Customer Service Quality Assurance
Resume:
Temira Hawkins
Cibolo, Texas **108
Cell: 210-***-****
******.******@*****.***
Professional Profile
Meticulous Supply Technician, excellent at multiple tasks and working under pressure. Broad industry experience
includes Logistics, Technical Management, and Customer Service with over 5 years of experience. Certified with
Property Book Unit Supply Enhanced (PBUSE) system.
Qualifications
• Detailed knowledge of Property Book Unit Supply Enhanced.
• Strong verbal communicator
• Takes Initiative.
• Quick learner.
• Computer proficient.
• Extremely organized and systematically.
• Proficient in Microsoft Office Suite: Word, Excel, Access, PowerPoint, Outlook Express
• Quality Assurance Trained
- Demonstrates ability to interact effectively with senior management.
• Leadership abilities.
• Familiarity with records maintenance and accountability.
• Outstanding interpersonal skills.
• Ability to work as Team Member and a Team Leader.
• Minimized need for supervision.
• Drug Free.
• Trained in Safety.
Relevant Experience
• Maintained accountability of property worth more than $80,000.00 for
over a year without supervision.
• Supervised team of three staff members during various training intervals
within 5 years of employment. Process Improvement
• Created new standard operating procedures and Army Records Information
Management System and all Government Purchase requests in 3 different
supply room.
• Assessed organizational training needs of the Property Book Unit Supply
Enhanced system (PBUSE) and holds current certification.
• Used Microsoft Suite to develop inventory tracking spreadsheets and
inventory control of expendable and non-expendable items on daily basis.
• Managed budget of $36,000.00 annually of unit funds.
• Established 80% increase of all highly accountable property with no
financial liability towards commanding officer.
• Worked directly with several unit Commanders and Executive Officers to
improve unit supply discipline within all units.
• Wrote and edited documents to keep staff level officers informed and
updated on policies and procedures from higher levels of management.
Experience
Inventory Specialist at Glasir Medical, 07/2013-8/2014
San Antonio, Texas
Inventory Specialists will manage inventory with lot numbers and product codes, transfer,
remove, cycle count, weekly inventory of surgical medical trays and floating medical devices,
quarterly physical inventories, processed invoices and purchase orders in a timely manner,
shipping and receiving of inventory to and from the field, interfacing with customers daily,
prepared reports, processed return material authorizations and quality assurance trained.
Inventory specialists are responsible for compiling and maintaining records of the value, type and
quantity of a company’s supplies, the preparation of journal entries, general ledger
reconciliations, fixed asset maintenance, monthly and year-end closings, coordinate procurement
information and inventory requirements with vendors and customers, produce inventory budgets
and maintain a firm’s stock ratio, track inventory transportation and distribution. Other tasks of
inventory specialists include auditing of inventory, monitoring stock records and compiling
evaluation reports, supervising the counting of the inventory cycle, restocking and filling order
forms, assessing invoice details, evaluating cost movement of company products and reviewing
sales reports to estimate potential stock requirements, and account for inventory surplus, damages
and product returns.
Company Supply Clerk (PBUSE Entry), 03/2009 – 11/2011
Schofield Barracks, Hawaii
Supply clerks will receive, inspect, inventory, load, unload, segregate, store, issue, deliver and turn-in all
organization and installation supplies and equipment. Operates and maintains most unit level computers.
Prepares all unit and organizational supply documents. Maintains an automated supply system for
accounting of organizational and installation supplies and equipment. Issues, receives and
maintains all small arms weapons. Secures and controls weapons and ammunition in security
areas. Schedules and performs preventive and organizational maintenance on weapons weekly.
Inspects completed work for accuracy and compliance with established procedures. Coordinates
supply activities with commanding officer and executive officer. Reviews and annotates changes
to unit material condition status report. Post transactions to organizational and installation
property books and supporting transaction files to and from Property Book office. Determines
method of obtaining relief from responsibility or lost, damaged and destroyed supply items.
Staff Supply Clerk, 01/2008 - 02/2009
Schofield Barracks, Hawaii
Researched and updated all required materials needed for associates and partners. Planned and executed mass financial
liability investigation with battalion upon re-deployment. Performed initial client assessment and analysis to begin
financial liability investigation. Supported Chief Operating Officer with daily operational functions within staff office.
Secured and maintained Government Purchase Card that supported all battalion functions. Supported a team of four
staff officers and property book officers in garrison as well as in combat zone in identifying and locating lost
equipment.
Education
2015- Bachelors of Science in Business- University of Phoenix; San Antonio, Texas, United
States
2007-Advanced Individual Training; Supply Clerk – Fort Lee, Virginia, United States
Certificate of Completion Unit Supply
Learned all basic functions of maintaining automated supply system for accounting of organizational and installation
supplies and equipment. Researched the issuing and receiving of small arms. As well as the securing, storing and
shipping of weapons and ammunition to and from secured areas. Observed preventive and organizational maintenance
on weapons.
1999- Woodside High School – Newport News, Virginia, United States
Diploma General
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