Customer Service Sales
Resume:
LYNN KINNEY
*********@*******.***
SUMMARY STATEMENT
Proven track record in responsibility, dedication, reliability, team
building, and providing excellent customer service. I am an energetic
person who wants to learn and help a business grow.
PROFESSIONAL EXPERIENCE
PARSONS GIFTS - Suwanee, GA 1994 to 2014
Inventory Controller and Office Assistant
. Provided excellent customer service to patrons of the store
(including: assisting customers via phone and in store with shopping,
purchases, questions, returns, or problems, and provided gift ideas as
needed)
. Acted as liaison between Store Owner and vendors by scheduling
meetings for the Owner, placed and tracked all orders of store
merchandise, handled payments to vendors, and resolution of any issues
involving vendors or merchandise
. Acted as liaison between the customers, employees, and all parties in
the store owner's absence
. Handled incoming and outgoing communication/emails for the store
including customer monthly billing statements and advertisements to
customers utilizing Outlook and Constant Contact Software
. Acted as store "go to" person on all IT problems
. Maintained customer databases for Power Pass Rewards program and
database of customer account information for billing and mailing
purposes
. Handled inventory control, reconciled any discrepancies, kept Store
Manager informed via inventory reports, and tracked inventory
throughout the year for tax purposes
. Maintained and reconciled bank records and ran reports including daily
bank deposits, and daily and weekly sales records
. Maintained filing system related to store merchandise as well as
accounting records
. Trained and mentored new hires for successful on boarding
. Handled store opening and closing times including readying and
securing the registers and money, placing signage for sales,
evaluating store for proper product placement and adjusting as needed
to optimize sales, making night deposits, and transmitting credit card
info for processing
. Handled confidential information such as customer contact records,
credit card numbers, budget details, salary info, etc.
. Handled collection of bad checks, working with customers and legal
authorities as needed, and followed up over the course of issue to
insure resolution of problem
SUTHERLAND PSYCHOTHERAPY, LLC. - Norcross, GA
Medical Billing and Coding Assistant 2011 to Present
. Tracked patients accounts and worked with insurance and patients as
needed for collection of payment
. Handled patient pre authorizations, benefits deductibles, and number
of patient visits
. Handled Value Option claims
. Entered demographic inform into the medical billing software
. Called insurance companies to find out why claims not paid, corrected
1500 forms and resubmitted claims
. Maintained filing system of customer records
COMPUTER EXPERIENCE
Microsoft programs (Word, Excel, Publisher, and Outlook), EZ Claims Medical
Billing Software, Quickbooks, Constant Contact - Advertising, Retail Pro
Software, Power Pass Reward Software, and Data Scanner Software
EDUCATION AND TRAINING
. Dave Ramsey Financial Peace Course
. Kaplan University Certificate earned in Medical Billing and Coding
. Haney Vo-Tech School - Panama City, FL - Associates Degree in Early
Childhood Development
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