Customer Service
Resume:
Dorothy A Davis
*** ******* ***** ******* #***
Altamonte Springs, Fl 32714
*********@*****.***
Objective:
I am a highly motivated and enthusiastic individual who has demonstrated
solid customer service and leadership skills throughout my employment
history.
Ability Summary:
From my resume you can see I have many years of experience in the Medical
Insurance Industry and in small business.
Customer service is my main passion both in person, on the phones, and via
electronic forms of communication. I excel at identifying a customer's
needs, and providing the best response to their concerns.
I am able to grasp new concepts and learn new skills quickly, and enjoy new
challenges.
Employment History:
Sales Associate
03/2014 - 08/2014 Beading Boutique 224 W. Central
Parkway, Alta.Spgs., Fl,
Greet clients and respond to product questions; instruct clients in various
techniques; break down whole sale stock ready for resale.
Cashier - Part-time
06/2013 - 05/2014 Target Corp. 886 W SR 436,
Alta.Spgs, Fl,
Scan and bag purchased items; take coupons; provide change; Promote
RedCard.
Order Fulfillment Specialist
05/2012 - 04/2013 LTD Commodities 2800 Lakeside Drive,
Bannockburn, Il
Complete inbound order calls; fix incorrect orders; respond to billing
questions; communicate with clients via 'Chat', email, faxes and regular
mail.
Store Owner
04/2007 - 03/2012 Bella Beads LLC 1154 Maple Ave,
Mundelein, Il
Sole proprietor and employee; responsible for purchasing, marketing,
instructing clients in product use; maintain store to appropriate
standards; bookkeeping/accounting using Quickbooks program; all other
paperwork using Excel and Word programs; website upkeep.
Employer Service Representative
09/1993 - 03/2007 Trustmark Insurance Co. 400 Field Drive,
Lake Forest, Il
Started as a Claims processor and promoted Customer Service Rep; Premium
Dept. Supervisor. My last position as an ESR was the liaison to insured
Groups, responding to all inquiries from claims to billing.
Education
International University HS Watford, UK. High School Diploma General
High School Curriculum
Honors & Activities
While at Trustmark I was awarded the 'Making a Difference Award' for
outstanding customer service.
When working for LTD Commodities, I received numerous 'Kudos' Awards from
clients; I was awarded the Contact Center's Top 10 Performer's List for
12/2012; and an Honorable Mention Award for Perfect Attendance in 2012.
More recently, at Target Corp, I won the Mardi Gras Spot for most RedCard
sales for the week; March 2014.
Contact this candidate