Customer Service Technician

Photoson A. Hoff Sr.

**** **** ******* **** **, Broomall PA

19008. 215-***-****)

*********@*****.***

Looking for a position in industry that would grow my customer service,

sales, technical training and skills.

EMPLOYMENT:

02/2010 To Present

Level 1 BMW Service Technician: BMW Of DEVON, Devon PA.

Successfully performs all aspects services, maintenance and repair of BMW

gasoline and diesel vehicles.

04/2002 To 04/2009

Field/Customer Service Engineer: Gunther International - Norwich, CT.

Successfully sold, installed, serviced, repaired, maintained equipment, managed

inventory,

managed employees, trained employees and held monthly meetings with various

customers at at various sites in the U.S.A.

06/1999 To 04/2002

Decision One/Bell Atlantic - Malvern, PA.

Electronic Technician. Successfully Performed Electronic Repairs in an ISO

certified Facility.

02/1992 To 01/1998

Technical Manager/Foreman: Musa Auto Works - Ghana, West Africa.

Successfully performed auto repairs, heavy duty diesel repairs on European and

Japanese

brands including managing the inventory and employees.

CERTIFICATIONS:

Certified Level 1 BMW Technician.

ASE Certified Technician: A3 Auto Manual Drive Trains & Axles.

EPA 609 Certified Aircondition Technician.

Certified Ford Technical Customer Handler.

ISO Certified Electronic Technician.

AWARDS:

Honoree: Director's Honor List.

Student of the Course: Automotive Power Train.

Student of the Course: Drivability and Emissions.

EDUCATION:

Graduate of BMW STEP. BMW University - Woodcliff Lake, NJ.

Graduated February 2010.

Auto/Diesel/Industrial Technology. Universal Technical Institute - Houston, TX.

Graduated July 2009.

Computer Repair/Electronics. CHI Institute - Broomall, PA.

Graduated June 1999.

(BS)Mechanical Engineering . University of Liberia, West Africa.

Graduated June 1992.

St. Peter Claver Catholic High School. Liberia, West Africa.

Graduated December 1987.

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