Customer Assistant

KATRINA VERDIER-LANG

**** ******** *****, *****, ******* 32926

321-***-****

EDUCATION

Everest University, Melbourne, Florida

Bachelor of Science, 2008

EXPERIENCE

Wingspan Portfolio Advisors, Melbourne, Florida (purchased J.P. Morgan Chase & Co. site)

Customer Assistance Specialist, February 25, 2013 – Present

Responsibilities remained the same.

Chase, Melbourne, Florida

Customer Assistant Specialist, October 2011 – February 24, 2013

Primary contact for customers and approved third parties; including but not limited to investors

and attorneys, trustees and courts. Responded to customer inquiries regarding mortgage defaults

and loss mitigation options. Accountable for communicating the Chase and investor-specific

documentation requirements to the customer. Managed customer requests concerning

modifications at all stages of the process by acting as liaison with all necessary parties.

Communicated with customers regarding the required documents as well as decisions as

received from Underwriting/QA and if declined, discuss other foreclosure alternatives with the

customer.

Judicial Correction Services, Rockledge, Florida (contracted from Brevard County Board of

Commissioners)

Probation Officer, January 2011 – October 2011

Responsibilities remained the same.

Brevard County Board of Commissioners, Rockledge, Florida

Criminal Justice Officer, October 2005 – January 2011

Monitored misdemeanor offenders and involved parties at the direction of the courts, review

conditions of probation for each offender and instructed him/her in completing these conditions,

scheduled regular contacts to ensure court ordered requirements of probation are being met,

prepared warrants for arrest and/or issue Notices to Appear to defendants, collection of monthly

supervision fee, explained any options and provided assistance throughout the judicial process.

Quality Medical Care, Melbourne, Florida

Receptionist, March 2003 – October 2005

Scheduled all follow up appointments, charged entries, collection of co-payments and balances

due, filing charts, ordering supplies, sorting and distributing incoming mail, dictation and chart

prep for upcoming appointments.

Contact this candidate