Supply Chain Customer Service

Jay Scott Fleener [pic]

*******@*****.*** *** Tolland Court - Castle Rock, CO 80108

C - 303-***-****

OBJECTIVE: Seeking a challenging executive position delivering world-class

Operations, Procurement and Supply Chain Management services and

solutions, focused on achieving optimal business outcomes

(customer service, quality, efficiency, and cost management).

SUMMARY: Georgia Institute of Technology School of Industrial

Engineering Certificate of Logistics Management. East Texas

State, BBA. Over 24 years of business relationship development,

team-based execution and in-depth functional knowledge of

procurement, supply chain and operations experience, including:

Supply Chain Executive Leadership DC Location /

Design Optimization

In-Source / Out-Source Strategy Management ISO

Certification Implementation

Integrated Asset Management Transportation

Strategy/Carrier Management

Supply Chain "Co-Sourcing" Model WMS / TMS / ERP

Systems Implementation

Distribution Network Optimization Sourcing

Infrastructure / Process Optimization

Production Planning / Inventory Management Employee

Development and Motivation

Quality and Expense Management VMI / VOI

Operations Implementation

Experienced in driving optimal business outcomes and achieving

financial objectives. Able to quickly build rapport and

successful business relationships, both internally and

externally. Proven track record of delivering Procurement /

Supply Chain transformation and cost-reduction. Demonstrated

ability to drive progressive change through partnering

relationships with senior executives, customers, suppliers and

extended supply chain alliance partners.

Innovative and effective leader with passion for problem-solving

and overcoming challenges who believes that important factors in

meeting and exceeding corporate and / or customer objectives are

to create vision from the top down, and then empower and inspire

team. Key management strengths are ability to drive and

motivate employees to optimize commitment, quality and

efficiency, and to select and place team members in the

positions best-suited to both their individual skills and the

organization's goals.

EXPERIENCE: VP of OPERATIONS - US / CANADA

BRIGHTSTAR CORPORATION, LIBERTYVILLE, IL

Accountable for the leadership of all tactical and strategic

activities related to Production, Forward Logistics, Reverse

Logistics and related support functions across business-to-

business and business-to-consumer relationships. Additional

areas of responsibility include Brightstar Call-Center,

Facilities, Real Estate and Security. Key focus on balancing

cost management, service, quality and optimizing the customer

experience.

2012 SR DIRECTOR SUPPLY CHAIN MANAGEMENT FOR NORTH AMERICA

HUAWEI TECHNOLOGIES, PLANO TEXAS / BROMMFIELD CO

Responsible for all aspects of end-to-end Supply Chain strategy,

design, development and execution for Huawei North America. Key

focus on procurement, material planning and ensuring global

sourcing quality / efficiency for North America. Enhanced

distribution infrastructure and processes to optimize the

customer experience. Received the global Huawei "2012 Business

Management Improvement Award".

98 - 2/2011 VP / SENIOR DIRECTOR SUPPLY CHAIN MANAGEMENT (1/01 - 6/2011)

DIRECTOR - PROCUREMENT LOGISTICS (8/98 - 12/00)

QWEST COMMUNICATIONS, DENVER, CO

Responsible for end-to-end supply chain management of $1.2B in

annual materials spend for Qwest Communications. Some key

accomplishments include:

. Developed comprehensive Qwest - Supply Chain Operational Road

to Excellence

(Q - SCORE) program to transform Qwest's supply chain

organization into a new, flexible operational unit, providing

a competitive advantage to the corporation. The Q - SCORE

program delivered over $500M of positive cash flow impact by

the end of the program. The three-year program delivered:

o A comprehensive and nimble procurement / materials management

model that fully integrates Qwest Supply Chain operations.

Materials allocation and procurement is optimized and supported

by an end-to-end integrated system strategy.

o Centralization of 15 separate, fragmented, and high-cost supply

chain organizations (15 supply chain organizations from Qwest

mergers and acquisitions).

. Implemented a 4PL transportation model by leveraging key 3PL's

and creating an organization of key industry expertise

responsible for driving transportation strategy, optimizing

cost, and managing 3PLs. All transportation spend is managed

directly under Qwest guidelines and a detailed routing guide is

included in each materials contract to ensure cost / service

optimization (2.3M annual shipments).

. Conceptualized, designed and implemented a Field Asset

Management Tracking initiative (FAMT-Lite project) to set

optimal field levels of spare parts and returned idle excess

field assets to central stock for reuse resulting in a direct

cash flow impact through purchase avoidance. Direct budget

savings of $33.52M in year 1 and $37.2M in year 2.

. Implemented optimal fulfillment model by collaborating with

suppliers to utilize VOI and VMI principles and processes, and

integrate materials planning, fulfillment and transportation

infrastructure to merge material in-transit and coordinate

efficient, timely and quality delivery. This is a win-win for

Qwest and Supplier as it streamlines the supply chain

and reduces overall inventory, handling and associated costs.

Key benefits to Qwest are optimization of order cycle time and

cash-to-cash cycle.

. Effectively implemented reverse logistics infrastructure and

processes to ensure timely processing of excess material,

disconnects and supplier returns. Intelligent processing and

dispositioning resulted in cash flow impacts of $133M in one

year.

96 - 98 DIRECTOR - CUSTOMER LOGISTICS

RYDER INTEGRATED LOGISTICS (RIL), INC., SACRAMENTO, CA

Reported to Regional VP / GM. Complete support responsibility

for the Apple Computer account ($7.5 million annual operations

budget and $40 million freight-under-management). Full

accountability for logistics support of Apple's business

strategy. Recommended, established and implemented operational

enhancements, including:

. Reduction of COGS by streamlining finished goods distribution

network by closing facilities and implementing pool

distribution model from a single distribution facility

(Sacramento) for U.S. and Canada.

. Continuation of reduction in inventory carrying cost by

expanding vendor HUB operation to include additional raw

materials vendors and first finished goods vendors.

. Implementation of direct to customer BTO distribution process

and centralized customer returns.

. Kicked off RIL / Apple technology integration project (RIL

Carrier Management - Apple SAP WMS / Order Management), and

was designated as business owner of this project.

SENIOR OPERATIONS MANAGER

RYDER INTEGRATED LOGISTICS, INC., SACRAMENTO, CA

Responsible for all logistics operations for Apple Computer

supporting the U.S. and Canada, including international and

domestic transportation (both inbound and outbound). Managed

out-sourcing transition. Contributed to development of Apple-

RIL contract. Developed activity-based pricing for warehouse

operations. Managed relocation of Apple Canada warehouse

operation from Toronto to Chicago, and coordinated operational

aspects of RIL WMS implementation for Canada operation

(interfacted to Apple SAP).

92 - 96 DISTRIBUTION LOGISTICS MANAGER

APPLE COMPUTER, INC., SACRAMENTO, CA

Managed Apple's largest finished goods operation, which shipped

53% of the revenue ($3.2 billion) for Apple USA in fiscal 1995.

Drove cross-functional policy and process design and

implementation. Oversaw current and future planning, design,

construction, and maintenance of warehouse equipment and

buildings.

Key responsibilities included:

. Supervisor of the entire relocation and transition of two

operations to Sacramento, including configuration design of

best layout of floor space to assure smooth flow of materials

and efficiency of operation, and set-up of computerized

inventory locator system.

. Project manager for Pacific Logistics direct ship project,

which contributed to the streamlining of the supply chain

through coordination of direct shipments for the Pacific

region.

. Core team member of the Americas Logistics Project,

responsible for executing a 3PL outsourcing model providing

all domestic and international inbound and outbound facility

operations / value added services.

88 - 92 WAREHOUSE MANAGER

APPLE COMPUTER, INC., SUNNYVALE, CA

Managed Apple's largest finished goods operation.

Responsibilities included: management of receipt and shipment of

all inbound and outbound products, including negotiations with

carriers; resolution of problems related to lost or damaged

finished goods associated with inbound and outbound shipments;

engineering, traffic and logistics problems related to physical

movement, handling, packaging and storage of Apple finished

goods; oversight of inventory control procedures; and management

of RMA processing.

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