Manager Sales

Robin Moriates

Basking Ridge, New Jersey *****

908-***-**** / *********@*****.***

AREAS OF EXPERTISE

Experienced professional with extensive managerial, training and

communications background. Proven ability to effectively build and manage

strong teams. Highly articulate, accomplished communicator and motivator.

Adept in assessing customer needs and recommending creative solutions.

Learning & Development Call Center Management

Leadership Development Communications

Vendor Management Negotiations

PROFESSIONAL EXPERIENCE

CELGENE - Berkeley Heights, N.J.

2012 - Present

Director, Learning and Development

Directs the development and implementation of all learning programs across

the organization. Responsible for developing a strategic plan and process

for evaluating learning programs via Kirkpatrick's Evaluation Levels.

Evaluate and recommend blended learning solutions including, asynchronous

eLearning modules, videos and webinars to ensure colleagues obtain

educational materials needed to maximize performance. Identify Corporate

Compliance training needs and partner with legal and compliance to

implement effective solutions. Assess and recommend professional

development needs and recommended training for leaders. Prepare Learning

and Development budget and justified funds for programs needed.

Accomplishments:

. Implemented Training Evaluation System - Knowledge Advisors "Metrics That

Matter" - Assessed manual process for evaluating learning programs and

recommended a new automated system, "Metrics That Matter." The addition

of this system resulted in improved productivity and reduced

administrative costs.

. Developed new On Boarding Program - Developed and delivered on boarding

and on-the-job learning program to acclimate new hires to the company

culture and increase their productivity.

PRESCIENT LIFE SCIENCES CONSULTANCY - Summit, N.J.

2011-2012

Associate Director, Talent Management and Training

Directed the development of global learning and talent management programs

for the N.J., U.K., India, and CA offices. Was responsible for increasing

executive retention through the creation of innovative learning, succession

planning, and recruiting and retention programs. Conducted on-going

Associate development needs assessment and identified organizational and

individual skills gaps. Presented Global Executive Development

recommendations to C.E.O. and Senior Leadership Team. Developed and

tracked training and talent management budget.

Accomplishments:

. Designed Company Recruiting Process & Tools - Assessed company recruiting

needs and developed new recruiting strategies and processes. Developed

recruiting tools including: interview guides, job descriptions, interview

team calibration process and candidate evaluation form and hire check

list. The new tools enabled the leadership team to effectively assess

and select candidates based on consistent scoring methods.

Robin Moriates

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ADVANCED HEALTH MEDIA - Bridgewater, NJ

2008-2011

Manager, Operations and Leadership Training and Development

Led the development and execution of training strategies and programs for

two-hundred Associates. Was responsible for the development and

implementation of managerial development programs for eighty managers.

Provided managerial learning programs including: leadership development,

performance coaching, succession planning, and communications. Managed and

coached three trainers. Conducted train-the-trainer sessions for training

staff.

Accomplishments:

. Implemented Performance Coaching Program - Developed and delivered new

managerial coaching programs including: coaching and mentoring teams,

managing difficult employees, conducting performance appraisals and new

manager training. The new training modules increased the quality and

frequency of manager feedback leading to increased employee performance

and effectiveness.

NOVARTIS PHARMACEUTICALS CORPORATION - East Hanover, NJ

2002-2008

Associate Director, Training and Development - Novartis Pharmaceuticals

Division (2004 -2008)

Developed and implemented training programs for the Medical Information

Associates, Customer Care Specialists and vendor partners. Evaluated,

designed and implemented training curriculum relating to leadership

development, products, programs and communication activities. Developed

training plan and budget to support training initiatives that align with

department strategies. Led Quality Assurance and process improvement

program.

Accomplishments:

. Implemented Communication Skills Simulator - Success Sciences

"Communication Coach" - Assessed Customer Care Specialists' current

communications and identified the need to simulate customer interactions

to improve communication skills. Implementation of the simulator

provided a significant increase in specialists' productivity and

knowledge base. Customer Satisfaction Scores increased by 10% post

implementation.

Manager, Sales Communications - Novartis Gerber Products Company Division

(2002 - 2004)

Managed the development and distribution of all products, pricing and

promotion information across all Gerber Businesses to Sales Associates and

Broker Principals. Developed sales Intranet content and managed a third

party vendor to ensure timely and accurate communication to the Field.

Evaluated and continuously improved communication methods and content based

on interaction with Field Sales and Marketing.

Accomplishments:

. Gerber Crisis Communication Team - As a member of the Novartis Emergency

Management Team, contributed to the development of Gerber crisis

communication plan for the media and field sales. Assisted Gerber CEO

and Communication Team in the development of Q&A's. Was responsible for

contacting media representatives with Gerber's proactive plans to ensure

product quality and enhance the company's image.

Robin Moriates

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PRIOR EXPERIENCE

NABISCO, INC.

Training Manager

Managed the development of product and promotional information for a staff

of forty Representatives and three Supervisors. Evaluated training needs

and designed and delivered training.

NOVARTIS CONSUMER HEALTH

Product Research & Training Manager - Consumer Health Division - O.T.C.

Designed and delivered training programs relating to products, programs,

leadership development and communication skills for Associates.

PFIZER INC

Consumer Relations Manager

Directed the operations of a mid-sized call center consisting of 60

Representatives and an after-hours poison control center.

UNILEVER - THOMAS J. LIPTON CO.

Consumer Relations Senior Product Specialist

Consumer Relations Product Specialist

EDUCATION

Fairleigh Dickinson University - Madison and Teaneck, N.J.

M.B.A. Degree, Management - G.P.A. 3.8

M.A. Degree, Corporate and Organizational Communications - G.P.A. 3.8

B.S. Degree, Marketing - G.P.A. 3.5

A.S.T.D. Instructional Design Certificate - December 2008

M.B.T.I. Certification - November 2011

PROFESSIONAL ASSOCIATIONS

American Society for Talent Development (ATD)

Executive Advisory Council Member, NNJ Chapter - 2012 - Present

Member at Large, NNJ Chapter - 2010 - 2012

Past-President, NNJ Chapter - 2009

President, NNJ Chapter - 2008

President Elect, NNJ Chapter - 2007

Professional Development Committee Member - 2005 - 2007

Society of Human Resources (SHRM)

Society of Pharmaceutical and Biotech Trainers (SPBT)

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