Management Service Representative

C ORNELL MUSE

*** ******* **, ************* *.J. 08886

(H): 908-***-**** (C): 908-***-****

Email: *******.****@*****.***

SUMMARY

Operational Risk Management professional with over 8 years’ experience in Risk Management; specializing in risk self-

assessment, loss data analysis, internal controls, key risk indicators, Basel II Implementation, and business continuity.

Demonstrate strong leadership, problem solving, and effective communications skills. Thrives in a fast-paced changing work

environment.

PROFESSIONAL EXPERIENCE

Federal Home Loan Bank of NY ( N e w Yo r k, N Y ) C o n s u l t i n g P o s i t i o n

Sr. Operational Risk Officer July 2 0 1 4 – P r e s e n t

• Produce and document Risk Control Self Assessments (RCSA)

• Oversee system access attestations (monthly) and application risk assessments (annually)

• Support the business’ efforts to develop and maintain accurate and current procedures and process maps.

• Develop and foster strong relationships with business unit management to improve communication of business-specific

operational and/or related risk management issues and to be a reference for risk-related news and updates

• Maintain the Business Continuity Management Program for Operational Risk Management

• Be a central point of contact with Audit for findings and remediation

• Manage of the internal los Data (ILED)

• Developing and executing plans to satisfy 2014 FHFA findings

TD BANK (Mount Laurel, NJ) Consulting Position

Operational Risk Officer Business Banking March 2013 – July 2014

• Support TD Bank’s enterprise-wide operational risk strategies and corporate risk management requirements by guiding

business partners through the operational and strategic risk management activities (e.g. creation, validation, monitoring of

Key Risk Indicators (KRI), creation, validation and monitoring of the Process Risk & Control Self Assessments (RSCA),

be an active risk partner and support to product development projects)

• Oversee system access attestations (monthly) and application risk assessments (annually)

• Support the business’ efforts to develop and maintain accurate and current procedures and process flows.

• Develop and foster strong relationships with business unit management to improve communication of business-specific

operational and/or related risk management issues and to be a reference for risk-related news and updates

• Responsible for the Business Continuity Management Program for Business Banking

• Be a central point of contact with Audit, Compliance, other Operational Risk Management groups and our strategic.

Partners in Retail Money Out, Retail and Corporate Products & Services, and Retail Money In.

• Provide subject matter expertise and oversight of information security and privacy risks and mitigations, for Business

Banking and our vendor partners

NEWEDGE USA ( N e w Yo r k, N Y ) C o n s u l t i n g P o s i t i o n

Associate Director Operational Risk A p r i l 2 0 11 – F e b r u a r y 2 0 1 2

• Manage the firm-wide quarterly Risk and Control Self-Assessment program (RCSA) for the Americas region – Maintain

quarterly Self-Testing of Key Risk Indicators (KRI) for departments in coordination with Business lines, Departments and

Operations around their higher-risk processes. Lead the Operational Risk team to ensure completion of control testing by

departments, control test relevancy, meaningful control design & effectiveness, the analysis of findings for criticality, and

the determination & follow-through of corrective actions.

• Created and published quarterly Results and Analysis of identified exceptions and remediation action plans for Americas

Management Head.

• Maintain Risk Assessments with Business lines, Departments and Operations around key processes, inherent risks, and

existing controls in place to mitigate those risks.

• Mange Operational Risk Incidents, Loss events and other Risk Issues & Projects - Identify root cause of issues, ensure

proper escalation, work with parties involved to determine sufficient remediation steps

• Rolled out NEMO (Newedge Modus Operandi) Global Task Management System for the Front Office, which enables

departments/desks to record a list of tasks, person responsible and issues alerts when the task is not performed when

expected under Global Permanent Supervision framework.

M O R G A N S TA N L E Y ( N e w Yo r k, N Y ) C o n s u l t i n g P o s i t i o n

Operational Risk Listed Derivatives Group May 2010 – October 2010

• Performed Sarbanes Oxley (404) Testing for the Listed Derivatives Business Lines.

• Responsible for evidencing the operating effectives of key controls in the business units.

• Responsible for providing consistent, visible and structured Risk Management Tools and practices within Listed Derivatives

Operations global community.

• Managed Business Continuity Planning for LDOPS i.e. DR Testing, Alternate Site Testing, and Business Impact Analysis.

• Actively liaises with LDOPS Processing Teams, Compliance, and Internal Audit.

• Responsible for reporting Key Risk Indicators and other monthly management reporting packages.

• Maintained a clear focus on enhancing controls to continuously improve and reduce operational risk.

F O RT I S B A N K ( N e w Yo r k, N Y )

Operational Risk Manager March 2006 – June 2009

• Maintained and continuously improved the operational and strategic risk program for the bank. This involves leadership

efforts to assess operating control conditions in the bank, improve the analysis of risk events, & facilitate operational risk

self-assessments by all business lines.

• Developed and enhanced of the Key Risk Indicators (KRI) framework jointly with business and support functions, including

maintenance and improvements to the business process model. Responsible for operational risk reporting to Fortis’s Senior

Management, involving regular liaison with operational risk managers in major locations to ensure complete risk

identification and Operational Risk data quality, including appropriate analysis and commentary.

• Prepared reports for Senior Management on risk conditions and all relevant issues in the respective area of Operational Risk.

• Assessed the following Banking Products: Fixed Income, Derivatives, Equity, Futures, Fixed Income, FX and Money

Markets.

• Developed and standardized the process for recognizing and recording all operational losses across all business sectors.

• Managed the Business Continuity Management for the Merchant Bank.

• Tracked all expected and unexpected losses for Basel II implementation.

• Performed Audit Issue Tracking within Merchant Banking i.e. Global Markets and Corporate Investment Banking.

• Performed Annual Risk Self Assessments with the business sectors, which consist of four risk drivers: People, Technology,

External Events, and Organization; which include conducting all the meetings using Fortis’s RSA 24 question questionnaire.

• Monitored the preparation of incident reports to record any breach of policy, escalate for appropriate reviews and approvals,

and share lessons learned with the business lines.

• Developed process flow descriptions of the business sectors activities and validate.

• Evaluated process flow descriptions to assist the business sectors in streamlining their day-to-day process.

• Identified weakness and break down of controls in the business sectors process flow descriptions.

• Provided recommendation to the business sectors to improve their process.

• Performed Annual Control Risk Self-Assessment (CSRA) for Corporate Investment Banking and Global Markets.

A M E R I C A N E X P R E S S ( N e w Yo r k, N Y )

Risk Manager, FX International Payments February 2005 – March 2006

• Analyzed, enhanced and executed of new accounts underwriting strategies to drive profitable growth across the International

Payments business.

• Responsible for the United States International Payments Controls Program.

• Performed validation of new accounts model performance and overall new accounts metrics to ensure the most accurate

prediction of risk.

• Performed Know Your Client Compliance Authorization and Enhance Due Diligence for new accounts.

• Identified credit worthiness of large and small corporations through Experian Credit System.

• Providing spending limits for large and small corporations.

• Researched clients and corporations using Hoovers, One Source, and Dun & Bradstreet Risk Systems.

• Performed annual Credit Assessments on International Payment clients.

• Consulted sales force with Risk and Credit Assessments of new clients.

• Ensured appropriate and approved credit control procedures are in place and fully operational in the IP Ops in the US.

• Developed, document, and present to Senior Management robust United States International Payment Credit Model.

D E U T S C H E B A N K P R I VAT E B A N K I N G ( N e w Yo r k, N Y )

Assistant Vice President, Operational Risk Management January 2000 – February 2005

• Ensure that accurate and current banking policies and procedures/controls for internal lines of business are in place.

• Performed and manage the reconciliation and troubleshooting process for error and claim reporting including the maintenance

of the db-Incident Reporting System Errors and Claims System.

• Reported to Senior Management on types and causes of operational losses.

• Tracked activity for anti-money laundering via ongoing reviews of suspicious banking activity and transaction monitoring for

domestic banking.

• Investigate account activity that may be indicative of possible money laundering as well as investigating and responding to

inquiries from law enforcement and other governmental agencies.

• Ensure compliance with the Bank Secrecy Act for internal departments within the bank.

• Performed annual Home Mortgage Disclosure Act Review (HMDA)

• Performed quarterly Internal Control Certification Review (SOX)

• Maintain the “Know Your Client” central file system that details the client relationship management and alliances.

• Responsible for all business continuity planning and disaster recovery within private banking, which provides physical testing

support, updates of internal plans and coordination/facilitation of disaster recovery testing.

• Provided oversight to promote a risk-controlled operational culture in addition to management of compliance and regulatory

issues (i.e. vacation policy, OFAC, USA Patriot Act and private bank privacy policies).

• Developed, test and maintain applications that make up the Bank’s operational risk toolset (i.e. Identification, Assessment,

Reporting, and Monitoring).

• Tracked all loss data and match transactions with our Specialist Risk Types: Employee Risk, Fiduciary Service Risk, Business

Continuity Risk, Vendor Risk, Information Security Risk, Regulatory Risk, Transaction Processing Risk, and Technology

Risk.

• Collected three years of loss data to be in accordance with the requirements of Basel II Accord.

A U TO M AT I C D ATA P R O C E S S I N G ( R o s e l a n d, N J )

Senior Mutual Fund Trading Specialist February 1998 – January 2000

• Performed mutual fund trading (omnibus) and carried out nightly price input, allowing timely updates of 401k records.

• Reconciled daily reports from prior day transactions and record keeping data and tracked daily activity for profit and loss of

mutual fund trades.

• Performed role of Supervisor for 2nd shift personnel.

B A N K O F N E W Y O R K ( N e w Yo r k, N Y )

Senior Mutual Funds Clerk, Mutual Funds Department February 1996 - February 1998

• Processed all BNY Hamilton mutual funds trades i.e. purchase, redemptions, dividend reinvestments, and all deliveries.

FIRST FIDELITY BANK & BROKERAGE (Newark, NJ)

Brokerage Services Representative April 1994 –February 1996

• Received and entered physical certificates.

Client Service Representative October 1992 –April 1994

• Provided loan information to new and existing clients i.e., autos loans, personal loans, home equity loans, CD rates.

M E R R I L L LY N C H & C O M PA N Y ( S o m e r s e t, N J )

Accounts Processor April 1990 –October 1992

• Communicated trade and settlement information to transfer services department and internal departments.

• Processed all cash money market wires that came from branch offices and internal departments.

TECHNICAL SKILLS

• Windows XP, MS Office, Omni plan 401k system, MS Excel, Windows NT and Bloomberg Information System

• In house developed applications: db – Incident Reporting System, db – Score, and db – Self Assessment Tool, ARIS,

SharePoint, LDRPS (BCM), OPERA, ORMA, ITT( Audit Tracking) & NEMO is a global task management system

E D U C AT I O N

STOCKTON STATE COLLEGE, Pomona, NJ

• Bachelor of Arts, Marketing, May 1989

PROFESSIONAL CONFERENCES

SIFMA Anti-Money Laundering Compliance Conference, New York, March 2007

Managing Operational Risk in Financial Services, New York, December 2006

Sarbanes – Oxley Seminar, New Orleans, Louisiana May 2004

Operational Risk Management Seminar, Frankfurt, Germany, March 2003

Business Continuity & Disaster Recovery Conference, London, England, May 2000 and January 2001 & 2002

Contact this candidate