Customer Service Administrative Assistant

Peggy (Caskey) Holt

Hastings, MI

*********@***.*** - 419-***-****

WORK EXPERIENCE

Receptionist

Novitex - Miller Johnson Attorneys and legal Counsel - Grand Rapids, MI - April 2014 to Present

Responsibilities

This law firm consists of 102 attorneys and their secretaries and paralegals. I Answer phones, direct clients

to their legal counsel, schedule conferences, handle the catering for conferences and seminars, take care of

paring tokens.

Accomplishments

I greet the clients and I make sure they are seen in a timely manner. I talk to clients and attorneys over the

phone with much enthusiasm and they appreciate the positive help and patients I use to direct their call. And

just memorizing the Attorneys and their associates. (Each day is getting better at beginning to learn who the

Attorneys are.)

Skills Used

Customer service, organizations skills, computer usage and multiple phones lines using 3 separate phone

units.

Administrative Assistant

Premier physicians - Lima, OH - October 2013 to Present

Responsibilities

I work for the ER Dr's by following up on patient care and make referrals by calling patients back after discharge.

I do billing for New Century Pediatrics as a fill in also.

Accomplishments

I let the patients know that our facility cares about them and their well being and I get a lot of positive feedback .

Skills Used

Time management, Proficient with Microsoft office, customer service, billing

Receptionist/ Title Processor

First Lima Title - Lima, OH - June 2011 to July 2012

Responsibilities

Receptionist Duties which include answering a multi line phone system, fax, scan and copy documents,

schedule mortgage closings, prepare and process title work, and process and prepare Title policies.

Accomplishments

Developed good relationships with Realtors and Mortgage lenders on a daily basis.

And I' m also a Notory public.

Skills Used

Great customer service

EKG Tech/ Holtor Monitor

St. Ritas Medical Center - Lima, OH - June 2010 to December 2011

Responsibilities

This was a part-time 3rd shift position and I performed EKG's through out the hospital and applied Holtor

Monitors on patients that needed monitored 24 -48 hrs. Downloaded the EKG carts then completed patient

billing at the end of my shift.

Accomplishments

I got a lot of satisfaction of showing patients compassion in sometimes very scary situations when they were

not aware their life was in danger.

Skills Used

Patience, compassion, calmness, and a friendly smile

Deputy Clerk/ Chief deputy in charge of Court of Appeals

Allen County Clerks Office - Lima, OH - August 2001 to June 2010

Responsibilities

Open new cases, maintained files, input journal entries and orders through the court system, Attended court

hearings. Send out correspondences to all parties until the case was over.

Accomplishments

Developed a good relationship with all the Judges and Attorneys. Customer service skills was a must when

dealing with the public that came into the office to pay on fines,becoming notaries, look at court files and

making copies

Skills Used

Customer service, communication skills, being knowlegable of the legal documents to help Attorneys and Pro-

se people file cases or documents in a timely manner.

EDUCATION

Van Wert High School - Van Wert, OH

1970 to 1982

SKILLS

Customer service, Time management, Prepare Legal Documentation, Administration, Prepare Title Policies

and set up Title searches on properties

ADDITIONAL INFORMATION

Summary

As a highly motivated and hard working person, I strongly believe I have what it takes to meet and exceed the

standards to which is to be expected in a fast paced work environment. My strong communication skills and

diplomacy I exhibit with the public is one of my strongest attributes. I work well with my fellow associates and

enjoy meeting new people for which I take great pride in becoming an asset to your company.

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