Customer Service Representative

Raphael Quixote Warner

*** ******** ****, ********, ** 60202

Phone: 312-***-**** E-Mail: *********@*****.***

Objective

Seeking a career with a company where I continuously learn over time, further my detailed-oriented work ethic, diverse skills and have the abilities to personally grow/develop with the company

Experience

Bankier Companies Inc, Niles, IL – Shipping/Receiving Clerk (Temp) August 2014 - Present

Schedule trucks for outbound freight

Prepare shipping/receiving documentation for outbound freight (Packing slip, labels and Bill of Lading)

Communicate shipping/receiving schedules with Customer, track and maintain shipping inventories

Entering shipment completions into Customer portals (databases)

Maintaining a receiving log for various customer emails

Rose’s Café and Bakery, Evanston, IL – Store Manager October 2013 – July 2014

Business development, sales, human resources, advertise/market, plan new events, constantly expand the customer base and location expansion

Built growing relationships with vendors/salespeople to order various food and supplies from various companies

Manage the entire store inventory, purchasing, receiving, and storage control

Complete staff schedules, while eliminating turnover, overtime and provided coaching with direction for all staff to reach/exceed daily goals

Notify team of any menu changes, special requirements, new events, outstanding orders or work tasks required prior to the commencement of service

Ensure customers problems regarding menu items, service, requests and feedback both verbal and written were responded to promptly and efficiently

CH Robinson, Lisle, IL – Intermodal/Freight Operational Support August 2012 – October 2013

Contact warehouses/customers to set intermodal/fright pickup and delivery appointments 24 to 48 hours prior to deramping (My Daily Accounts: Dollar General, Vizio, International Paper, CVS, Costco, Four Seasons, and Del Monte) 1,000 – 2,000 loads a day personally

Monitor (Track and Trace) and reschedule pickup and/or deliveries as necessary and research correct reason codes for internal tracking

Adhere to any special customer requirements for appointments scheduling (BOLs, other paperwork and waybilling)

Document and record all involvement with loads (time changes, load shifts, or any natural disasters and problems) through emails, phone, voicemails or other methods

Support the management of managing and developing carriers, customers relationships and manage/source capacity for California market

Robert Jeffrey Hair Studio, Chicago, IL – Lead Front Desk Coordinator October 2007 – September 2011

Proficient cashier, retail sales, refunds, inventory management, data entry and customer problems

Assign work schedules, following work requirements to ensure quality and timely delivery of service

Execute and perform scheduling appointments via email an phone (15-20 Stylist)

Train Coordinators, market, advertise, and resolve any customers complaints regarding anything

TMC a Division of CH Robinson, Chicago, IL – Customer Service Representative August 2008 – June 2009

Schedule appointments and consistently exceeded weekly quotes (My Daily Accounts: Campbell Soup, Coca Cola, WalMart, Target, John Deere) OTR, and LTL loads using two computers daily and efficiently with shortcut keys

Track and trace, problem solve and analyze all appointments daily via phone, email/online and fax

Participate in cross training of responsibilities, and the training and development of appointment schedulers

Maintain all daily report documents for each account using MS Office, Crystal and others

Russian Pointe Dance Boutique, Chicago, IL – Assistant Manager January 2007 – May 2007

Maintain high-end store cleanliness, restocking, training of store staff and warehouse operation

Customer service, merchandising, and product knowledge of all store and warehouse merchandise

Supervise and manage Boutique cash handling, store funds and deposit procedures

Maintain, forecast, and analyze orders, store supplies, as well as being responsible for receiving and merchandising stock while

Development and implementation of strategic and action plans to achieve the store’s sales and profit goals

Ensure all administrative responsibilities are completed promptly and accurately for the Boutique Owner

Express, Chicago, IL – Lead Cashier/Brand Sales Representative June 2005 – December 2006

Provide exceptional customers experience through offering assistance

Ensure product on the floor and sized appropriately for all customers

Quick, efficient cashiering, opening 2-5 company cards a day and trained others to be the same

Retail sales, stocking, folding merchandise, and maintain brand standards for visual presentations throughout the store

Process merchandise to ensure product is floor-ready and available for customers to purchase

Education

Colorado Technical University Online, Denver, CO 2013 - Present

Bachelor of Science in Business Administration concentration Logistics/Supply Chain Management and Human Resource Management

University of Phoenix Online, Phoenix, AZ 2008 - 2010

Associate of Arts concentration Business Management

Cornerstone Christian School of Correspondence, Townsend, GA 2006

GED

Skills

Microsoft Office Suite (Word, Excel, PowerPoint), Outlook, Screen Jumping (two computers), MS Shortcut Keys, Report Management, Store Management, Heavy Calendaring, Production Planning Coordinating, 3rd Party Management, TMS & SAP, Training & Development of Employees/Business, Mac OS X, Quickbook and Syspro

Organizations

The South Shore Drill Team & Performing Ensemble, Chicago, IL 1999-2013

Dance and Color guard Choreographer/Instructor/Mentor/Member (1999-2003)

The Cavaliers Drum & Bugle Corps, Rosemont, IL 2003-2011

Dance and Color guard Choreographer/Instructor/Mentor/Member (2003-2006)

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