Customer Service High School

Edith M. Gavino

*** ******** ******, ***********, ********* 37110

*****.*.******@*****.*** ● 931-***-****

OBJECTIVE: Seeking an opportunity to apply over 5 years of progressive experience in customer service and organizational management in a responsible role in administration with an established company that values hard work and dedication.

PROFILE

- Excellent ability to communicate clearly and use exceptional customer relation skills to develop genuine rapport with clients and customers.

- Detail oriented, extremely organized, dedicated, and can multi-task with ease.

- Innate ability to adapt to new environments and learn process quickly.

- Proficient working knowledge of Microsoft products, Outlook, and IBM Systems.

- Typing 65+ WPM

EMPLOYMENT HISTORY

Activities Assistant/Dietary Aid, Raintree Manor Jan. 2009-Present

McMinnville, TN

-Promote and maintain an atmosphere of teamwork with other employees and hospitality and comfort for the residents.

-Responsible for the oversight of all activities and care of residents including preparation of meals.

-Provide a variety of activities for Alzheimer’s and Dementia patients, such as, exercise, nail or hair care, and music appreciation, to promote a healthy lifestyle for residents.

-Maintain confidentiality of resident and facility records/information.

-Protect residents from neglect, mistreatment, and abuse.

Asset Protection Enforcement Specialist, Securitas Security Jan. 2007-May 2007

Sacramento, CA

-Maintained a safe and secure environment for customers and employees by patrolling and monitoring premises and personnel. Watched for danger and reported crimes to proper authorities as needed.

-Remained visible at all times to prevent damage or theft

Cashier, Home Depot Sept. 2006-Jan. 2007

Sacramento, CA

-Provided customers with fast, friendly, accurate service, and a safe shopping environment.

-Monitored and maintained checkout area and/or processed return transactions, as assigned.

-Proactively sought product/project knowledge to provide customers with information and identify selling opportunities.

EDUCATION

Sacramento City College, Sacramento, CA

Aug. 2005-May 2006

Hiram W. Johnson High School, Sacramento, CA

High School Diploma, Graduated June 2005

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