Customer Service Administrative Assistant

Nakih O. Gonzales

*** ******** *******, ***# **, Brooklyn, NY 11212

347-***-**** (Cell)

***********@*****.***

OBJECTIVE: To acquire a challenging position that will expand my

knowledge, advancement and growth.

WORK EXPERIENCE:

03/11- Present Suny Downstate Medical Center

(Institutional Review Board)

Clerical Specialist

12/09- 02/11 Suny Downstate Medical Center (STAR Department), NYC HHC

Temp Administrative Assistant/Senior Executive Secretary

All Agencies and companies Information available upon

request.

04/09- 11/09 Parsons Brinckerhoff

New York, NY

Executive Assistant to SVP

. Processed and revised timesheets and expense reports for department

employees (15+ employees)

. Handled all payroll rate requests for project cost proposals on a

daily basis

. Managed the SVP's calendar, setup meetings, screen and route calls

accordingly

. Administered all memo's, email blasts, and reminders sent to

department employees

. Handled all travel arrangements, expense reports, and administrative

tasks for SVP

10/08- 04/09 Sony, Heineken Americas, JAT Capital Management

New York, NY

Temporary Administrative Assistant/Receptionist

. Screen & route calls, maintain and monitor calendar, replenish and

setup conference rooms, IM Correspondence, handle travel arrangements,

plan/organize special events, Microsoft Office use

07/08- 10/08 Johnson Matthey (Temp Assignment) New York, NY

Customer Service Representative

. Provided efficient and accurate customer service matching customer

needs to stock

. Processed invoices for orders

. Kept track of accounts receivable assuring payments were made in a

timely fashion

12/07- 04/08 NYC Health & Hospitals Corporation (Temp to Perm)

New York, NY

Systems Analyst/Administrative Assistant

. Answered inquiries and provide all other services and documents

requested from facilities/clientele

. Navigated website (OGS, Premier, DCAS, etc) to find requested

contract(s)

. Analyzed data/contracts as well as create and retain various reports

. Maintained Systems Vendor File (OTPS) and maintain a data log (data

entry)

. Assisted Contract Directors in bidding and awarding process and other

related duties as directed

01/05- 10/07 United Mortgage Brokerage, Inc.

Brooklyn, NY

Personal Assistant /Mortgage Processor

< Assisted two presidents (travel arrangements, calendar, and all other

tasks requested)

< Managed accounts and contacts /handled front desk and muti-line phone

< Coordinated the processing of all loans (purchase/refinance) and

setup closings with attorneys and title co.

< Verified/compiled all uniform residential applications to conform to

selected Lenders guidelines; Handled pipeline of an approximate 20

loans but not limited to the amount

< Assisted LO's with sales support tasks in order to maximize sale of

mortgage loans to prospective clients; After 1 year employment helped

to boost revenue by 10%

< Filed, processed mail, and completed all other administrative duties

upon request

EDUCATION: Kingsborough Community College (obtained AAS; 2005)

Obtained 40 credits toward Bachelor's degree (Busi. Mgmt. & Fin.) at

BC (2005-2006)

SKILLS/ACHIEVEMENTS: Microsoft Office, 40 wpm, 120 hrs of community

service (Daycare Center), Volunteer work for the Bridal Expo, Geoffrey

Beene Fashion Scholarship Fund, and Tribeca Retail Club

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