Customer Service Sales Representative

Natasha Hall

*** * ******* **.

NSL, UT *****

435-***-****

************@*******.***

CAREER SUMMARY

Dedicated to quality customer service with the ability to relate to all

types of people. Ability to work well independently and as a member of a

team. Can be relied on to complete assignments without supervision.

Dedicated to successfully processing and reporting quality data, on time

and on budget. Capable at solving complex problems with company and

customer in mind. Able to multi task and to finish each task in a timely

manner.

SKILLS

Microsoft Office

Organized

Problem Solving

Communication

Self Motivated

Attention to Detail

Computer Literate

Quick Learner

Time Management

Cash Handling

50+ WPM

Data Entry

Collections

Internet experience

Outbound calls

CSR experience

Office Education

Dependable

EXPERIENCE

C3connect, Salt Lake City, UT 11/2013- 07/2014

Billing and Enrollment Specialist

. Respond to inquiries and concerns from members.

. Resolved enrollment and billing discrepancies.

. Processed payments, received and resolved accounts receivable issues.

. Received inbound calls to help members with billing questions/issues

. Researched and solved Medicare application problems

. Achieved 100% Quality Assurance

Integra Telecom, Salt Lake City, UT 8/2013-9/2013

Customer Care Specialist

. Resolved client inquiries with follow ups to insure quality

assistance

. Conducted business with a respectful and professional demeanor

. Communicated services with customer to upgrade/change services

. Investigated and resolved billing disputes and credit requests

. Navigated telecommunications network and hardware

. Identified and developed up-sell opportunities on each call

. Processed orders for customers

Vector Marketing, Bountiful, UT 6/2010- 8/2010

Sales Representative

. Arranged appointments and meeting one-on-one with potential customers

. Communicated pricing of products

. Filing and submitting customer orders

. Set up appointments for presentations of Cutco products

. Met with potential customers through personal referral lead

generations

Opinionology, Logan, UT 4/2012- 9/2012

Outbound Survey Sampler

. Reached out to customers to offer surveys for major companies

. Collected, processed and reported data

. Reported customer responses verbatim

. Maintained clean and organized work station

. Examined surveys for quality and accuracy

. Strong customer service skills

EDUCATION

High School Diploma, Logan High School, Logan, UT

Contact this candidate