Customer Service Sales
Resume:
Perry Long
Owings Mills Md **117
410-***-**** Home 443-***-**** Cell
email: ********@***.***
PROFESSIONAL SUMMARY
A proven professional with other 15 years of diverse work history. Possesses
extensive experience working in a call center environment. Excellent oral and
written communication skills and the ability to work well independently or as part
of a team.
Skills
Excellent interpersonal
Communication skills
Customer Service
Call Center
POS Equipment
Outbound Sales
PROFESSIONAL EXPERIENCE
Intra Staff, Glen Burnie, MD 4/2014 – 6/2013
Call Center Representative, Johns Hopkins Medicine
Worked in several areas throughout the hospital in a call center environment with the
hospital owned temporary agency making call and taking call which consist of over 200
daily
Received inbound call from patients as well as new clients requesting information about
health insurance benefits, explaining benefits as well as handle any problems or concerns
about their claims
In other areas of the hospital took maintained problems calls
Type information into computer as well as dispatch service calls to different technicians
in a fast-paced call center environment
Multi-task between taking medical healthcare benefit questions and concerns as well as
setting appointment for patients, in addition to maintain calls
Received incoming call as well as made outbound calls processing hospital claims
which include Priority Partners, UB's, COB's, EHP's, Appeals, HCFA, Elder Plus,
Health@ Howard etc.
Ultimate Staffing, Westminster, MD 1/2009 – 11/2009
Customer Service/Call Center Representative
Contacted over 250 donators per day throughout Maryland, Washington, Virginia
requesting that they come into makes blood donations
Manage any customer service related issues and concerns, key in all information
pertaining to appointments made
Meet department goals and exceeded 175% percentage expectations. Participate in
department meeting
Global Payments, Owings Mills, MD 5/2007 – 4/2008
Customer Service/Outbound Sales Representative
Contacted small businesses throughout the United States and provided comprehensive
business to business payment processing services
Handled over 200 overflows of inbound and outbound customer service and sales calls
Setup new accounts, sold POS equipment, conducted cold calling and upgraded current
accounts
Sold over $600 of new equipment per day
Managed high call volume of customer services requests
Express Personal/Homesafe Security, Pikeville, MD 3/2003 – 2/2006
Customer Service/Appointment Representative
Interact with customers to provide information in response to inquiries about home
service systems and other products
Made inbound and outbound calls and arranged appointment for outside sales
representative
Keyed data into computer databases
Performed customer service in high call volume environment
Exceeded company productivity standards by 175%
Norell Temp Service, White Marsh, MD 6/1996 – 5/2003
Customer Service/Sales Representative
Received inbound calls and indentify, research, and resolve customer issues using the
computer
Provided customer service in high call volume environment
Keyed data into computer databases
Top performer exceeding company sales by 150 % and maintain service quotas
EDUCATION
Community College of Baltimore,
Baltimore, MD
Business Administration
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Offer and provide counseling servicing to inmates seeking rehabilitation and guidance
Maryland Department of Juvenile Services, Baltimore, MD 6/2008 – Present
Mentor/Counselor
Provided counseling to youth offenders who are seeking to overcome trouble pass and
emotional wounds as well as life challenges
Contact this candidate