Customer Service Manager
Resume:
Kevin Royal
***********@*****.***
*** ***** ***, ***. **** 90 Westwood Drive
Charlottesville, VA 22903 Newburgh, NY 12550
EDUCATION
Sept. 2009-May 2015 University of Virginia, Charlottesville, VA
Candidate for B.A. Degree in Anthropology
Sept.2006-May 2009 Brunswick School, Greenwich, CT
Graduate-Class of 2009
ACTIVITIES
June. 2009- May. 2012 University of Virginia Varsity Football Team
Full Scholarship member of a Division 1 athletic program with a commitment of
over 40 hours per week.
WORK EXPERIENCE
June. 2013- Aug. 2013 Oasis Children’s Services
Athletic Instructor, key component in the development of multiple sports
fundamentals. Planned full athletic instruction for children ages 3-15.
Dec. 2012- Present Bratton Brothers Lacrosse
Manager, handles all business aspects of Bratton Brothers lacrosse camps,
Clinics, and private lessons.
Sept. 2012- Dec. 2012 Saks Fifth Avenue
Menswear Sales Specialist, managed inventory on the floor, tagging merchandise
Setting up promotional materials, salesman of top fashion.
May. 2012- Sept. 2012 Nike Inc.
Product Flow Shipping and Receiving Associate, managed both incoming and
outgoing product delivery/flow.
Sept. 2011-Dec. 2012 Shop Like Kings, Los Angeles, CA
Campus Representative/Street Team Representative, marketing for a men’s
e-commerce popular fashion site targeting an audience of men between the
ages of 18-24.
Summer 2007-2009 Brunswick School Basketball Camp, Greenwich, CT
Coach Trainee, assisted basketball coach with instruction (practice ball-
handling, dribbling, and shooting) and drills, while teaching youth campers
self-esteem, teamwork, and the value of hard work.
Summer 2006, 2007 Westchester County Department of Planning, White Plains, NY
Office Temp./Clerk, performed general clerical duties; typing, word
processing, filing, data entry, mail. Prepared file folders, logs and other
routine information on forms. Received telephone calls, messages and provided
information to callers; client interaction.
March – May 2006 Modell’s Sporting Goods, White Plains, NY
Sales Associate, customer service, maintained solid product knowledge and all
other aspects of customer service. Maintained an awareness of all promotions
and advertisements. Assisted in floor moves, merchandising, display
maintenance and housekeeping. Assisted in processing and replenished
merchandise and monitoring floor stock. Aid customers in locating
merchandise. Communicated customer requests to management and assisted in
completing price changes within the department. Assisted in bagging
merchandise and completed other tasks as assigned from time to time by
manager.
SKILLS Microsoft/Mac Word, Powerpoint, Excel and Access, internet
Equipment: Computer, fax, scanner, copier, printer
REFERENCES Furnished upon request
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