Customer Service Representative, Billing Clerk II, Data Entry

Doreen Taitague

Objective To have the opportunity to gain work experience,

improve my knowledge and skills and thereby increase

my potential for advancement, which would benefit for

future purposes.

Professional

experience April 2005 - February 2013 El Toro Water District El

Toro, Ca.

Billing Clerk II

Data entry posting.

Assist co-workers with billings and past due

collections.

Scanning, filing, and typing.

Assist other personnel of their duties.

Assist help desk with minor computer issues.

Assist Customer Service Department when needed.

Assist Account Receivables in Invoicing Retired

Employees & Vendors

Processing Incoming payments & posting to Customer's

Accounts.

Assist Customer Service Manager with Access Database

entries.

Preparing and Transmitting ACH payments to Union Bank

of California.

Cross Trained as a Field Service worker to change

fogged register, Leaking meter box, Backflow Testing

etc.

March 2005 - March 2005 Black and Decker Foothill

Ranch, Ca.

Data Entry (Contract Hire)

Marketing data entry representative.

Inputting data into file.

Updating data files.

June 2004 - July 2005 Drapers and Damon's Irvine, Ca.

Customer Service Representative (Temp.)

Call center representative.

Handling all inbound calls and hand orders.

Customer service and company catalog requests.

June 2003 - September 2004 Devry University West

Hills, Ca.

Financial Aid Faculty Assistant

Assisted students with the financial aid process.

Prepare forms and documents as instructed by the

Supervisor.

Scanning, filing, and typing.

February 2000 - May 2003 Chamorro Land Trust

Commission Tiyan, Gu.

Interview / Collections Clerk

Scheduled appointments for clients applying for land.

Placing and receiving outbound and inbound calls and

accurately documenting all information pertaining to

land lease accounts on company collection system.

Filing required documents received.

Adhere to all other state and federal regulations

regarding collection procedures.

Assisted F.E.M.A. and S.B.A. with the disaster relief

center 2002-2003

January 1997 - January 2000 NavMar Federal Credit

Union Anigua, Gu.

Teller

Verified cash box amount prepared by shift

Supervisors.

Verified information required for check cashing

checking/savings withdrawals and deposits.

Processed utility and credit card payments, money

orders and money wire transfers.

Education Major: Computer Networking Systems Administrator

Presently working on obtaining a Bachelor of Science

Degree.

April 2005- June 2011 ITT Technical Institute

Anaheim, Ca.

Major: Computer Information Systems

Transferred.

June 1989-July 1993 Inarajan High School Inarajan,

Gu.

General education subjects / J.R.O.T.C

Graduated 4.5 GPA, obtained a Diploma.

Awarded the ARMY Board of Regents S.R.O.T.C.

Scholarship

Summary of

qualifications I take responsibility for my own actions in a

professional manner. I seek this position for its

challenges and encouragement; One that would give me

the opportunity to learn, be trained, participate in

staff meetings, policy training and other enhancing

events. I have gained the knowledge

And skills working with various companies and

attending college, which I'm sure would help a great

deal for the position I am applying for. I'm

proficient in word processing, excel, and other

office skills. I am a friendly, fast learning and

out-spoken person whose personality lies in the hands

of the working field. I am a person who believes in

dependability, which provides organization,

punctuality, and service. Also, I will undertake all

duties and responsibilities expected of me in helping

to meet the company's goals and mission.

Interests and Computers, Business, Softwares, Technology.

activities

130 Roosevelt

Irvine, Ca. 92620

(H) 949-***-****

*********@*****.***

Contact this candidate