Manager
Resume:
Lee T. Ganzer
********@*****.***
Business Experience:
-For the last two years I have been handling my father’s final days and
estate affairs.
-My Goal is to get back into the workforce, understanding that I may not
gain a position at my experience level though would like opportunity
to grow and earn my role.
2009-March – 2012 December
Operations Manager/Quality Assurance with Progressive Debt Relief.
-Partnered with both owners to achieve company growth.
-Responsible for office of 30 employees and all departments which
included customer service, negotiations, and sales.
-Responsible for all vender management including lead generators,
tracking services, phone systems, software providers, and all other
out sourced related services.
-Implement and hold accountable all standards and goals of all related
departments.
Achievements:
-Began as Sales Manager with responsibility of sales department only,
within first year was promoted to Operations manager which led to
responsibility for the entire office.
-Helped create new marketing strategies and technology upgrades to
maximize sales potentials and overall efficiency.
-Created many process and procedures for a more efficient and
effective negotiations and customer service teams.
-Steadily increased and surpass prior year’s sales and revenue
growth.
-Helped create and implement entire new settlement programs to adapt
to Federal Trade Commission standards to ensure companies compliance
and ability to maintain profitability.
2008-January--December
Director of Operations with Day Group LLC dba NurseStaffing.
-Worked directly with C.O.O. to oversee day to day operations of eight
offices nationwide.
-Assisted in recruiting, development, and assessment of new and
current employees.
-Worked directly in Orlando based Home Office to provide
Communications from field offices to other departments including
Accounts payable, accounts receivable, Collections, and IT.
-Was responsible for all field office vendor management. Including,
Marketing materials, Nurse testing, Back grounds, Drug screens and
Recruiting sources.
Achievements:
-Created multiple avenues to save money based on usage and monitoring of
outside vendor usage.
-Updated and streamlined policy and procedures used by field offices.
-Created buy in and excitement in change of current process to better
control and view our business.
-Successfully assisted in on-boarding 8 new offices purchased in an
acquisition within 30 days.
2005- November 2007
Area Service Delivery Manager with Tandem Staffing Solutions Inc.
-Overlooking 4 offices and several on-site managers. Offices employed
more than 500 employees collectively.
-Supported offices in building lasting relationships with clients and
employees.
-Implemented new procedures and training guides for new and existing
clients.
-Took on responsibility for all recruiting advertisements across entire
state of Florida.
-Recruit, Coach, and Develop new talent.
-Worked directly with State Director to achieve both long and short term
goals.
Achievements:
-Succeeded in increasing profit margins for territory by 15% in first
year.
-Built programs with existing clients to double and triple our business.
-Helped in creating structure and expectations throughout the state
through process and procedures.
-Created tracking program for all recruiting activities, which resulted
in saving more than $400,000 dollars in ineffective advertising.
-Assist in sales and client development.
1998-2005:
Two Years District Sales Manager for Aerogroup Retail Holdings Inc.
-Overlooking seven stores on average of 60-90 associates.
-Monitor store performance on a daily basis as well as individual
performances.
-Recruit, Coach, and Develop new talent.
-Train on Profit and Loss statements to assure Store Managers are aware
and understand how to run profitable business.
-Relay all information from Cooperate to stores including Merchandising,
Marketing, and Internal Tech information.
Four Years Store Manager with Aerogroup Retail Holdings Inc.
-Overlooking day to day business.
-Monitoring all aspects as far as scheduling, performances, training,
and developing.
Eight Months Assistant Store Manager with Aerogroup Retail Holdings
-Partner with store manager to assure overall store performance and day
to duties.
Achievements:
-Started at entry level management, over six years had been promoted
eight times and relocated three times.
-Would travel to stores throughout company to troubled areas and partner
with District Sales Manager to access and resolve issues.
-Received customer service awards from three different centers.
-In every location as Manager increased sales performance by 12% or
higher.
-Exceeded all goals in quality selling.
-As District Manager Recruited and developed entire staff in Florida.
-Number One comp gain in the company Two years in a row by over 20%.
Additional Skills and Experience:
-Inside and outside sales experience in debt settlement, automobile, home
improvement, and staffing services.
-Ability to apply business knowledge to other fields easily.
-Human Resource general knowledge to better address and handle employee
concerns.
-Full financial understanding through Profit and Loss statements,
collections or invoicing.
Employment Objectives:
-To pursue my career with a solid company that is stable and opportunity
for advancement is available.
Contact this candidate