Quality Assurance Project Manager
Resume:
James Hiller Thomas
Dayton, OH 45410
*****************@*****.***
SUMMARY
Dependable, intuitive, responsible individual with experience
coordinating product releases and implementing product updates. A
versatile, quick learner who can step into a position, assume a
leadership role with little prep time, and is willing to relocate
and/or travel.
EDUCATION
Psychology, Bachelor of Science
Business, Minor
The Ohio State University, Columbus, OH
GPA 3.2/4.0
EXPERIENCE
Project Manager, ERA Financial Statements October 2011 - April 2014
Reynolds & Reynolds, Dayton, Ohio
Maintain Manufacturer financial statements utilized through ERA DMS system, using UniVerse and XML.
Provide all teams involved with statement changes and goals.
Maintain Manufacturer relationships for both US and Canadian
development. Manufacturers consist of Acura, Audi, BMW, Chrysler,
Ferrari, Ford, Freightliner, GM, Honda, Hyundai, Infiniti, Isuzu,
Jaguar, Kia, Lexus, Maserati, Mazda, Mercedes-Benz, Mitsubishi,
Nissan, Porsche, Subaru, Suzuki, Toyota, Volvo, & VW.
Develop steps for and coordinate Quality Assurance testing of
statements.
Coordinate testing of the data exchange process between customers and Visual Basic
manufacturers.
Oversee release of yearly update for all 26 manufacturer statements.
Update statements and release as-needed patches for reported issues
found in current release.
Resolve 5+ system defects per day after initial release, submitted via
Product Modification Requests.
Provide & develop training material for new assistants.
Provide weekly status reports to all personnel involved with the End
of Year product update for financial statements.
Address all reported issues about the current year's batch of
statements.
End-of-Year Project preparation - Prepare all documentation, contact
all Manufacturers about statement changes, assist with selecting team
members, and designating tasks and goals.
Assistant Product Manager, ERA Financial Statements
July 2011 - October 2011
Reynolds & Reynolds, Dayton, Ohio
Analyzed manufacturer financial statement changes for current year and
documented all changes from previous year.
Created detailed analysis in user-friendly format for customers to
update their chart of accounts.
Created detailed list of changes from a developer's standpoint to
facilitate product update.
Utilized all 26 manufacturer changes lists to make updates to each of
their statements for the coming year.
Made updates to the data exchange file for each manufacturer.
Maintained Excel versions of templates used by customers to verify
accuracy of their transmission.
Customer Support Specialist, Various Products
June 2007 - July 2011
Reynolds & Reynolds, Dayton, Ohio
Provided support for the following products/teams: Contact Management,
Salespoint, LSI, ERA Accounting, ERA Finance & Insurance, ERA Parts &
Service, ERA DCS, Desking, Dealerpad,
Answered phone calls from customers and internal users for the
Customer Relation Management Tools, Accounting, and Finance &
Insurance products.
Provided assistance to a large client base, consisting of 80,000+
customers and internal users utilizing the software.
Assisted and coordinated the installation of various add-on products
and services.
Lead numerous special projects through-out all supported software
products.
Mentored new employees on the products and support offered.
Assisted with 15+ escalated issues per day.
Sent 1+ Product Modification Requests per day to development when an
issue needed additional attention to correct.
Carried on-call pager for support assistance during off-hours and
weekends.
Provided feedback from a product support point of view to the New
Product Implementation team on planned updates.
PROJECTS
2008/09/10/11/12 - Numerous custom Excel workbooks for various company
purposes
2008 - Lead - Quality Assurance Technical Assistance Center Computer
updates
2008 - Lead - Wrote Certification Test - Contact Management
2008/2009/2010 - Quality Assurance testing - Contact Management
version updates
2008/09/10 - Created & maintained Daily Performance Report - Contact
Management
2010 - Parts & Service - Lead - Electronic Parts Catalog Update
Selected team members and trained members how to run updates to the
product, and troubleshoot all issues.
2011 - Quality Assurance Testing - ERA Dealer Management System update
impact on Windows XP, Vista, & 7 OS'.
2011 - POWER DMS & Contact Management Integration Quality Assurance -
Lead
ACTIVITIES & AWARDS
Member of the Project Management Institute
Build & Update Computers
Create & Maintain Networks
Numerous Customer KUDOS - 2008-2011
Employee of the Month July 2009
VP Meritorious Performance Award March 2012
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