Customer Service Sales

Objective

To obtain a position that will allow me to use my strong marketing

background, managerial skills and customer service abilities to further my

career aspirations.

Education

Program: Business Management, Ryerson University, Toronto, ON 2011-

2013

Completed a degree in entrepreneurship with a focus on start-up companies,

financial literacy and professional communications. Also competed in the

Ryerson Engineering Competition and New Product Competition.

Program: Business Administration, Algonquin College, Ottawa, ON 2008-

2011

Majored in marketing with a solid foundation in strategic planning

activities, advertising and sales tactics, and professional presentations

geared towards consumers and corporate clients.

Skill Sets

Managerial/ Leadership Skills

. Headed the succession planning group project at Ryerson University

(2013) by researching the incumbent company, preparing necessary

questionnaires and editing the final report.

. Successfully managed the financial team for Algonquin's Networking

Event (2011) by coordinating efforts to sell tickets, initiating and

securing several employers for the event and ensuring all team members

were actively participating.

. Supervised upwards of 5 staff members while working as a Sous Chef

(2008) by ensuring all stations were prepped for service, hygiene

standards were adhered to and food was consistently on time and

correct to the order.

Marketing Skills

. Skilled at developing marketable brands through segmenting a product

in the market, targeting specific consumers and channels, and careful

positioning with regards to external opportunities and threats.

. Produced a comprehensive environmental scan that included all aspects

relating to competitive forces, social changes, technological trends

and economic and regulatory forces impacting their marketing plan.

. Adept at creating a strong marketing strategy with a focus on pricing

segmentation, competitive product offerings, efficient distribution

and an effective promotional strategy.

. Developed a healthy ego and self-confidence needed to convey the

benefits of a product or service professionally and ultimately close

hundreds of sales.

Interpersonal

. Handled and overcame hundreds of objections relating to customers'

concerns during aeration and asphalt sealing seasons (2011-2014) by

actively listening, problem solving and empathizing with them.

. Effectively communicated with team members, employers and professors

through memo's, emails, phone calls and in-person meetings during my

tenure at Algonquin College and Ryerson University.

. Developed the communication skills required to delegate tasks, propose

new ideas, initiate discussions among group members, and provide a

democratic work environment where all members are equally represented

in discussions.

Personal Profile

. Fluent in English and French

. Determined, ambitious individual

. Capable of working in a team or alone

. Logical and analytical thinker

. Strong adherence to rules and authority

Certificates

. Occupational Health and Safety (WHIMIS)

. Cardiopulmonary resuscitation (CPR)

. Second place Ryerson Innovative Engineering Competition (2013)

. Gold Medal for Best Overall Written and Oral Report in Sales

Management Class (2011)

. Awarded the Hazel Smart Patterson Bursary for excellence in

Marketing (2011)

Volunteer Work

. Assistant librarian at St. Luc's Public Elementary

. Ottawa Food Bank

. Event Coordinator for Aboriginal Ceremony

References

. Available on request

Contact this candidate