Customer Service Sales

Hao Fan

**** ******** *****, ***********, ** L*M*L3, Canada

Telephone: 289-***-****, Cell: 647-***-****, Email: **********@*****.**

Objective:

Sales and Business Development

Qualification Highlights:

Over 10 years of experience in the aerospace industry, including business

development, sales and marketing, customer service, and technical support

International experience at Lufthansa Technik, Safran, Air China Technics, and

2Source Manufacturing Inc., working effectively with multicultural teams, with a global

view of the aerospace industry

Proven ability in identifying customer ’s needs, building strong customer relationship,

finding sales opportunities, closing sales deals, and ensuring customer ’s satisfaction

Hands-on experience with precision components machining and processing, aircraft

assembly

Degrees in Business Administration, Program Management, and Engineering

Great business and financial acumen, strategic mindset, quick-learner

Excellent team-player, customer-oriented, multi-tasked, and work well under pressure

Outstanding analytical, communication, presentation, and interpersonal skills

Proficiency in Microsoft Office, CATIA, and ERP systems

Relevant Work Experience:

Business Development Manager 2013 till now 2Source Manufacturing Inc., Toronto

Identify and create opportunities to grow existing business, and develop new business

in North America, Europe, and Asia Pacific market, customer base includes UTAS,

MBD, Liebherr, Heroux Devtek, Mecaer, etc.

Set sales targets, define strategy to ensure these targets are met, develop

improvement initiatives to determine Best Practices on sales techniques and

opportunities to increase sales efficiencies

Process sales pipeline, screen leads and prospects, create presentations and

marketing material, analyze customer demand, develop quotations, proposals, bids,

and agreements, negotiate and close business deals

Work with customers and suppliers, monitor program implementation, assess P&L,

provide analysis and reports, mitigate risks, resolve internal workflows and priorities,

ensure profitable and timely deliverables

Liaison among departments of Planning, Engineering, Purchasing, Processing, QA,

Shipping, and customers for up-to-date status of orders, including quotes, backlogs,

reorders, ARs, RMAs, NCRs, EOs, ECPRs, Revision Changes, deliveries, recovery

plans, etc.

Sales Executive 2011-2012 JE Industrial Inc., Toronto

Generated new and repeat sales by providing product information and customer care

Conducted market research, developed customer base through phone calls, in-person

visits and customer relationship building

Coordinated internally and externally in order, production, procurement, and logistics

processes

Team Leader, Sales and Marketing 2009-2011 Lufthansa Technik Shenzhen, China

Built and maintained strong relationship with a global customer base, including aircraft

and component OEMs, suppliers, MROs, airline operators, and leasing companies

Effectively communicated with customers, fostered positive interpersonal relationship

with the decision makers and influencers, delivered high level of satisfaction

Collected market information, analyzed market demand and competition, identified

business opportunity

Developed strategic plans, budget, and forecasts, reviewed and prepared continuous

improvement reports to senior management

Led business discussions and negotiations, developed package deal solutions, uplifted

sales by integration and collaboration across the organization

Sales Manager 2005-2009 Lufthansa Technik Shenzhen, China

Managed customer accounts through regular visits and follow-ups

Oversaw daily operation status, ensured timely information flow and services,

pro-actively acquired long-term agreements and contracts

Tracked purchase orders, analyzed cost structure and other financial factors, provided

quotations, collected receivables, and monitored performance of the customer’s

account

Developed proposals, presentations, and other commercial documentation for business

discussions and negotiations

Worked with mechanics and engineers to provide on-site and outreached technical

support

Customer Service Executive 1999-2001 SNECMA (Safran S.A.), China

Monitored the day-to-day shop visits, followed up with P&O requests, monitored and

facilitated repair progress, prepared quotations and invoices

Handled customer’s inquiries and complaints in a timely and professional manner,

evaluated relevant information and resources, provided advices and solutions

Identified and explained variance between customer ’s expectations and the standard

work scope, provided customers with tailor-made solutions

Organized and coordinated in promotional activities, including air shows, opening

ceremony, forums, and customer events

Contracts Administrator 1997-1998 Air China Technics, China

Evaluated, negotiated, and drafted purchasing agreements for aircrafts components

and ground support equipments

Interpreted and processed the Ground Handling Agreement of IATA with airline

customers

Evaluated cost and quality of goods and services, monitored procurement process,

redesigned process, and conducted process improvement plans

Aircraft Avionics Engineer 1993-1997 Air China Technics, China

Installed, tested, repaired, and modified aircrafts avionics components in line, hangar,

and workshop maintenance

Observed the airworthiness shortcomings of the system, developed improvement of

procedures accordingly

Worked closely with field support specialists of OEM, such as Rolls Royce, Boeing,

Allied-signal, Honeywell, etc., to deliver defects reports and repair schemes

Education:

MBA

University of Quebec, Canada 2005

Graduate Program in Project Management

University of Quebec, Canada 2005

Bachelor of Engineering

University of Electronic Science and Technology of China 1995

Professional Development:

Spin Selling

McCarthy Management & Consultancy 2010

Super Sales Management Strategy

Kurlan & Associates, Inc. 2009

Lean Introduction

Lufthansa Technik Lean Academy 2009

Civil Aircraft Maintenance Personnel License

Civil Aviation Administration of China 2007

Professional Negotiations Skills

Professional Way Limited 2006

Field Trips and Simulator Sessions

Training and Flight Operations, Support Division, Airbus 1998

Technical On-Job-Training

Lufthansa Technical Training Center 1998

Technical On-Job-Training

Honeywell Air Transport Systems 1997

References:

Will provide upon request

Contact this candidate