Customer Service Representative and Casualty Claims Representative

Resume - Cheryl Myers 801-***-**** *************@*****.***

WORK EXPERIENCE

Nationwide/Allied Insurance - Salt Lake City, Utah - 1984 through 2010

Claims Service Representative: 1984 through 1995 I handled incoming

calls as well as walk in customers to file insurance claims on a computer.

I explained the claims process, answered questions and assisted in all

areas of the claims handling.

Senior Casualty Claims Representative: 1995 through 2010 I handled

approximately 80 pending casualty insurance claims. My responsibilities

were to address insurance coverage and liability issues due to auto

accidents and liable homeowner losses. My investigations were determined

by interviewing involved parties with face to face meetings, gathering

police reports and obtaining medical records which were all evaluated to

properly settle potential injury losses with the injured party or their

attorney.

EDUCATION

Associate Degree in Business at BYU of Idaho, Rexburg, Idaho

26 years of continuing education in the insurance field

ACCOMPLISHMENTS AND SKILLS

I am a team player. I often assisted my fellow team members by handling

their phone calls and working incoming mail as well as following up on

pending files.

I have developed great negotiation skills during my 26 years of employment

at Nationwide Insurance while settling claims with individuals or their

attorney.

I am well organized and I excelled in work evaluations from my supervisor

in customer service and claims handling.

I have achieved a positive and professional attitude while providing

excellent customer service to all types of people under difficult

situations.

I was bonded while employed at Nationwide Insurance. I retired in 2010.

I enjoy giving back to the community by giving blood, supporting law

enforcement activities and serving in my church.

REFERENCES

Diane Peterson - Claims supervisor at Nationwide/Allied Insurance 801-718-

3994

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