Customer Service Staff

CAROL FRASER

PERSONAL INFORMATION

** ***** ******

Carleton Place, Ont.

K7C 2R2

(613)–293-8673 ***********@*****.***

CAREER FOCUS / OBJECTIVES

•Business Consultant in the Food Service Industry

•Extensive experience in Food Safety and Food Service Operations

•Use my extensive customer service skills to develop my career in marketing and sales

PROFESSIONAL EXPERIENCE

July 2013 to Current

General Manager

Rockin’ Johnny’s Diner

Kanata, ON

•Provide Management supervision to servers, hostess/bussers, chef, cooks, and

dishwashers

•Hire, dismiss, discipline, and provide ongoing training for service and kitchen staff

•Staff scheduling

•Prepare and submit staff time sheets for payroll

•Completed weekly/monthly inventory, and other daily/weekly/monthly paperwork

•Control food costs, and payroll expenses

•Complete and balance all daily bank deposits and server cash outs

•Collect and disperse weekly kitchen, hostess/busser tip outs

•Discipline staff as required

•Provide training and motivation to improve service and sales

•Ensure product quality and timeliness of service by expediting food and monitoring

product preparation

•Adhere to all food safety, product preparation requirements as per Ottawa Health and

Safety standards, and follow alcohol service regulations

•Maintain equipment

•Ensure cleanliness of entire restaurant environment

•Implement training procedures and daily side duty tasks for new employees

•Develop and implement daily specials and customer promotions

Nov 2002 to Nov 2012

Field Consultant

Subway/Taco Del Mar

Eastern/Northern Ontario

•Conduct monthly evaluations of all restaurant operations which included safe food

handling, product preparation procedures, environment cleanliness, equipment

maintenance, customer service, staff training, implementation of new

procedures/product preparation, accuracy of all record keeping including POS

transactions, inventory, product purchases, temperature control logs, product

pricing, etc.

•Provide business advice to up to 38 franchisees; ensuring they adhere to corporate

franchise regulations

•Arrange for training for potential new franchisees on a local level and provide follow up

training after franchisee purchased store

•Create and conduct training seminars for quarterly Operational Meetings

•Assist franchisee’s to purchase existing locations and/or build and open new locations

within Ottawa and Valley Region

•Attend Solicitor's office at time of franchise purchase to supervise and ensure all

required signatures on franchise documents accurately completed and submitted

to corporate head office

•Conduct site feasibility reviews when considering expansion of new locations

•Respond to customer concerns in a timely manner with focus on customer satisfaction

•Develop, participate, and host on line training for franchisees and managers

•Participate in self - development seminars and on line courses offered by corporate

office

•Create power point presentations and participate in yearly franchisee achievement

awards banquet

•Attend training seminars for Taco Bell development

•Provide back- up assistance to other local Field Consultants as required

Sep 1995 to Nov 2002

General Manager

Rockin’ Johnny’s Diners/Monkey Joe’s Bar & Grill

Ottawa, ON

•Provide Management supervision to 8 Diners and 1 Bar & Grill, ensuring diners

operated within franchise requirements

•Advised and acted as manager at locations that were having difficulties with managers,

kitchen, or service staff

•Hired, dismissed, and provided training for service and kitchen staff

•Staff scheduling

•Submitted staff time cards to payroll

•Completed weekly/monthly inventory, and other daily/weekly/monthly paperwork

•Completed weekly orders for food products, paper products, cleaning products, bar

requirements and ensure accuracy of all supplier deliveries

•Provided back up for all managers, kitchen, service staff, and bartender as required

•Provided training for service, bar, and kitchen staff when opening new locations

Mar 1993 to Aug 1995

Owner/Operator

Carol’s Coffee Company and Dining Emporium

Bath, On

• Proprietor of small 30 seat, full service family dining establishment. Completed

all duties required including cooking, food prep, and food service with a

minimum of staff

Sep 1982 to Feb 1993

Clerk - CR2/WP2

Correctional Services Canada

•Various clerical duties in Classification, Human Resources, and Administration at CSC

HQ Kingston :

•Secretary to Deputy Warden Correctional Operations at Prison For Women

•Inmate Purchasing Officer/Social and Cultural Development Officer at Millhaven

Institution . Various clerical/secretarial/administrative duties at Millhaven

Institution and Prison For Women.

The positions at MI and P4W involved providing assistance, and direct supervision to

inmates at both institutions, clerical/administrative skills, as well as staff supervision

PROFESSIONAL SKILLS

•Goal oriented, highly proficient in time management, with good organizational skills

•Excellent communication skills, Proficient in English

•Knowledge of computer software such as Microsoft Office Suite including: Word

Processing, Excel, Access, Power Point / Use of Internet, Email and Social

Networking sites

•Excellent training and team building skills, leadership skills, strong customer service

skills

•Highly focused on profit improvement and strategic objective execution, with strong

background in small and new business development

•Ability to work independently with little or no supervision

ADDITIONAL INFORMATION/REFERENCES

•Phone numbers and reference letters available upon request

Contact this candidate