Customer Service Data Entry

Angela LaMar

**** ********* ***

Las Vegas, Nevada, 89108

Phone 702-***-****

Email: **********@*******.***

Qualifications

Include basic computer skills along with very good phone etiquette.

I am very good with the public. I have cashier experience and am customer

service oriented. My organizational skills are excellent. I am a great

listener. Attention to details and quick learner is part of my positives.

Have assistant supervisor experience, with 24 years in the collecting

industry my customer service and administrative knowledge I feel I would be

a great asset to any team.

I have an incredible passion for Animals and over the past 5 years

have volunteered with C5 with their TNR program. Also over the past 3

years I have volunteered with All Fur Love helping to get cats adopted to

there forever home.

Education

1985-1988 High School Diploma, Vocational Technical Center

Employment

Sept 2013- Feb 2014: The Animals Inn

. Worked with dogs, cats, and birds.

. Checking in and out of all customers, Helped with Medications when

needed.

. Assisted with Feedings, playtime, light brushing, and Washing

bowls.

2012 - 2013: Credit Acceptance

* Collected on past due auto accounts via a dialer system.

. Took inbound calls to assist customers with issues or questions on

their contract.

. Applied payments and set payment arrangements to satisfy the past

due amounts.

2008 - 2012: Intuit (Quickbooks)

. Reviewed batches for suspicious activity

. Review rates/fees for any adjustment principle is requesting.

. Light trouble shooting for principle when calling in for assistance

on terminals.

. Review and underwrite new accounts by reviewing the credit report

of principles.

. Review tax returns/financials/bank statements to raise principles

monthly volume amount.

. Take inbound calls and make outbound to address any issues on

batches.

. Review and discussed charge backs.

2006 - 2007: ADT Security

. Took inbound/outbound calls to and from commercial properties to

collect on bill.

. Updated account information.

. Reviewed statement errors and made adjustments when needed.

. Limited trouble shooting with client when had systems errors.

. Opened/closed accounts as needed.

2005-2006: Collector 2 Cendent

. Made outbound calls to timeshare owners that had fallen delinquent.

. Research and correct statements errors as well as misapplied

payments.

. Take inbound calls regarding selling of timeshare/collecting debts.

. Update account information/data entry on new accounts.

. Made any payment arrangements needed via phone/mail.

2005 - 2005: Sales Assistant Beneficial (HSBC)

. Front desk first point of contact.

. Ran morning reports for management conducted the meeting with the

reports.

. Ran mortgage and consumer loans/funded loans.

. Paid the bills for the office and did all bank deposits.

. Conducted month end audits.

. Typed up deed and sent out for recording.

1990 - 2005: Household credits (HSBC)

. Took inbound customer service calls.

. Collected on delinquent accounts/set up payment plans.

. Updated all account information/sent out new cards.

. Read all incoming mail from customer/call back to address

situation.

. Set up settlements/payments to avoid bankruptcy.

Contact this candidate