Customer Service Manager

Location:

Posted:

September 14, 2014

RICARDO RODRIGUEZ

Bronx,NY 10461

****.*************@*****.***

Experience:

Prestige industries, Jersey City, NJ

Delivery/Pickup Driver

• Pick up dirty linen and drop off clean linen to clients

• Expedite important orders

• Track all orders and inventory linen

• Manage other drivers and delegate routes

• Responsible for unloading and loading linen at main plant

Total Gas & Electric, Bronx NY June 2003- May 2007

Customer Service Supervisor

• Duties included training new employees on information pertaining to gas and electricity

• Signing up customers for new gas service

• Scheduled all trainee work shops and orientations

• Maintained employee schedule

• Handled all customer questions and comments

The World Entertainment Inc. (WWE), NYC NY April 2001-April 2003

Office Manager Executive Assistant

• Responsible for all Licenses and Permits for The World Venue such as Cabaret, Liquor, Tobacco etc.

• Assist General Manager with day to day activities such as scheduling meetings, taking messages and making all hotel and travel arrangements

• Check and respond to all voicemail and email messages on behalf of the General Manager

• Type and prepare memos and run sheets for events

• Order, track and inventory all Office Supplies for each department

• Manage corporate accounts such as Fed Ex, Skytel, Konica and Office Depot etc.

• Handle all company credit cards and expense reports for all senior managers

• Set up phone and voicemail systems as well as updating general recording

• Schedule all employee-training classes such as Excel and Food handling courses

• Monitor all department budgets and spending accounts

Personal:

Bilingual English/Spanish, Computer literate, Strong customer service and organizational skills

References Furnished Upon Request