Customer Service Project Manager

Michael J. Kasney

**-** ** **

Astoria, NY *****

845-***-****

************@*****.***

SUMMARY A professional electrician with over 15 years of experience

specializing in large commercial, residential and safety

sensitive projects, possessing a strong background in project

management and customer service skills. Proven track record of

completing projects on time, within budget and scope.

EXPERIENCE

New York City Transit Authority

2009 to Present

Telephone Technician responsible for maintaining data network

operations between Rail Control Centers, Network Operation and Command

Centers, substations and essential equipment locations.

. Install, repair and maintain intrusion and fire alarm systems,

CCTV systems, high speed data networks (T-1, T-6, Fiber Optics)

. Oversee installation of fire suppression systems; troubleshoot and

test the systems

. Manage contractors throughout installation of specialized

equipment to ensure they adhere to specific guidelines and codes

dictated by the Transit Authority

. Provide immediate, reactive repair and maintenance of all

emergency systems throughout the boroughs

Gunnebo Entrance Control Systems

2008-2009

East Coast Field Engineer/Project Manager responsible for working with

Sales team to provide technical management of entrance control systems

projects for high level clearance clients.

. Responsible for the design, planning and execution of projects

. Provide accurate layouts and measurements

. Responsible for tracking time and material

. Oversee installation of proprietary equipment by contractors and

site engineers

. Create and manage punch lists

. Conduct systems tests and quality checks

. Provide product training and handoff

I.B.E.W. Local Union #3

1999-2008

Electrical Journeyman

. Experienced in residential, commercial and industrial properties

including power plants and subways

. Knowledge of Motor control and low voltage implementations

. Responsible for the design, planning and layouts for new projects

. Experienced with Telecommunications (PBX, A/V, and Fiber Optics)

. Able to read blue prints and estimate material requirements for

commercial and residential properties

. Integrated my Civil Engineering background with excavation

requirements for conduits and raceways, grounding/bonding, welding

and rigging

Sony Corporate

1998-1999

Network Operations/Infrastructure Systems Associate

. Controlled and managed Network Operations Center during Asia's peak

operating times

. Part of a five man team to installed and upgraded Telecom Systems

(Nortel 308, 616) for 20 branches

. Implemented Corporate standards and telecom guidelines to be adopted

by multiple divisions

NYNEX

1997-1998

Installation and Repair Technician

. Installed and repaired phone and data lines from NYNEX's Central

Office to customer

. Used the basics in telephony to install and repair telecom equipment

. Created new accounts through individual sales with new customers

CERTIFICATIONS

Fiber Optic Certifications

. Master Technician certified

. Local Union 3 Standard Network Testing Equipment

. Agilent/ Wirescope 350 Cable and Fiber Analyzer

. Seicor ST and SC Unicam Connector

. Systemax Structured Connectivity

Other certifications

. NYCT Flagging certified

EDUCATION

Empire State College Manhattan, NY

2000-2004

Bachelor's Degree in Labor Sciences,

Studied Federal, State and City Standards and Regulations with the

evolvement of Labor Practices and Acts

I.B.E.W. Local #3 NYC Apprenticeship Training

2000- 2006

Trained and tested on NEC, NECA, Local and NYC Code, ANSI, NEMA, IEC and

OSHA,

CHUBB Institute of Technology

1996-1997

United States Air Force Civil Engineering Tech

1992-1996

Heavy Equipment, Construction and Machine Operations

Received Air Force Achievement Medal

Member of Most Outstanding Unit for missions in Gulf War

PROFESSIONAL REFERENCES AVAILABLE UPON REQUEST

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