Customer Service Medical
Resume:
AUTU MN LU JAN
*** ****** *** ***** *****, CA ***11 619-***-**** ************@***.***
Objective
I am a Certified Medical Billing and coding specialist looking to obtain a position within your facility
this allows me to utilize my skills education and experience within a capacity offering opportunities for
future growth and advancement.
Skills & Qualifications
HIPAA & OSHA trained and NCCT Office management
• •
certified, currently working on AAPC
Administering medications, injections
•
certification
& venipuncture
Utilizing ICD 9, CPT and HCPCS
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Detail oriented and well organized
•
codes
55+WPM typing speed
•
CPR, BLS, and First Aid certified
•
Proficiency in Microsoft Office Suite,
•
Excellent communication skills
•
Microsoft Word, and Excel,Mckesson,
Taking patient vital signs world view,image now and decision
•
point
Scheduling patients manually &
•
electronically
Professional Experience
Mitchell International (Auto Insurance customer service center support, medical mail room lead ) –San
Diego, CA
• Works as a Liaison between the account management team and the customer care center.
Actively contribute to the continuous improvement and enhancement of internal processes and
•
infrastructure by sorting and delivering client demand packages with specific deadlines to meet.
While maintaining a nightly quota.
Report on account changes, problems or issues that help Mitchell to ensure excellet customer
•
support .
Proactively monitor accounts to resolve billing discrepencies or delays.
•
Work on a daily with medical records sorting, reading and understanding medical terminiology
•
and being able to correctly identify medical billing forms and medical records.
Daily contact with icd 9 and cpt codes, ubo4 and cms forms(standard and non standard) and a
•
wide range of medical records. Resorted demands that came back with issues to ensure clean and
organized demands
Trained employees on the sorting process
•
Became the medical mail room lead after 98 months. Delegated tasks to up to 4 employees.
•
02/2014 present
Mission Healthcare (Extern, Data entry clerk/physicians orders coordinator ) – San Diego, CA
Worked directly with intake department to get all information into system to get patients care
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started.
Daily administrative tasks (faxing, phone calls, filing, data entry, auditing files, reconciling
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charts and logging face to face and 485’s), and medical records indexing process
K mart (Customer Service Supervisor) – Chula Vista, CA 10/2010 –
5/2012
Processed weekly shipments and maintained inventory control
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Supervised 6 to 12 employees at one time and delegated tasks
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Accurately operated cash registers, lottery machine and processed money orders
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Administered training to employees
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Four Seasons Flowers (Assistant Store Manager) – San Diego, CA 3/2001 –
10/2007
Established customer loyalty through opening up new accounts
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Handled accounts receivable and accounts payable
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Maintained inventory control and product fulfillment
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Created custom floral arrangements based on customers request
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Trained and supervised up to 5 employees
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Dietsch’s Hearing Aid Center (Accountant/Bookkeeper) – San Diego, CA
7/2000 5/2001
Scheduled appointments and maintained daily ledger books
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Follow up, collection and allocation of payments
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Handled routine front office responsibilities such as filing, copies, faxing and answering
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telephones
Billed Medical, Medicare, and Medicaid
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The Village Grill (Restaurant Supervisor) – San Diego, CA 6/1999 –
11/2004
Administered new employee orientation and training
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Ensured excellent customer service by responding to guests queries and grievances
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Performed stocking duties and inventory maintenance before, during and after every shift
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Responsible for opening and closing restaurant
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Education
Kaplan College Chula Vista, CA (graduated 5/2013) and certified
Medical Assistant Diploma, 4.0 GPAStudent Ambassador President
Dean’s ListPerfect AttendanceSan Diego High School San Diego, CA (6/2000)
High School Diploma
Contact this candidate