records

• Lined up following day’s schedule with medical records

• Called patients and reminded them of their appointments

• Mailed out new patient forms to new patients

Bed, Bath, and Beyond Fulfillment Center 11/13 to 04/14 Pendergrass, GA

• Picked product to fill customer orders

• Damaged out product and Returned to Vendor

• Handled customer returns and paperwork

• Replenished shelves with product

• Inventory associate

Comfort Suites/Choice Hotels Front Desk Receptionist, 12/10 to 01/13 Gainesville,

GA

• Excelled in role requiring the ability to handle a variety of customer service and

administrative tasks and resolve customer issues with expediency.

• Demonstrated proficiencies in telephone and front-desk reception within a high-volume

environment. Calmed upset/angry Guest, researched and rapidly solved problems and

rebuilt client trust to prevent the loss of key accounts.

• Made reservations large groups and small groups

• Consistently praised by guest for the quality and timeliness of, attention to detail, exemplary

customer service delivery and team-player attitude.

Atlanta South Construction (Suwanne, GA) Receptionist, 02/09 to 09/09 Suwanne, GA

• Served as first point of contact for perspective clients and homeowner insurance companies,

calling or meeting with Insurance adjusters to adjust the damage to the home done by

weather. Efficiently operated the office and out on the field. Provided prompt, courteous and

knowledgeable assistance.

National Vendor Service (Charlotte, NC) Service Manager, 09/06 to 02/09

Making sure that all lighting is set up correctly and lit. Served as leader to all resets and

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pricing in the 3 Lowes Home Improvement Stores that I managed. I often served as

Service Manager to other stores that no one was assigned to.

Entered all part orders for missing parts of lighting appliances needed for each store and

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insured that they were replaced in a timely manner.

Made part orders with Manufactures of displays and worked with quality control to make

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sure they got credit for broken and defected items.

Done end of the day reports and before and after pictures for corporate reports.

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Mr. Electric/Karrigan Electric Customer Service Rep/Receptionist, 08/05 to 01/06

• Excelled in role requiring the ability to handle a variety of customer service and

administrative tasks and resolve customer issues with expediency.

Demonstrated proficiencies in telephone and front-desk reception within a high-

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volume environment. Calmed upset/angry customers researched and rapidly solved

problems and rebuilt client trust to prevent the loss of key accounts.

Scheduling appointments for basic residential repair for Mr. Electric and scheduled

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complete electrical installs for Karrigan Electric on new residential and new and

existing commercial buildings.

Excelled in all sales reports, billing through quickbooks, and all invoices for both

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companies.

Entered electrical wiring orders through the electrical supply companies that were

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used for each electrical job residential repair and complete new residential.

Haverty Fine Furniture (Braselton, GA) Customer Service Rep, 01/03 to 11/05

Answered incoming calls from customers that had damaged furniture or

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furniture that needed repairs or parts.

Entered in new furniture orders and corrected wrong furniture orders, entered in

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part orders if the furniture was delivered without certain parts or hardware.

Routed and configured delivery drivers routes for the day to day deliveries

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Scheduled delivery dates for new furniture or the exchange of furniture.

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Worked with the parts department in part orders and worked with warehouse

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manager to completely look over the furniture to make sure there was no

damage.

Worked frequently in customer pick up and ordered the furniture pulls by the

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warehouse staff.

EDUCATION

High School Diploma- West Hall High School (Oakwood, GA) 2001

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University of North Georgia (Oakwood, GA) June 2012- 2014 Business

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Administration Associates

Associates in 2014

“Pamela is a first-rate administrative support professional…excels in organizing our busy office…

ensures all of our customers’ needs are taken care of…truly an exceptional employee…”

Excerpts from 2005 Performance Review

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