Customer Service Sales

Rolston Richards

Brooklyn, New York ***** * 347-***-**** * ***********@*****.***

SUMMARY

Dedicated, reliable, and driven manager with experience leading all activities required to achieve all store goals,

including sales objectives, customer experience, payroll and operating expenses, loss prevention, human resource

management and merchandise presentation while effectively engaging both associates and clients.

PROFESSIONAL EXPERIENCE

Staples, Inc., New York, New York January 2006 – Present

Operations Manager

- Oversee the daily operations involving all store merchandise, receiving, warehouse returns, and store audits

for a $8 million location;

- Directly responsible for the recruitment, training, coaching and performance management of 40 associates;

- Leverage ideas and best practices concerning campaigns, promotions, sales activities and merchandise

presentation;

- Work with comparable annual sales goals, and future trends to maximize profitability within the district;

- Follow and execute safety and security routines to prevent merchandise loss;

- Manage shared responsibility for MOD and total store operations.

Key Accomplishments

- Increased customer service scores from CSAT (subpar standards) to Platinum (highest internal level) over a

3 month period by providing direct customer service and mentoring staff on the provision of high quality

services according to company standards;

- Minimized shrink exponentially from 2% to 0.44% over a 12 month period by remaining vigilant and training

associates to be aware while maintaining customer safety.

Ann Inc., New York, New York March 2007 – June 2007

Part-time Stock/Maintenance Associate

- Managed merchandise presentation, restocking and recovery to maximize productivity.

Staples, Inc., New York, New York April 2004 – January 2006

Receiving Manager

- Managed and ensured stock levels were appropriate to maximize sales;

- Rang on register, reported and handled all required transactions, issued receipts and packed merchandise.

Sears Roebuck and Co., Brooklyn, New York April 2000 – March 2004

Merchandise Team Manager – Home Furnishings Department

- Ensured that all merchandise for the home furnishings department was accurately logged in the back room

locator system (AS400);

- Trained 15 associates on the use of the BRL, the set-up of floor merchandise, and department policies and

procedures;

- Created feature displays that maximized gross margin dollars.

EDUCATION

New York City College of Technology, CUNY May 2002

Associates Degree, Marketing Management & Sales

ADDITIONAL

Proficient in MS Office, AS400, browser navigation, and retail software. Ability to lift in excess of 20lbs, walk &

stand for the efficient management of the floor and to drive sales initiatives.

Contact this candidate