Customer Service Manager

Location:

Posted:

September 16, 2014

Gemma Deocares

North Las Vegas, NV 89031

***.********@*****.***

PROFESSIONAL QUALIFICATION

Customer Service Operations Efficiency and Productivity Improvement

Administrative Management Marketing and Sales

Recruit/Hiring/Termination Employee Training and Supervision

Handling Sensitive Documents Business Management

EDUCATION

ITT Technical Institute –Las Vegas, Nevada

Expected Graduation Date December 2014 A.S. Degree in Networking Systems Administration

*Highest Honors

PROFESSIONAL EXPERIENCE

Financial Coach and Team Builder 05/2013-Present

PRIMERICA FINANCIAL SERVICES Las Vegas, Nevada

Recruit individuals, train and develop teams; prepare and perform company presentations; help

clients with financial needs analysis; produce income protection for families, individuals and

small businesses; manage teams and field train; communication and interpersonal skills.

Logistics coordinator and Package Specialist 03/2012-08/2013

UPS –United Parcel Services Las Vegas, Nevada

Parcel handling and preparation of delivery; package sorting and distributing to designated

departments

Parcel Logistics and Delivery Driver 10/2005-03/2012

UPS –United Parcel Services Portland, Oregon

Responsible for loading and unloading of parcels to and from trucks; safety coordinator and

trainer; small package sorting, scanning and data coordination for parcel distribution to correct

departments; driver responsibility for time sensitive deliveries as well as pick-up and delivery of

all other parcel, strict time management schedule, great customer communications and relations,

practice of safety regulations.

AFFILIATIONS

o Canyon Ridge Christian Church Mercy Ministries

o NIPR –National Insurance Producer Registry

AWARDS/ACHIEVEMENTS

Highest Honors –ITT Technical Institute 2013

District Leader –Primerica 06/2013

Division Manager –Primerica 07/2014